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Re: ReadyNAS antivirus stopped updating Readynas 3138 Firmware 6.9.3
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My ReadyNAS stopped receiving antivirus updates on March 20th 2018. With ssh enabled I tried running freshclam and received the following message:
ClamAV update process started at Thu Apr 19 14:36:51 2018
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.99.3 Recommended version: 0.100.0
DON'T PANIC! Read http://www.clamav.net/documents/upgrading-clamav
main.cvd is up to date (version: 58, sigs: 4566249, f-level: 60, builder: sigmgr)
WARNING: getpatch: Can't download daily-24404.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-24404.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-24404.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-24404.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-24404.cdiff from database.clamav.net
WARNING: Incremental update failed, trying to download daily.cvd
connect_error: getsockopt(SO_ERROR): fd=5 error=111: Connection refused
Can't connect to port 80 of host database.clamav.net (IP: 74.115.25.14)
WARNING: Can't download daily.cvd from database.clamav.net
Trying again in 5 secs...
Does anyone have a suggestion how to address this issue?
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I was able to address the issue by removing the mirrors.dat file to reset the download history.
rm /var/lib/clamav/mirrors.dat
Then ran freshclam again and the updates downloaded with out issue.
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Re: ReadyNAS antivirus stopped updating Readynas 3138 Firmware 6.9.3
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Re: ReadyNAS antivirus stopped updating Readynas 3138 Firmware 6.9.3
Can you try pinging database.clamav.net from the NAS?
database.clamav.net resolves to a different IP address for me, and pinging 74.115.25.14 times out.
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Re: ReadyNAS antivirus stopped updating Readynas 3138 Firmware 6.9.3
The nas is able to connect to the internet to download firmware and other apps.
If you try pinging database.clamav.net it is succeeding with no errors.
root@NAS2:~# ping database.clamav.net
PING database.clamav.net (146.112.59.53): 56 data bytes
64 bytes from 146.112.59.53: seq=0 ttl=54 time=45.718 ms
64 bytes from 146.112.59.53: seq=1 ttl=54 time=51.199 ms
64 bytes from 146.112.59.53: seq=2 ttl=54 time=51.261 ms
64 bytes from 146.112.59.53: seq=3 ttl=54 time=51.194 ms
64 bytes from 146.112.59.53: seq=4 ttl=54 time=51.013 ms
64 bytes from 146.112.59.53: seq=5 ttl=54 time=53.013 ms
64 bytes from 146.112.59.53: seq=6 ttl=54 time=46.432 ms
64 bytes from 146.112.59.53: seq=7 ttl=54 time=61.036 ms
64 bytes from 146.112.59.53: seq=8 ttl=54 time=60.917 ms
64 bytes from 146.112.59.53: seq=9 ttl=54 time=50.914 ms
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Re: ReadyNAS antivirus stopped updating Readynas 3138 Firmware 6.9.3
@McCallService wrote:
If you try pinging database.clamav.net it is succeeding with no errors.
root@NAS2:~# ping database.clamav.net
PING database.clamav.net (146.112.59.53): 56 data bytes
64 bytes from 146.112.59.53: seq=0 ttl=54 time=45.718 ms
Ok. But in your earlier post it resolved to a different IP address
Can't connect to port 80 of host database.clamav.net (IP: 74.115.25.14)
The 74.x.x.x. address doesn't respond to ping.
Perhaps try freshclam again, and see if it resolves the the same IP address as ping.
Are you using multiple ethernet connections? If so, which bonding mode are you using?
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Re: ReadyNAS antivirus stopped updating Readynas 3138 Firmware 6.9.3
Two nic ports are being used in bond mode IEEE 802.3ad LACP. If I try pinging 74.115.25.14 the screen shows 56 data bytes and the curser drops down a line and nothing happens after that.
root@NAS2:~# ping 74.115.25.14
PING 74.115.25.14 (74.115.25.14): 56 data bytes
Freshclam had this happen:
ClamAV update process started at Mon Apr 23 15:24:43 2018
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.99.3 Recommended version: 0.100.0
DON'T PANIC! Read http://www.clamav.net/documents/upgrading-clamav
main.cvd is up to date (version: 58, sigs: 4566249, f-level: 60, builder: sigmgr)
WARNING: getpatch: Can't download daily-24404.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-24404.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-24404.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-24404.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-24404.cdiff from database.clamav.net
WARNING: Incremental update failed, trying to download daily.cvd
connect_error: getsockopt(SO_ERROR): fd=5 error=111: Connection refused
Can't connect to port 80 of host database.clamav.net (IP: 74.115.25.14)
WARNING: Can't download daily.cvd from database.clamav.net
Trying again in 5 secs...
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Re: ReadyNAS antivirus stopped updating Readynas 3138 Firmware 6.9.3
@McCallService wrote:
If I try pinging 74.115.25.14 the screen shows 56 data bytes and the curser drops down a line and nothing happens after that.
root@NAS2:~# ping 74.115.25.14
PING 74.115.25.14 (74.115.25.14): 56 data bytes
It hangs because it isn't getting any response (unlike windows, there is no default timeout).
The puzzle is why database.clamav.net is always resolving to that address.
On my NAS, it resolves to 74.115.25.14 every now and then, but mostly resolves to other IP addresses.
What do you see when you enter host database.clamav.net?
My system shows
root@NAS:~# host database.clamav.net database.clamav.net is an alias for db.local.clamav.net. db.local.clamav.net is an alias for db.us.rr.clamav.net. db.us.rr.clamav.net is an alias for db.us.big.clamav.net. db.us.big.clamav.net has address 150.214.142.197 db.us.big.clamav.net has address 12.167.151.2 db.us.big.clamav.net has address 204.130.133.50 db.us.big.clamav.net has address 146.112.59.53 db.us.big.clamav.net has address 200.236.31.1 db.us.big.clamav.net has address 12.167.151.1 db.us.big.clamav.net has address 72.21.91.8 db.us.big.clamav.net has address 198.148.78.4 db.us.big.clamav.net has address 155.98.64.87 db.us.big.clamav.net has address 74.115.25.14
Executing freshclam results in
root@NAS:~# freshclam ClamAV update process started at Mon Apr 23 20:56:38 2018 WARNING: Your ClamAV installation is OUTDATED! WARNING: Local version: 0.99.3 Recommended version: 0.100.0 DON'T PANIC! Read http://www.clamav.net/documents/upgrading-clamav Downloading main.cvd [100%] main.cvd updated (version: 58, sigs: 4566249, f-level: 60, builder: sigmgr) daily.cvd is up to date (version: 24507, sigs: 1919203, f-level: 63, builder: neo) bytecode.cvd is up to date (version: 319, sigs: 75, f-level: 63, builder: neo) Database updated (6485527 signatures) from database.clamav.net (IP: 155.98.64.87) WARNING: Clamd was NOT notified: Can't connect to clamd through /var/run/clamav/
clamd.ctl: No such file or directory
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Re: ReadyNAS antivirus stopped updating Readynas 3138 Firmware 6.9.3
I receive the following when I enter host database.clamav.net
root@NAS2:~# host database.clamav.net
database.clamav.net is an alias for db.local.clamav.net.
db.local.clamav.net is an alias for db.us.rr.clamav.net.
db.us.rr.clamav.net is an alias for db.us.big.clamav.net.
db.us.big.clamav.net has address 204.130.133.50
db.us.big.clamav.net has address 74.115.25.14
db.us.big.clamav.net has address 200.236.31.1
db.us.big.clamav.net has address 146.112.59.53
db.us.big.clamav.net has address 150.214.142.197
db.us.big.clamav.net has address 12.167.151.1
db.us.big.clamav.net has address 72.21.91.8
db.us.big.clamav.net has address 12.167.151.2
db.us.big.clamav.net has address 155.98.64.87
db.us.big.clamav.net has address 198.148.78.4
f
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Re: ReadyNAS antivirus stopped updating Readynas 3138 Firmware 6.9.3
@McCallService wrote:
I receive the following when I enter host database.clamav.net
root@NAS2:~# host database.clamav.net
database.clamav.net is an alias for db.local.clamav.net.
db.local.clamav.net is an alias for db.us.rr.clamav.net.
db.us.rr.clamav.net is an alias for db.us.big.clamav.net.
db.us.big.clamav.net has address 204.130.133.50
db.us.big.clamav.net has address 74.115.25.14
db.us.big.clamav.net has address 200.236.31.1
db.us.big.clamav.net has address 146.112.59.53
db.us.big.clamav.net has address 150.214.142.197
db.us.big.clamav.net has address 12.167.151.1
db.us.big.clamav.net has address 72.21.91.8
db.us.big.clamav.net has address 12.167.151.2
db.us.big.clamav.net has address 155.98.64.87
db.us.big.clamav.net has address 198.148.78.4
So it's puzzling that freshclam only wants to use 74.115.25.14. The DNS server should be returning different addresses.
Did you try a reboot, and then run freshclam again?
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Re: ReadyNAS antivirus stopped updating Readynas 3138 Firmware 6.9.3
I did a reboot and ran freshclam but same results.
root@NAS2:~# freshclam
ClamAV update process started at Thu Apr 26 15:52:12 2018
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.99.3 Recommended version: 0.100.0
DON'T PANIC! Read http://www.clamav.net/documents/upgrading-clamav
main.cvd is up to date (version: 58, sigs: 4566249, f-level: 60, builder: sigmgr)
WARNING: getpatch: Can't download daily-24404.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-24404.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-24404.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-24404.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-24404.cdiff from database.clamav.net
WARNING: Incremental update failed, trying to download daily.cvd
connect_error: getsockopt(SO_ERROR): fd=5 error=111: Connection refused
Can't connect to port 80 of host database.clamav.net (IP: 74.115.25.14)
WARNING: Can't download daily.cvd from database.clamav.net
Trying again in 5 secs...
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Re: ReadyNAS antivirus stopped updating Readynas 3138 Firmware 6.9.3
You might want to try reporting this to ClamAV via https://www.clamav.net/contact and see what they say.
74.115.25.14 does seem to be offline - they should either bring it back to life, or remove it's DNS entry.
Though it is odd that your DNS resolver always ends up with that address.
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I was able to address the issue by removing the mirrors.dat file to reset the download history.
rm /var/lib/clamav/mirrors.dat
Then ran freshclam again and the updates downloaded with out issue.
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Re: ReadyNAS antivirus stopped updating Readynas 3138 Firmware 6.9.3
Thanks for sharing the solution.