Thank you. I am running the SeaTools for Windows now.
Long generic - looks like this will take 4+ hours.
Should I have the results of the long generic test before I contact support?
I'd wait. I don't recall if seatools shows you the SMART stats or not. I'd also look for them (Seagate has a much higher threshold for reallocated sectors than I do).
If seatools doesn't show them, you can try Acronis Drive Monitor. Their download is free, but you do need to give them your email address.
I remember that I was having some issues with the Duo and iTunes on a couple of computers making duplicate song files (pre-family sharing). I had "deleted" many duplicates but if drive 1 is reading as full then those songs may not have been deleted.
From some other articles I have read here I downloaded DiskInternals but I really don't understand much of what I am looking at there. So I have done nothing with that program other than scan.
I will wait for SeaTools to finish the Long Generic test.
diskinternals should let you get to the shares, and copy the data off to the PC. It will also show you the OS partition folders (etc, var, usr, ...), which you should ignore.
