ReadyNas 104 500 error

[fayazkhan]

rebooted after clearing space same error

[fayazkhan]

Hi,

After disk cleaned we have 1.32 GB used space , device booted into normal mode still the same error

putty does not work , what will be the next step please.

Thanks

[StephenB]

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@fayazkhan wrote:

After disk cleaned we have 1.32 GB used space , device booted into normal mode still the same error

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I suggest trying an OS reinstall from the boot menu next.  Note that will reset the admin password back to password.

If you can log into the web ui, then immediately disable the antivirus software on system->settings->services

[fayazkhan]

Hi,

We dont want to lose data as no backup i will re install os from boot menu if it does not wipe data please advise

Thanks

[Sandshark]

As long as you do an OS re-install, not accidently do a factory default, then your data will be fine.

[fayazkhan]

Hi,

what are the steps to re install OS

Thanks

[fayazkhan]

I have re installed OS and logged in but some of the data missing

[StephenB]

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@fayazkhan wrote:

I have re installed OS and in but some of the data missing

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Entire Shares? Or files/subfolders within shares?

Did you disable the antivirus service?

[fayazkhan]

Hi,

I disabled anti virus , not entire but some of the folder are empty , i only have homefolder with some the data 1.3 TB data still there

[fayazkhan]

i am unbale to join to domain as well

[fayazkhan]

I am downloading data it is taking long time 3 GB in 2 hour what is the best and quick way to backup data.

Thanks

[fayazkhan]

all data setting in there and i cannot share it

there were share before OS re install

[StephenB]

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@fayazkhan wrote:

I disabled anti virus , not entire but some of the folder are empty , i only have homefolder with some the data 1.3 TB data still there

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Can you see these missing files using the admin web ui?

[fayazkhan]

i am seeing some folder empty only one folder showing data that is not that much what is taking that much space 1.3 TB , i checked folder with highlighted folder they all empy

i can see folder structre but all folders empty look like data is hidden and it says uage

there is data not sure how i will see that data

Thanks

[StephenB]

Is all the missing data in the home folders?

Or is some in public shares? (Grateley appears to be a public share, there might be more below the home folders).

You can see the home folders from Windows if you connect to the NAS using admin credentials.

For instance, if you enter this into CMD

net use * /d /y
net use z: \\GHSReadyNAS\data /u admin admin-password

Substituting the real NAS admin password for admin-password. 

This mounts the full data volume as drive letter Z.  Note this won't work if you still have the admin password set to password.

:

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[fayazkhan]

Hi,

Folder Grateley i created after os re install that does not have any data Home folder have all the data but not visible i reset password tomorrow and will map drive may be will see data

Thanks

[StephenB]

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@fayazkhan wrote:

Folder Grateley i created after os re install that does not have any data Home folder have all the data but not visible i reset password tomorrow and will map drive may be will see data

---

Normally there is one folder per account in home.  Access either requires using the credentials for that account, or using admin credentials.

Your home folder looks like you might be sharing an account with multiple users - not sure if that is how you set it up, or if that is a side-effect of damage to config files that was done when the OS partition filled.

I am thinking that the priority now is to get all the data copied off.  Then we can upgrade the firmware (which requires two steps in your case). 

There is a repair script we could try to fix the shares - not sure if it will work, and we definitely should back up the files before we attempt it.

Another option would be to do a factory default, reconfigure the NAS from scratch and restore the files from backup.

[fayazkhan]

Hi,

How i will see data and can take backup then can proceed with further actions

Thanks

[fayazkhan]

i have reset admin but still not mapping share

net use * /d /y
net use z: \\GHSReadyNAS\data /u admin admin-password

[StephenB]

What error are you getting?

Did you replace admin-password with the real admin password?

Also try replacing GHSReadyNAS with the NAS IP address.

[fayazkhan]

getting below when using IP

The network path was not found.

[StephenB]

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@fayazkhan wrote:

getting below when using IP

The network path was not found.

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Maybe reboot the PC and try again.

[fayazkhan]

Same issue after reboot and i cannot join to domain as well

[fayazkhan]

not finding a way to access this 1.3 Tb data and we don't have backup, even i created new share at the root copy over all those folder from home drive still unbale to access from windows PC and unbale to join as well

[StephenB]

Try enabling ssh in system->settings->services.  Choose the option to "Enable password authentication".

Then connect to the NAS with ssh, logging in as root and using the NAS admin password.

See if you can find what you are looking for in /data.

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@fayazkhan wrote:

we don't have backup

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Obviously something to fix after you get the data off.