ReadyNAS Ultra 6 - Stuck on "READYNAS" prompt with or without disks

[Kiran7]

Hello Everyone,

I have an interesting situation with an out of support ReadyNAS Ultra 6. Recently we had a power outage and one of the Seagate disks went kaput. 

Since then I have deleted partitions on the other 5 WD NAS disks following the suggestions from other posts and have tried the reset options using the paper clip method but no matter what I do I can't get past the "ReadyNAS" prompt on the display.

I have tried removing the disks completely and still get the same message.

Any help in this matter would be deeply appreciated. Is there another way to hard reset the unit? I have a backup of the data on cloud thankfully so I am happy to explore any means available before sending the unit to trash.

[Kiran7 · Accepted solution]

Hi Sandshark,

Unfortunately, I don't have a spare ATX. I am planning to trash the unit and move on at this stage as I need an operational NAS by next week.

Thank you and Stephen for taking the time to provide your tips on the matter.

[Kiran7]

Just to clarify, I was able to reach the boot menu before removing the partitions. That's how I got to know that my Seagate drive was the culprit.

Once I removed the partitions on the 5 WD disks I got into this mess. I don't know if there is any connection to the onboard OS and the disk but I am clueless as to what is happening behind the ReadyNAS prompt. 

I have left the system running last night, just to see if it was doing some re-synching behind the scenes.

[StephenB]

It's possible that the power outage also damaged the chassis (perhaps the PSU).  In particular, your symptoms are consistent with a PSU that is only delivering 5 volts.

Try rebooting again with no disks.  You can also check the status with RAIDar: https://kb.netgear.com/20684/ReadyNAS-Downloads

[Kiran7]

Hi Stephen,

Thank you for the tip. I have tried rebooting with no disks and the NAS is stuck on the "READYNAS" prompt.

I agree with you and also based on looking at other posts in the community that this could be a PSU issue but what baffles me is after the power outage the unit went through normal boot when I removed the faulty Seagate hard drive. It was missing the volume and since I had the data backed up I removed the partitions from the other HDDs and restarted the NAS. It's then the system stopped in the "READYNAS" prompt and after that even removing the HDDs didn't help me.

[StephenB]

I agree the timing is confusing, but the symptoms definitely point to the chassis.

One simple thing you might want to try is reseat the memory.

[Kiran7]

Hi Stephen,

Tried reseating the memory this morning and it hasn't changed the behaviour. Also additionally tried the 30-30-30 sec method to reset the device and the prompt is still stuck on "READYNAS".

I have left the unit running to see if something will change later in the day.

Any other suggestions are welcome Stephen...

[StephenB]

Well, it does point to the PSU (despite the timing).  If you can connect up the serial port you might get a little more information (not sure).

[Kiran7]

Thank you for all the tips, Stephen.

Much appreciated!

[Sandshark]

Do you have a "spare" ATX supply (maybe one from an old computer, just not so old that it has the 20-pin ATX connector)?  It's not that difficult to hook one up externally just to see if the PSU is the problem.  Could save you a lot of trial-and-nothing.

[Kiran7 · Accepted solution]

Hi Sandshark,

Unfortunately, I don't have a spare ATX. I am planning to trash the unit and move on at this stage as I need an operational NAS by next week.

Thank you and Stephen for taking the time to provide your tips on the matter.