ReadyNas Admin FrontView Panel Null

[stoufly]

Hi all,

I've exactly the same problem as here : http://www.readynas.com/forum/viewtopic.php?f=64&t=59085#p332153

But in a different situation. Indeed, I run my Nas Duo since 2011 with 2 WD Green Caviar 1,5To into RAID 1. I've changed once one of the HDD. The 2-HDD seem fine.
Network seem fine and I don't make a network change for months.

For some weeks, I have issues with booting. Nas is not available, first in RAIDar then down.

First, it appears after a hard power break and I had just to push the 5sec reset button and then it was OK.

Now, it appears after a safe shutdown (manually with the power button) and I'm totally crashed out.
1) I've tried Skip Volum Check and firmware reinstall with the 5sec reset button. I can see the NAS in RAIDAR (Verification, then Booting then nothing...).
2) So then, I went to the hard way, using my screwdriver to make a clear CMOS putting in and out the battery. Same issue.
3) So, last night I made a 30sec factory reset, aware of losing all my datas, but OK :cry: . Now I can see and ping my NAS @192.168.0.6 (network's fine).
But when I launch admin panel with RAIDAR or directly by Safari 192.168.0.6/admin I've got a "Null" ReadyNas FrontView... !
Be aware that I'm using a MAC OS X Yosemite and I had to go backward with an older JRE because with the new JRE, RAIDar is not working.

I wonder if I'm running on a v1 or a v2 because firmware 4.1.7 is launched but I'm pretty sure I had a more recent firmware before the crash (maybe 5.X ?). If my memory is fine, I'm running on sparc.
How can I check my Nas Duo version ?

I'm thinking about a firmware issue... but I really don't know what I can do right now, I've tried all my known ways... Could you help me folks please ?

Thank's
Stoufly

[mdgm-ntgr]

4.1.x indicates it is a v1.

Could be a browser compatibility issue. Can you try another web browser?

[stoufly]

Thanks for your quick answer 🙂
I'm going to try this way in 2 hours; but really I don't make any change to my MAC OS, web browser or network configuration for months.
And 2 weeks ago, all was fine with my NAS.
Just to be sure, do you think it's possible firmware 4.1.7 was loaded on a v2 version, causing this issue ? All I remember is that I bought NAS DUO in 2011.

[stoufly]

Damn, you were right. With FF it's OK. It was just a browser compatibility... My bad !
Exact product is : ReadyNASRND2000. So you confirm that this is a v1 ?
I'm running firmware update to 4.1.14.

[mdgm-ntgr]

Yes. It is definitely a v1: http://www.rnasguide.com/2012/01/09/how-to-tell-whether-i-have-a-duo-v1-or-duo-v2-or-nv-v1-or-nv-v2/

You can't install v1 firmware on a v2 and you can't do vice versa either. You are running v1 firmware so you must have a v1

After the firmware update you may find it works in your preferred browser again.

[stoufly]

Ok, fine. I'll let you know.
Please, do you know if there is an update of RAIDar on the roadmap, because we can't stay with an older JRE so much longer (security breach) ?

[mdgm-ntgr]

A beta is already available: http://www.readynas.com/forum/viewtopic.php?f=129&t=80240

[stoufly]

Ok thank's

[jvandemerwe]

I use a: Readynas NV+ V1

I had this issue too and for me it was a permissions problem on the /frontview folders.

In Google Chrome debugger I noticed:

POST https://evnas-ng4000/get_handler 500 (Internal Server Error)

How to solve this (I don't take any responsibility, but for me it worked):

With SSH or Tech Mode boot start a Putty terminal session with the Readynas.

cd /frontview
chmod +R 644 lib
chmod +R 644 conf
chmod +R 644 bin
chmod +R 755 ui

You don't have to restart the server.

[WWC]

I am having a similar issue when I boot my NV+ V1 READYNAS diks show healthy when I try to luanch the admin page from the RAIDATOR software of directly in any web browser it loads only partially and I cannot click on anything to do anything. I booted in Tech Support mode and I am able to telnet to the NAS but do not know what to do next to see if the OS partition is full or a log file would need to be deleted any help would be greatly apprecaited as I do nopt want to have to do a factory reset as I did a lot of configuration to get this setup the way I wanted. I already tried an OS re-install as well. I am using firmware 4.1.14.

[StephenB]

Log in with ssh and enter:

df . -h

df . -i

and report the results.

[WWC]

I woyld love to do that but ssh is not installed or enabled is there a way to do this via telent in Tech Support Mode and enable or install SSH?

[StephenB]

With telnet, you'd need to mount the OS partition, and then execute those commands from the mount point.

You should be able to find the instructions on-line if you search.

[WWC]

I looked and tried nad I could not find anything.

[StephenB]

Really it isn't hard to google.  These search strings bring it up right away:

telnet into readynas NV+

mount readynas OS partition tech support mode

telnet instructions

http://netgear.nas-central.org/wiki/TechSupportMode

Mount instructions are posted by chirpa on this thread: https://community.netgear.com/t5/Using-your-ReadyNAS/Readynas-NV-V1-Mounting-OS-partition-in-support...