Orbi WiFi 7 RBE973
Reply

ReadyNas 104 Data Deleted

n_c
Aspirant
Aspirant

ReadyNas 104 Data Deleted

Hi There,

 

Hoping someone can help

 

I have a ReadyNAS 104. It had 3 4TB drives in it that were filling up so I bought a 4th 4TB drive (they all match) and popped it in. The NAS did a re-synch for about 4 days and now all my data is gone (about 8TB of personal docs, videos, pics etc)

 

is there any way to recover the data?

 

Model: RN104|ReadyNAS 100 Series 4- Bay
Message 1 of 12

Accepted Solutions
StephenB
Guru

Re: ReadyNas 104 Data Deleted


@n_c wrote:

Thanks @Sandshark 

 

I get "Command not found" when I run btrfs  filesystem  resize  max  /data


You need to log in as root, not admin.  The root password is the same as the admin password.

View solution in original post

Message 10 of 12

All Replies
StephenB
Guru

Re: ReadyNas 104 Data Deleted


@n_c wrote:

I have a ReadyNAS 104. It had 3 4TB drives in it that were filling up so I bought a 4th 4TB drive (they all match) and popped it in. The NAS did a re-synch for about 4 days and now all my data is gone (about 8TB of personal docs, videos, pics etc)

 


Did a disk fail during the resync?

Is it showing an inactive volume?

 

There are a couple of options you could pursue - unfortunately they are expensive.

 

One is to contract with Netgear for data recovery.  They would work remotely, and charge you an hourly rate (non-refundable).  https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service

 

Similarly, you could find another data recovery service that can handle BTRFS and RAID.  

 

Yet another option is to use data recovery software.  That will require you to connect the disks to a PC (likely using a USB chassis with multiple bays), and purchase the data recovery software.  ReclaiMe is a package that sever folks here have used with success.

 

@rn_enthusiast is a poster here who has somtimes offered help in analyzing logs, and in cases where the fix appears to be fairly straightforward has offered advice. So you could also wait a little and see if he is able to respond with similar help.

Message 2 of 12
n_c
Aspirant
Aspirant

Re: ReadyNas 104 Data Deleted

Yes, both. When I added the 4th disk, it did a resync

 

When it was done and I was able to log into the interface again, I had a warning that all 4 disks were inactive.

 

I stupidly decided to remove the 4th disk again and now it's doing a resync again...which will apparently take ~80hrs

 

I was thinkining I may have to call Netgear for this already but I'll wait and see if anyone else responds

 

thank you!

Message 3 of 12
StephenB
Guru

Re: ReadyNas 104 Data Deleted


@n_c wrote:

 

I stupidly decided to remove the 4th disk again and now it's doing a resync again...

 


Not the best idea.  But the fact that it is resyncing is encouraging.  I think it suggests that there's a good chances of getting your data back with minimal loss.

Message 4 of 12
n_c
Aspirant
Aspirant

Re: ReadyNas 104 Data Deleted

Great news! rebooting remounted my volumes and my data is intact!

 

that being said, after adding my 4th 4TB drive, I still only have just under 8TB of space. Anyone know why the new disk doesn't seem to have been added to the volume? 

Model: RN104|ReadyNAS 100 Series 4- Bay
Message 5 of 12
Sandshark
Sensei

Re: ReadyNas 104 Data Deleted

Please post the response to cat  /proc/mdstat from ssh or the contents of mdstat.log from the downloaded log zip file.

Message 6 of 12
n_c
Aspirant
Aspirant

Re: ReadyNas 104 Data Deleted

Hi @Sandshark 

 

my replies keep getting deleted...not sure why. Trying again:

 

Personalities : [raid0] [raid1] [raid10] [raid6] [raid5] [raid4]
md127 : active raid5 sdd3[0] sda3[4] sdb3[3] sdc3[2]
11706500352 blocks super 1.2 level 5, 64k chunk, algorithm 2 [4/4] [UUUU]

md1 : active raid10 sdb2[0] sda2[3] sdd2[2] sdc2[1]
1044480 blocks super 1.2 512K chunks 2 near-copies [4/4] [UUUU]

md0 : active raid1 sdd1[0] sda1[4] sdb1[3] sdc1[2]
4190208 blocks super 1.2 [4/4] [UUUU]

unused devices: <none>
/dev/md/0:
Version : 1.2
Creation Time : Tue Aug 12 18:35:30 2014
Raid Level : raid1
Array Size : 4190208 (4.00 GiB 4.29 GB)
Used Dev Size : 4190208 (4.00 GiB 4.29 GB)
Raid Devices : 4
Total Devices : 4
Persistence : Superblock is persistent

Update Time : Tue Dec 14 18:27:07 2021
State : clean
Active Devices : 4
Working Devices : 4
Failed Devices : 0
Spare Devices : 0

Consistency Policy : unknown

Name : 0e35f548:0 (local to host 0e35f548)
UUID : 739c618f:77ddeea2:afbeefc8:84c39546
Events : 6109

Number Major Minor RaidDevice State
0 8 49 0 active sync /dev/sdd1
2 8 33 1 active sync /dev/sdc1
3 8 17 2 active sync /dev/sdb1
4 8 1 3 active sync /dev/sda1
/dev/md/1:
Version : 1.2
Creation Time : Wed Dec 8 14:18:38 2021
Raid Level : raid10
Array Size : 1044480 (1020.00 MiB 1069.55 MB)
Used Dev Size : 522240 (510.00 MiB 534.77 MB)
Raid Devices : 4
Total Devices : 4
Persistence : Superblock is persistent

Update Time : Tue Dec 14 18:27:09 2021
State : clean
Active Devices : 4
Working Devices : 4
Failed Devices : 0
Spare Devices : 0

Layout : near=2
Chunk Size : 512K

Consistency Policy : unknown

Name : 0e35f548:1 (local to host 0e35f548)
UUID : d6b35c78:d1b29a7a:2a6a20a0:3fcce611
Events : 19

Number Major Minor RaidDevice State
0 8 18 0 active sync set-A /dev/sdb2
1 8 34 1 active sync set-B /dev/sdc2
2 8 50 2 active sync set-A /dev/sdd2
3 8 2 3 active sync set-B /dev/sda2
/dev/md/data-0:
Version : 1.2
Creation Time : Tue Aug 12 18:35:31 2014
Raid Level : raid5
Array Size : 11706500352 (11164.19 GiB 11987.46 GB)
Used Dev Size : 3902166784 (3721.40 GiB 3995.82 GB)
Raid Devices : 4
Total Devices : 4
Persistence : Superblock is persistent

Update Time : Tue Dec 14 18:19:09 2021
State : clean
Active Devices : 4
Working Devices : 4
Failed Devices : 0
Spare Devices : 0

Layout : left-symmetric
Chunk Size : 64K

Consistency Policy : unknown

Name : 0e35f548:data-0 (local to host 0e35f548)
UUID : bb53eb3e:7f6d1c7e:b8e3641b:7dc5aaa7
Events : 161745

Number Major Minor RaidDevice State
0 8 51 0 active sync /dev/sdd3
2 8 35 1 active sync /dev/sdc3
3 8 19 2 active sync /dev/sdb3
4 8 3 3 active sync /dev/sda3

Model: RN104|ReadyNAS 100 Series 4- Bay
Message 7 of 12
Sandshark
Sensei

Re: ReadyNas 104 Data Deleted

The RAID seems to be the right size and healthy, but the BTRFS file system must not have expanded into it.  A power cycle may help.  If not, issue the following from ssh:  btrfs  filesystem  resize  max  /data.  If that still doesn't do it, we'll have to get some more information about the file system status.

Message 8 of 12
n_c
Aspirant
Aspirant

Re: ReadyNas 104 Data Deleted

Thanks @Sandshark 

 

I get "Command not found" when I run btrfs  filesystem  resize  max  /data

Model: RN104|ReadyNAS 100 Series 4- Bay
Message 9 of 12
StephenB
Guru

Re: ReadyNas 104 Data Deleted


@n_c wrote:

Thanks @Sandshark 

 

I get "Command not found" when I run btrfs  filesystem  resize  max  /data


You need to log in as root, not admin.  The root password is the same as the admin password.

Message 10 of 12
n_c
Aspirant
Aspirant

Re: ReadyNas 104 Data Deleted

Thanks very much @Sandshark! That fixed the problem. My volume is now just under 11TB as expected

 

I really apprecate all your help!

 

nc

Model: RN104|ReadyNAS 100 Series 4- Bay
Message 11 of 12
Sandshark
Sensei

Re: ReadyNas 104 Data Deleted

You're welcome.  It's always good when the solutions are simple ones.

Message 12 of 12
Discussion stats
  • 11 replies
  • 2781 views
  • 0 kudos
  • 3 in conversation
Announcements