ReadyNAS 214 Volume degraded Replacement disk showing state UNKNOWN
Disk 4 failed. Replaced and started to resynch. Then stopped and said volume degraded. Attempted formatting drive, powering off and on NAS. Somtimes it would re-start a synch and then stop again. Sometimes it would create an additional volume data-0 that had to be deleted.
It is now sitting in the following state:
Volume is degraded, and volume size appears to represent the size with 3 of the 4 disks.
Volumne settings, however, list all 4 disks.
Disks 1 to 3 are ONLINE, Disk 4 is UNKNOWN
In the overview Disk 4 shows blue but without the Green indicator. Disk cannot be selected for format.
In the background I can hear the NAS churing the disks.
Is this system still recovering, or is it now unrecoverable?
Can I resolve the volumne degraded state by selectively deleting data, or does it need a factory reset?
Firmware: 6.10.5 Hotfix 1
Log extract:
[21/09/09 23:07:16 WEST] notice:system:LOGMSG_SYSTEM_REBOOT The system is rebooting. [21/09/10 01:27:28 WEST] warning:volume:LOGMSG_HEALTH_VOLUME_WARN Volume data is Degraded. [21/09/10 07:48:32 WEST] notice:disk:LOGMSG_ADD_DISK Disk Model:ST8000VN004-2M2101 Serial:WKD2LAF5 was added to Channel 4 of the head unit. [21/09/10 07:50:06 WEST] info:volume:LOGMSG_DELETE_VOLUME Volume data-0 was deleted from the system. [21/09/10 08:34:40 WEST] notice:volume:LOGMSG_RESILVERCOMPLETE_DEGRADED_VOLUME The resync operation finished on volume data. However, the volume is still degraded. [21/09/10 11:13:13 WEST] notice:disk:LOGMSG_ADD_DISK Disk Model:ST8000VN004-2M2101 Serial:WKD2LAF5 was added to Channel 4 of the head unit. [21/09/10 11:14:09 WEST] info:volume:LOGMSG_FORMAT_VOLUME_SUCCESS Disk format completed on channel 4. [21/09/10 11:14:14 WEST] notice:volume:LOGMSG_RESILVERSTARTED_VOLUME Resyncing started for Volume data. [21/09/10 11:39:16 WEST] notice:volume:LOGMSG_RESILVERCOMPLETE_DEGRADED_VOLUME The resync operation finished on volume data. However, the volume is still degraded. [21/09/10 12:30:07 WEST] notice:system:LOGMSG_SYSTEM_REBOOT The system is rebooting. [21/09/10 12:36:53 WEST] info:system:LOGMSG_START_READYNASD ReadyNASOS background service started. [21/09/10 12:37:55 WEST] warning:volume:LOGMSG_HEALTH_VOLUME_WARN Volume data is Degraded. [21/09/11 01:02:49 WEST] warning:volume:LOGMSG_HEALTH_VOLUME_WARN Volume data is Degraded. [21/09/11 19:40:12 WEST] notice:system:LOGMSG_SYSTEM_REBOOT The system is rebooting. [21/09/11 19:47:47 WEST] warning:volume:LOGMSG_HEALTH_VOLUME_WARN Volume data is Degraded. [21/09/11 20:00:42 WEST] notice:volume:LOGMSG_RESILVERSTARTED_VOLUME Resyncing started for Volume data. [21/09/11 20:36:33 WEST] notice:volume:LOGMSG_RESILVERCOMPLETE_DEGRADED_VOLUME The resync operation finished on volume data. However, the volume is still degraded. [21/09/12 01:07:01 WEST] warning:volume:LOGMSG_HEALTH_VOLUME_WARN Volume data is Degraded.
Re: ReadyNAS 214 Volume degraded Replacement disk showing state UNKNOWN
Hi Stephen,
No, I don't have a backup. The NAS is used to backup various home laptops and I don't have anything with similar capacity to back it up to. If I loose the data, it just means I loose a series of old backups.
Bit annoying as I have a couple of ReadyNAS and each has suffered a disk failure and neither has recovered from it properly. Suggests the RAID implementation is poor.
Further problem is that the warranty replacement Seagate IronWolf disk is a refurbished unit and that appears to now be reporting errors.
Sep 11, 2021 08:17:10 PM
Disk: Detected high command timeouts: [47] on disk 4 (Internal) [ST8000VN004-2M2101, WKD2LAF5]. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.
Sep 11, 2021 07:46:47 PM
Disk: Detected high command timeouts: [44] on disk 4 (Internal) [ST8000VN004-2M2101, WKD2LAF5]. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.
Sep 10, 2021 12:36:53 PM
Disk: Detected high command timeouts: [43] on disk 4 (Internal) [ST8000VN004-2M2101, WKD2LAF5]. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.
Model: RN21400|ReadyNAS 214 Series 4- Bay (Diskless)
The RAID implementation is a standard linux tool called MDADM. Though I agree that the actual status doesn't seem to be properly reported in the admin web ui.
Further problem is that the warranty replacement Seagate IronWolf disk is a refurbished unit and that appears to now be reporting errors.
Sep 11, 2021 08:17:10 PM
Disk: Detected high command timeouts: [47] on disk 4 (Internal) [ST8000VN004-2M2101, WKD2LAF5]. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.
Sep 11, 2021 07:46:47 PM
Disk: Detected high command timeouts: [44] on disk 4 (Internal) [ST8000VN004-2M2101, WKD2LAF5]. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.
Sep 10, 2021 12:36:53 PM
Disk: Detected high command timeouts: [43] on disk 4 (Internal) [ST8000VN004-2M2101, WKD2LAF5]. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.
I'd contact them and tell them that the replacement disk isn't working correctly. This could well be the actual problem, not a "further problem"
You could try running the disk test from the volume settings wheel. It might also be useful if you could download the full log zip file, and post mdstat.log (copy/paste it into your reply).
Re: ReadyNAS 214 Volume degraded Replacement disk showing state UNKNOWN
Command time-outs can be due to a problem with the NAS, not the drive. If you were not having any of them with the old drive and now are, it's not likely. But you could power down, swap that drive with another, and power back up, then see if the errors follow the drive or slot.
Re: ReadyNAS 214 Volume degraded Replacement disk showing state UNKNOWN
@Sandshark Thanks. Unfortunately I don't have a spare drive of that size, however, since I have just left if alone I have had no disk errors. Only had them whilst it was trying to resynch.
Interestingly I have never been able to do a disk test on the volume. I just get 'Failed to initiate disk test. Disk command failed. Code: 14007010001'
Model: RN21400|ReadyNAS 214 Series 4- Bay (Diskless)
md127 : active raid5 sdd3[4](F) sda3[0] sdc3[2] sdb3[1] 23427530496 blocks super 1.2 level 5, 64k chunk, algorithm 2 [4/3] [UUU_]
md0 : active raid1 sdd1[5](F) sda1[0] sdc1[4] sdb1[1] 4190208 blocks super 1.2 [4/3] [UUU_]
This says that despite the normal-looking status for disk 4 on the volume tab, the NAS believes the disk has failed.
While this could be bay 4 that has failed, it is more likely to be the disk. One thing you could try is
power down the NAS,
remove disk 4
shift disks 1-3 to slots 2-4 (leaving slot 1 empty).
reboot the NAS
If bay 4 has failed, then then you won't have any access to your data volume. If disk 4 has failed, then you will.
After the test, I'd power down again and put disks 1-3 in their original position.
If you can test disk 4 with Seatools in a Windows PC, that would likely confirm the diagnosis. I'd run both the long generic test and (if it passes) the full erase disk test. This will take a while (1-2 days) if they both pass, but I suspect they won't.
Either way, if the first test shows it is the disk, then (assuming the refurbished disk is still under warranty), I'd contact Seagate and tell them to send you another one.
FWIW, I'd also invest in some USB drives and put a backup plan in place for the NAS.
Re: ReadyNAS 214 Volume degraded Replacement disk showing state UNKNOWN
OK, so after a lot of hassle with Seagate support I have eventually got a replacement disk back. Unfortunately I had to pay for the duff drive they sent me to be returned to them. I guess the lesson is don't use Seagate drives in future.
Anyway, plugged the drive in (I got them to send me a new drive rather than a refurbished one). Immediately started to synch. Has now completed synch and all is well again.
