I have a client who has come to me saying that their ReadyNAS DUO v1 has died and they want to buy whatever the latest replacement for it is, but they want to be able to just insert their two hard disks (which are working and contain data) into the replacement device and start it up. Is this possible, and which device should I be looking at for them?
The RAID format is different so you can't simply migrate your disks across.
What lead your customer to conclude that the Duo died? Won't respond at all to attempts to power it on? Can it be booted into tech support mode?
We can recover data from a dead Duo using one of our new units e.g. 312. We do have a procedure which needs to be carefully followed. Don't insert the disks from the Duo until instructed. You will also need somewhere to backup your data to.
Just spoke to the client on the phone, said that he just wants the data off now. Can't ping the device or log into the admin screen. Also the fan runs at high speed constantly.
Assuming the disks are intact and that they are using xraid: the data can be recovered by connecting disk 1 to a Windows PC (via USB or SATA) and using linux reader (http://www.diskinternals.com/linux-reader/)
