ReadyNas NV+ RND4000 V2 - Unable to upgrade firmware from 5.3.5 to 5.3.13

[asyadiqin]

Hi. I recently bought the above device which comes with 4 x 1TB HDDs running X-RAID2. It was only confifured but practically unused. Anyway, as it was running firmware 5.3.5, I decided to try to upgrade to the latest firmware which is 5.3.13. However, I keep getting the error message "An unrecognized server error occurred". Anyone can help me with this issue? Thanks.

Error message when uploading latest firmware

[StephenB · Accepted solution]

This perhaps could be a browser issue too - I have seen an older post where someone reported a similar issue, but found that doing the update using firefox worked.  So maybe try that next.

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@asyadiqin wrote:

Thanks. Any documentation on how to SSH in and once in, what am I suppose to do? I am new to Netgear ReadyNas products and this is my first attempt in setting it up for my home use. Thanks.

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There isn't much on this.  You'd need to install the Enable Root SSH Access add-on from here: https://kb.netgear.com/24586/RAIDiator-5-3-Add-ons  That install might also fail if the OS partition is very full.

After that you use a program called putty (for Windows PCs) or terminal (for Macs) to log into the NAS.  You use "root" for the username and the NAS admin password.

After that you'd enter 

cd //

df . -h

df . -i

The first command will give you the space usage in the OS partition, the second will give you the number of inodes.

If this is a new setup, then another option is to do a factory default from the boot menu.  That will reformat the disks and do a clean install, so it will destroy the data and configuration of the NAS.  After the default completes, you should be able to update the NAS firmware (assuming it isn't a browser compatibility problem).  Then reconfigure the NAS and load your data back onto it.

[StephenB]

I suggest doing the install manually by downloading the firmware from https://kb.netgear.com/000038794/RAIDiator-arm-Version-5-3-13-for-ReadyNAS-Duo-v2-NV-v2

Note you do need to extract the firmware image from the zip file before installing it.

[asyadiqin]

Hi StephenB and thanks for replying. I did download the firmware manually and extracted the zipped file which contains 2 files.

I then use the Update Settings to install the firmware and selected the first file.

That is when I get that unrecognized server error message. Any idea? 

[StephenB]

If you have ssh access, then try going in with ssh and see how full the root partition is.  It's only 4 GB, and it might be full (or possibly out of inodes).

[asyadiqin]

Thanks. Any documentation on how to SSH in and once in, what am I suppose to do? I am new to Netgear ReadyNas products and this is my first attempt in setting it up for my home use. Thanks.

[StephenB · Accepted solution]

This perhaps could be a browser issue too - I have seen an older post where someone reported a similar issue, but found that doing the update using firefox worked.  So maybe try that next.

---

@asyadiqin wrote:

Thanks. Any documentation on how to SSH in and once in, what am I suppose to do? I am new to Netgear ReadyNas products and this is my first attempt in setting it up for my home use. Thanks.

---

There isn't much on this.  You'd need to install the Enable Root SSH Access add-on from here: https://kb.netgear.com/24586/RAIDiator-5-3-Add-ons  That install might also fail if the OS partition is very full.

After that you use a program called putty (for Windows PCs) or terminal (for Macs) to log into the NAS.  You use "root" for the username and the NAS admin password.

After that you'd enter 

cd //

df . -h

df . -i

The first command will give you the space usage in the OS partition, the second will give you the number of inodes.

If this is a new setup, then another option is to do a factory default from the boot menu.  That will reformat the disks and do a clean install, so it will destroy the data and configuration of the NAS.  After the default completes, you should be able to update the NAS firmware (assuming it isn't a browser compatibility problem).  Then reconfigure the NAS and load your data back onto it.

[asyadiqin]

I can confirm that the firmware was installed successfully when I used Firefox browser on my Ubuntu machine. So thanks StephenB.

Is there anywhere I can find a list of addons available for this device? Thanks again.

[StephenB]

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@asyadiqin wrote:

Is there anywhere I can find a list of addons available for this device? 

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The link above has some - though the third-party ones are dated, and might cause some problems.

rnxtras.com also has several ( https://rnxtras.com/readynas-os5-arm ).  There is a small charge, but you do get support if you need it.