ReadyNAS 516 Degraded Volume

[aglight63]

RN516 showed Disk went from ONLINE to FAILED, I pulled a drive from spare RN516 (that had been factory reset). 

Before swapping drive, I rebooted the NAS, upon reboot, I received "No Volumes exists". The picture below of 5 red drives and 1 gray is after I swapped the drive (shown in the log as failed and then used the DESTROY prompt to clear the configuration on the drive I just inserted. (I have done this procedure before and after issuing the clearing new drive configuration, a resyncing of data would start.

Maybe the other disk (see log below) failed as well and therefore the RAID configuration has been lost.

Any help will be appreciated.

Thanks,

[JohnCM_S]

Hi aglight63,

Welcome to the Community!

Do you have a backup of your data?

Please download the complete system logs of the NAS and then provide it to us. You may check this link on how you can send it.

Regards,

[aglight63]

That was our data backup

[Jedi_Knight]

Try this.  Read it all the steps before doing it.  

 Step(s):

1. Completely shutdown the system.

2. Remove the disk #4.

3. Power "On" the system and let the system completely boot up.

4. You exisiting data volume should be online and marked as degraded.

5. Insert the disk #4 while the system is power on.  wait for about 3-5 minutes and see if the volume start recovering.

If not, asked for Netgear L3 Support Help.

Good Luck.  

[aglight63]

Thanks @Jedi_Knight

I powered off NAS,

removed disk 4,

powered on,

@ step 4, NAS shows just as it does in picture above;

all 5 disks 1,2,3,5,6 are red

disk 4 is black(that I pulled out of a spare NAS) but has a green light instead of no light

still showing No volumes exist

and "Remove inactive volumes to use the disk. Disk #1,2,3,5,6

Still hoping,

AL

[JohnCM_S]

Hi aglight63,

Can you download the system logs and then send it to us? We will further check what caused the issue. Here is the link again on how you can send it.

Regards,

[JohnCM_S]

Hi aglight63,

Upon checking the logs, only 4 out of 6 drives are operational which caused the problem. It appears that most of your disks are in questionable health. Most/all of them have current pending sectors already. It will be best for you to contact support to assist you on this problem.

Please take note that if your device is already beyond the support warranty, they might require you to avail for the support contract or the pay-per-incident support before they can assist you.

Regards,

[aglight63]

Hey @JohnCM_S, I emailed the log files this morning, 10:15am (CST)

Do I need to resend them?

[aglight63]

Thanks @JohnCM_S

I will check with those above my pay scale to see how they want to proceed.