ReadyNAS Pro 4 - Visible in RaidAR, but can't load admin page

[snowman50]

I've had a ReadyNAS Pro 4 for some years and had no issues, but now, although it's visible via RaidAR, I cannot access the Admin page, either through RaidAR OR directly through the network address (name or IP address).

I've reinstalled the Firmware, but it made no difference.

Any ideas? 

Thanks.

Mark

[Marc_V]

@snowman50

Welcome to the Community!

Have you checked the IP address that the computer has? or have you tried other computers on your Network?

If you have changed your Network address it is possible that the IP addresses were not refreshed or renewed and a reboot or release might be needed.

HTH

Regards

[snowman50]

I'm using the IP address on the front of the ReadyNAS, which matches that shown in RaidAR.

Any other suggestions?

Cheers.

Mark

[StephenB]

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@snowman50 wrote:

I'm using the IP address on the front of the ReadyNAS, which matches that shown in RaidAR.

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Yes. 

But that will only work if that IP address is on your subnet.  For example, if the address is 192.168.168.168, and your router assigns IP addresses 192.168.0.x or 192.168.1.x, then you won't be able to connect with that address.

These IP addresses are safe to post (they are local, and can't be used to reach your NAS over the internet).  Perhaps post the IP address of your PC and what you see on the NAS LCD screen.

[snowman50]

OK.

PC is 192.168.0.49, NAS in 192.168.0.18, so I guess that's acceptable?

Thanks.

Mark

[StephenB]

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@snowman50 wrote:

PC is 192.168.0.49, NAS in 192.168.0.18, so I guess that's acceptable?

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Yes.  Have you tried pinging the NAS?  With Windows, you'd run CMD (enter it on the windows search bar), and enter

ping 192.168.0.18

If that works, try browsing directly to https://192.168.0.18/admin 

Are you able to access the shares?

[snowman50]

Thanks.

Ping works fine, but browsing to 192.168.0.18/admin results in :

This site can’t be reached

192.168.0.18 refused to connect.

• Search Google for 192 168 8200

ERR_CONNECTION_REFUSED

Thanks again.

Mark

[snowman50]

Ping works OK, but accessing /admin gives this:

This site can’t be reached192.168.0.18 refused to connect.
ERR_CONNECTION_REFUSED

The shares do not work either

Thanks,

Mark

[Marc_V]

@snowman50

There might be a corrupt config file. If you have already tried OS-Reinstall, it might be best to contact Support and have it checked by a High-tier expert so they can get it fixed via Backend.

If you have a full backup, it might be good to do a Factory reset as well.

HTH

Regards

[snowman50]

Thanks - I have tried an OS reinstall, but without luck.

Regards,

Mark