I have changed the hostname under global settings to a new name as it has been redeployed however the ID in the remote management page has not altered. This is the detail created AS Hostname _ MAC. I would like instruction in how to alter this. New host name shows up in ReadyNas Remote PC & Tablet Programs/Apps. I also deleted and recreated my RNR accounts but thinking a clean sweep might be required. No success (although RNR sees my NAS(s).
In the snapshot below the host name is lets say "NEWNAME" I have removed for privacy reasons The workgroup was NET1 before I removed it
In the Device ID the name thjat should appear is "NEWNAME-MAC Code", however it still remains "OLDNAME-MAC". How do I change this to reflect the NEWNAME ?
Have you tried removing ReadyNAS Remote add-on then re-add it?
Device ID value is empty by default, when you change the hostname of the NAS, it should automatically change to <hostname>_MAC.
If you still get the same problem after removing and re-adding, it may be best you contact support and avail per incident support service as this may need escalation. Cap1 can also be PM'd about this.
Thanks for suggestion, tried this with reboots between stages however on reinstallation and connection to the RNR host the original ID returns. Gather cap1 has moved on and left netgear (response to first note about this problem). Might be a factory reset however will need to wait until I am local to equipment (although do also have VPN access from one location. Any other suggestions gratefully received.
