Re: ReadyNAS 104 Firmware 6.2.2 is Freezing (Locks Up)

NachoLibre1 · ‎2015-03-08

Hi Guys,

can anyone help with this problem i'm having with my ReadyNAS 104. The NAS just stops working "Freez or Locks Up" 3 or 4 hours after i turn it on and I can't restore to factory defaults as I have data stored on my hard drives (X-RAID).

vandermerwe · ‎2015-03-08

Can you explain what exactly happens, do you lose access to shares, the GUI, both?

What do you need to do to regain access?

First backup your data.
Then test each disk using vendor tools. You'll need to remove each disk in turn with the nas OFF, connext the disk to a PC an run extended tests.
Have you received any messages about disk problems?
What does the smart data say about the disks?

Do you have any apps?

Do you have snapshots enabled?

Is antivirus enabled?

How full is your volume?

NachoLibre1 · ‎2015-03-08

I lose access to the shares and the GUI.
I don't have any Apps installed, the antivirus is disable and I do have the Snapshots enable. How full is my Volume, Is 62% Full. my configurations is two 2Gig HD and one 4Gig HD.

vandermerwe · ‎2015-03-08

Smart data?
Do you have a backup?

You could try upgrading the firmware to 6.2.3 beta 9 first. There have been some more fixes for 104 hangs I see.

If that does not help, test all the disks.

NachoLibre1 · ‎2015-03-08

I don't have Smart Data and I don't have a Backup for all my files.
Where can I get the 6.2.3 Beta ?

StephenB · ‎2015-03-08

Download the logs, you will find SMART in disk_info.log (under "health") and in smart_history.log Check them before trying the data (post them here if you don't know what they mean).

Betas are in this forum, 6.2.3 is here: viewtopic.php?f=154&t=78866

NachoLibre1 · ‎2015-03-08

I downloaded the Beta File I installed it and surprise, surprise same problem.

Please see bellow my a copy and paste of my disk_info.log and below that smart_history.log.

Thank you.

disk_info.log


 Temperature:                    41
  Start/Stop Count:               939
  Power-On Hours:                 16540
  Power Cycle Count:              154
  Load Cycle Count:               10340

Device:             sdb
Controller:         0
Channel:            1
Model:              ST2000DL003-9VT166
Serial:             
Firmware:           CC32
Class:              SATA
RPM:                5900
Sectors:            3907029168
Pool:               data
PoolType:           RAID 5
PoolState:          1
PoolHostId:         e35f4ea
Health Data:
  ATA Error Count:                0
  Reallocated Sectors:            0
  Reallocation Events:            0
  Spin Retry Count:               0
  End-to-End Errors:              0
  Command Timeouts:               14
  Current Pending Sector Count:   0
  Uncorrectable Sector Count:     0
  Temperature:                    43
  Start/Stop Count:               1893
  Power-On Hours:                 15726
  Power Cycle Count:              140
  Load Cycle Count:               10392

Device:             sda
Controller:         0
Channel:            2
Model:              ST4000DM000-1F2168
Serial:             
Firmware:           CC54
Class:              SATA
RPM:                5900
Sectors:            7814037168
Pool:               data
PoolType:           RAID 5
PoolState:          1
PoolHostId:         e35f4ea
Health Data:
  ATA Error Count:                0
  Reallocated Sectors:            0
  Reallocation Events:            0
  Spin Retry Count:               0
  End-to-End Errors:              0
  Command Timeouts:               0
  Current Pending Sector Count:   0
  Uncorrectable Sector Count:     0
  Temperature:                    39
  Start/Stop Count:               56
  Power-On Hours:                 1227
  Power Cycle Count:              56
  Load Cycle Count:               617

smart_history.log


model                 serial                realloc_sect  realloc_evnt  spin_retry_cnt  ioedc       cmd_timeouts  pending_sect  uncorrectable_err  ata_errors  timestamp   time               
--------------------  --------------------  ------------  ------------  --------------  ----------  ------------  ------------  -----------------  ----------  ----------  -------------------
ST2000DL003-9VT166                                0             0             0               0           8             0             0                  0           1417488013  2014-12-02 02:40:13
ST4000DM000-1F2168                                0             0             0               0           0             0             0                  0           1417923559  2014-12-07 03:39:19
ST2000DL003-9VT166                                -1            -1            -1              -1          -1            -1            -1                 0           1417963495  2014-12-07 14:44:55
ST2000DL003-9VT166                                0             0             0               0           7             0             0                  0           1417963625  2014-12-07 14:47:05
ST2000DL003-9VT166                                0             0             0               0           10            0             0                  0           1418944852  2014-12-18 23:20:52
ST2000DL003-9VT166                                0             0             0               0           8             0             0                  0           1419210171  2014-12-22 01:02:51
ST2000DL003-9VT166                                0             0             0               0           11            0             0                  0           1419734739  2014-12-28 02:45:39
ST2000DL003-9VT166                                0             0             0               0           10            0             0                  0           1419734739  2014-12-28 02:45:39
ST2000DL003-9VT166                                0             0             0               0           12            0             0                  0           1420380291  2015-01-04 14:04:51
ST2000DL003-9VT166                                0             0             0               0           14            0             0                  0           1420999493  2015-01-11 18:04:53
ST2000DL003-9VT166                                0             0             0               0           11            0             0                  0           1420999494  2015-01-11 18:04:54
ST2000DL003-9VT166                                0             0             0               0           13            0             0                  0           1421085893  2015-01-12 18:04:53
ST2000DL003-9VT166                                0             0             0               0           15            0             0                  0           1421431498  2015-01-16 18:04:58
ST2000DL003-9VT166                                0             0             0               0           18            0             0                  0           1421604277  2015-01-18 18:04:37
ST2000DL003-9VT166                                0             0             0               0           19            0             0                  0           1423789781  2015-02-13 01:09:41
ST2000DL003-9VT166                                0             0             0               0           22            0             0                  0           1425853837  2015-03-08 22:30:37
ST2000DL003-9VT166                                0             0             0               0           14            0             0                  0           1425853837  2015-03-08 22:30:37

mdgm-ntgr · ‎2015-03-08

There is a known bug with your ST2000DL003-9VT166 drives that can lead to them dropping out of a RAID array. See http://www.readynas.com/forum/viewtopic.php?f=24&t=64510