× NETGEAR will be terminating ReadyCLOUD service by July 1st, 2023. For more details click here.
Orbi WiFi 7 RBE973
Reply

Re: Lost all volume data on disks

Richter84
Aspirant

Re: Lost all volume data on disks

Sorry I'm new to this community and I can't find what the actual solution was to this issue. 

Message 1 of 7
mdgm-ntgr
NETGEAR Employee Retired

Re: Lost all volume data on disks

kohdee remotely fixed Geeks_Alex's unit. Have you run into this also? If so, can you send in your logs (see the Sending Logs link in my sig)?

Message 2 of 7
Richter84
Aspirant

Re: Lost all volume data on disks

Yes when I got home from work all my disks were inactive. 

I just sent in my logs. 

 

Thanks

Message 3 of 7
mdgm-ntgr
NETGEAR Employee Retired

Re: Lost all volume data on disks

I split your posts into a new thread as you have a different issue and you are not running beta firmware (so your posts don't belong in the beta forum).

 

Do you have a backup?

It looks like you added a disk and then during the resulting resync (which puts heavy stress on all disks) you ran into problems.

Message 4 of 7
Richter84
Aspirant

Re: Lost all volume data on disks

No I don't have an additional back up. So the ready as can't handle adding additional disks?
Message 5 of 7
StephenB
Guru

Re: Lost all volume data on disks

He is suggesting that one of your disks failed during the resync.

Message 6 of 7
mdgm-ntgr
NETGEAR Employee Retired

Re: Lost all volume data on disks

Exactly. If your data is important then it shouldn't be stored on just the one device.

 

When you replace a disk or add another one redundancy is reduced or eliminated till the resync completes. If another disk happens to fail during the resync this is a big problem.

 

You may wish to contact support and enquire about the cost of them looking into the problem you have encountered.

Message 7 of 7
Top Contributors
Discussion stats
  • 6 replies
  • 2802 views
  • 0 kudos
  • 3 in conversation
Announcements