RN4220 and the FOURTH complete data loss for TWO years

[WingDog]

Hello NTGR team and customers.

I would like to tell you a failstory.

couple years ago I was looking for a BIG NAS to store backups of my company data.

I'd already had several old RND Pro 6 boxes and chose 4220x with 12 4Tb WD RE HDDs.

price was 10k$ without HDDs.

just from the begining I faced with RND OS6 and problems. you can read about it here

https://community.netgear.com/t5/ReadyNAS-in-Business/This-is-not-Enterprise-devices-5-months-of-sup...

(topic was pruned don't know why).

and here

https://community.netgear.com/t5/ReadyNAS-in-Business/MPIO-slow-speed/td-p/964959

and now I've lost my data once more. the FOURTH TIME! EACH SEVERAL MONTHS I'M LOSING ALL MY DATA.

slapping admin page and no SMB/iSCSI acces to all my 25TB of data.

it's lost, complete and 100% lost.

hate you, NETGEAR.

make some home crap and nothing more.

[WingDog · Accepted solution]

I obligated to thanks NTGR for help - this time was no data loss and only three days spent to fix problem.

[mdgm-ntgr]

The last case I see on your account is from over a year ago.

If you have a case open can you let me know the case number?

If not, can you open an online live chat case and let us know the case number.

[WingDog]

and what's the next step? next half-year support chatting?

I don't have the sureness. this is the main point - I need sureness, not support chatting. feel the difference.

anyway, I have no more room to copy over data.

[WingDog]

oh my god!more fun!

contact support you said? OKAY

http://support.netgear.ru/general/contact/default.aspx

here it is.

please try to contact support yourself.

probably you need online translator to get this joke.

live chat - link to general page.

support contacts - link to general page.

and the general page has three options:

-presale

-installation help

- RMA

I'm feelimg like Alice in wonderland.

this is business support?

[mdgm-ntgr]

Can you download your logs and send those in (see the Sending Logs link in my sig)?

[WingDog]

No, I can't - GUI is not working.

[StephenB]

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@WingDog wrote:

No, I can't - GUI is not working.

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RAIDar might still be able to download the logs.  Did you try that?

[WingDog]

got logs using raidar, thanks.

sent it, thread "4220s no gui and smb - attn: mdgm"

[WingDog · Accepted solution]

I obligated to thanks NTGR for help - this time was no data loss and only three days spent to fix problem.