Hostname: NAS Model: ReadyNAS Pro Pioneer Edition [X-RAID2] Serial: 001f33ea2aeb Firmware: RAIDiator 4.2.27 Memory: 2048 MB [4-5-5-15 DDR2] IPv4 address: 1: 192.168.1.9 IPv4 address: 2: Not Connected Volume C: Online, X-RAID2, 6 disks, 18% of 7394 GB used
Problem events in a nutshell: -System crashed replaced all drives, year later system was resyncing -Reinstalled OS to attempt fix, after a while, system started resyncing drives again -Factory reset, one drive finally listed as dead. -Removed dead drive and tested disk in windows and with WD test software, It worked FINE!!!!!!!! -Did factory reset, system did a re-sync which took a long time, during which it rebooted a lot, but it seemed ok after that finished (but i didnt test for long). -Added new sixth drive, system re-stripped, and now it is re-syncing -The health of all drives appear fine
The problem is it is taking forever to re-sync and the system is rebooting frequently. Is rebooting over and over normal for re-syncing (see log below)? Given the fact that it does not state Rebooting device each time, is my system crashing?
Cut and paste of front view log showing the constant rebooting:
Severity Date Message Sat Oct 18 21:18:59 EDT 2014 System is up. Sat Oct 18 21:03:42 EDT 2014 System is up. Sat Oct 18 20:51:10 EDT 2014 System is up. Sat Oct 18 18:29:53 EDT 2014 System is up. Sat Oct 18 18:10:18 EDT 2014 System is up. Sat Oct 18 17:00:07 EDT 2014 System is up. Sat Oct 18 16:48:03 EDT 2014 System is up. Sat Oct 18 16:26:30 EDT 2014 System is up. Sat Oct 18 16:07:39 EDT 2014 System is up. Sat Oct 18 15:43:47 EDT 2014 System is up. Sat Oct 18 15:24:25 EDT 2014 System is up. Sat Oct 18 15:19:46 EDT 2014 System is up. Sat Oct 18 15:06:10 EDT 2014 System is up. Sat Oct 18 14:53:58 EDT 2014 System is up. Sat Oct 18 14:41:24 EDT 2014 System is up. Sat Oct 18 14:39:28 EDT 2014 System is up. Sat Oct 18 14:29:46 EDT 2014 System is up. Sat Oct 18 12:57:02 EDT 2014 System is up. Sat Oct 18 12:46:27 EDT 2014 System is up. Sat Oct 18 12:08:18 EDT 2014 System is up. Sat Oct 18 11:33:52 EDT 2014 System is up. Sat Oct 18 10:30:11 EDT 2014 System is up. Sat Oct 18 09:20:40 EDT 2014 RAID sync started on volume C. Sat Oct 18 09:03:52 EDT 2014 System is up. Sat Oct 18 07:26:57 EDT 2014 System is up. Sat Oct 18 06:56:58 EDT 2014 System is up. Sat Oct 18 05:28:39 EDT 2014 System is up. Sat Oct 18 05:10:00 EDT 2014 System is up. Sat Oct 18 04:06:26 EDT 2014 System is up. Sat Oct 18 03:34:03 EDT 2014 System is up. Sat Oct 18 02:30:05 EDT 2014 System is up. Sat Oct 18 02:08:15 EDT 2014 System is up. Sat Oct 18 01:48:13 EDT 2014 System is up. Sat Oct 18 00:41:20 EDT 2014 System is up. Sat Oct 18 00:24:10 EDT 2014 System is up. Sat Oct 18 00:13:11 EDT 2014 System is up. Fri Oct 17 23:54:44 EDT 2014 System is up. Fri Oct 17 23:41:06 EDT 2014 System is up. Fri Oct 17 23:23:45 EDT 2014 System is up. Fri Oct 17 23:11:32 EDT 2014 System is up. Fri Oct 17 23:04:51 EDT 2014 System is up. Fri Oct 17 22:41:13 EDT 2014 System is up. Fri Oct 17 22:23:26 EDT 2014 System is up. Fri Oct 17 21:46:52 EDT 2014 System is up. Fri Oct 17 21:34:16 EDT 2014 System is up. Fri Oct 17 20:51:20 EDT 2014 System is up. Fri Oct 17 20:36:32 EDT 2014 System is up. Fri Oct 17 20:24:42 EDT 2014 System is up. Fri Oct 17 20:11:17 EDT 2014 System is up. Fri Oct 17 19:51:37 EDT 2014 System is up. Fri Oct 17 19:21:44 EDT 2014 System is up. Fri Oct 17 19:02:11 EDT 2014 System is up. Fri Oct 17 18:38:29 EDT 2014 System is up. Fri Oct 17 18:36:42 EDT 2014 System is up. Fri Oct 17 18:25:14 EDT 2014 System is up. Fri Oct 17 18:10:41 EDT 2014 System is up. Fri Oct 17 18:02:04 EDT 2014 System is up. Fri Oct 17 17:48:25 EDT 2014 System is up. Fri Oct 17 17:24:47 EDT 2014 System is up. Fri Oct 17 17:04:04 EDT 2014 System is up. Fri Oct 17 15:43:01 EDT 2014 System is up. Fri Oct 17 15:14:31 EDT 2014 System is up. Fri Oct 17 14:58:20 EDT 2014 System is up. Fri Oct 17 14:31:44 EDT 2014 System is up. Fri Oct 17 13:45:46 EDT 2014 System is up. Fri Oct 17 13:26:11 EDT 2014 System is up. Fri Oct 17 13:00:01 EDT 2014 Volume expansion or migration started. Do not interrupt the system during this time. When finished, email notification will be sent to the alert contact list. Fri Oct 17 12:57:53 EDT 2014 New disk detected. If multiple disks have been added, they will be processed one at a time. Please do not remove any added disk(s) during this time. [Disk 3] Fri Oct 17 12:57:34 EDT 2014 A disk was removed from the ReadyNAS. Fri Oct 17 12:57:34 EDT 2014 Disk removal detected. [Disk 3] Fri Oct 17 12:55:48 EDT 2014 Volume expansion aborted because the new drive has data. To override and continue with the expansion, hot-remove the drive, wait 10 seconds, and hot-add the drive. [Disk 3] Fri Oct 17 12:55:46 EDT 2014 Volume expansion or migration started. Do not interrupt the system during this time. When finished, email notification will be sent to the alert contact list. Fri Oct 17 12:53:55 EDT 2014 System is up. Fri Oct 17 12:52:45 EDT 2014 Rebooting device... Fri Oct 17 12:52:45 EDT 2014 Please close this browser session and use RAIDar to reconnect to the device. System rebooting... Fri Oct 17 12:49:47 EDT 2014 RAID sync finished on volume C. Fri Oct 17 05:29:41 EDT 2014 System is up. Fri Oct 17 04:07:40 EDT 2014 System is up. Fri Oct 17 03:33:05 EDT 2014 System is up. Fri Oct 17 00:46:36 EDT 2014 System is up. Thu Oct 16 21:30:39 EDT 2014 System is up. Thu Oct 16 21:16:32 EDT 2014 System is up. Thu Oct 16 18:10:13 EDT 2014 System is up. Thu Oct 16 17:52:55 EDT 2014 System is up. Thu Oct 16 17:22:45 EDT 2014 System is up. Thu Oct 16 17:15:34 EDT 2014 System is up. Thu Oct 16 17:08:01 EDT 2014 System is up. Thu Oct 16 16:37:43 EDT 2014 System is up. Thu Oct 16 15:57:06 EDT 2014 System is up. Thu Oct 16 15:43:55 EDT 2014 System is up. Thu Oct 16 15:29:34 EDT 2014 System is up. Thu Oct 16 15:19:10 EDT 2014 System is up. Thu Oct 16 15:12:55 EDT 2014 System is up. Thu Oct 16 14:54:13 EDT 2014 System is up. Thu Oct 16 14:39:58 EDT 2014 System is up. Thu Oct 16 13:10:21 EDT 2014 System is up. Thu Oct 16 11:12:24 EDT 2014 System is up. Thu Oct 16 10:57:42 EDT 2014 System is up. Thu Oct 16 10:37:26 EDT 2014 System is up.
Logs are sent. Reboot/resync issue still remains. -resync finished, -i installed the logitech media server add-on, -ran a backup job which moves files from a USB drive to the ready nas
Problem: The system has restarted twice for no apparent reason. Also, what size should my NAS be with 6x2TB disks? It only shows Volume C: Online, X-RAID2, 6 disks, 19% of 7394 GB used.
UPDATE: My system just started re-syncing again. Configuration: RAID Level X-RAID2, 6 disks Status: Resync 9% complete, Time to finish 350 hr 47 min, Speed 1396 KB/sec. I do have NTI shadow software running on various computers if that helps any.
Device Description Status Disk 1 WDC WD2003FYPS-27Y2B0 1863 GB , 44 C / 111 F , Write-cache ON OK Disk 2 WDC WD2002FYPS-02W3B0 1863 GB , 44 C / 111 F , Write-cache ON OK Disk 3 WDC WD20EFRX-68EUZN0 1863 GB , 40 C / 104 F , Write-cache ON OK Disk 4 WDC WD20EFRX-68AX9N0 1863 GB , 41 C / 105 F , Write-cache ON OK Disk 5 WDC WD20EFRX-68AX9N0 1863 GB , 41 C / 105 F , Write-cache ON OK Disk 6 WDC WD20EFRX-68AX9N0 1863 GB , 41 C / 105 F , Write-cache ON OK Fan SYS 922 RPM OK Fan CPU 2280 RPM OK Temp SYS 59 C / 138 F [Normal 0-65 C / 32-149 F] OK Temp CPU 33.5 C / 92 F [Normal 0-60 C / 32-140 F] OK UPS 1 APC Back-UPS NS 600, Battery charge: 100%, 32 minutes OK
Severity Date Message Sun Oct 19 10:33:04 EDT 2014 System is up. Sun Oct 19 09:32:12 EDT 2014 System is up. Sun Oct 19 09:32:04 EDT 2014 A previous run of backup job is still running. Check if that backup job has stalled, or you may need to adjust the backup interval to account for the amount of data you are backing up. [Job 005] Sun Oct 19 09:09:41 EDT 2014 The Logitech Media Server add-on has been successfully installed. Sun Oct 19 09:03:14 EDT 2014 Backup started. [Job 005] Sun Oct 19 05:00:31 EDT 2014 RAID sync finished on volume C.
Thanks for the reply, it is X-RAID2 mode (as shown in what you referenced which was from Frontview home page), I believe that is what you mean by dual redundancy. Or I do recall selecting the raid choice that allows 2 drives to fail. The drives look fine (see below).
BTW: my re-sync rate has increased considerably then what was shown above, I guess the backup job ended or crashed. Configuration: RAID Level X-RAID2, 6 disks Status: Resync 4% complete, Time to finish 5 hr 20 min, Speed 95.1 MB/sec
However it has rebooted 2 more times since what was posted above:
Severity Date Message Sun Oct 19 15:42:32 EDT 2014 System is up. Sun Oct 19 13:32:30 EDT 2014 System is up. Sun Oct 19 10:33:04 EDT 2014 System is up. Sun Oct 19 09:32:12 EDT 2014 System is up. Sun Oct 19 09:32:04 EDT 2014 A previous run of backup job is still running. Check if that backup job has stalled, or you may need to adjust the backup interval to account for the amount of data you are backing up. [Job 005]
SMART Information for Disk 1 Model: WDC WD2003FYPS-27Y2B0 Serial: WD-WCAVY7332326 Firmware: 04.05G11 SMART Attribute Raw Read Error Rate 1 Spin Up Time 7341 Start Stop Count 1764 Reallocated Sector Count 0 Seek Error Rate 0 Power On Hours 9272 Spin Retry Count 0 Calibration Retry Count 0 Power Cycle Count 1762 Power-Off Retract Count 1685 Load Cycle Count 78 Temperature Celsius 40 Reallocated Event Count 0 Current Pending Sector 0 Offline Uncorrectable 0 UDMA CRC Error Count 0 Multi Zone Error Rate 0 ATA Error Count 0
SMART Information for Disk 2 Model: WDC WD2002FYPS-02W3B0 Serial: WD-WCAVY5689612 Firmware: 04.01G01 SMART Attribute Raw Read Error Rate 0 Spin Up Time 6800 Start Stop Count 2336 Reallocated Sector Count 0 Seek Error Rate 0 Power On Hours 9760 Spin Retry Count 0 Calibration Retry Count 0 Power Cycle Count 1774 Power-Off Retract Count 1695 Load Cycle Count 1180 Temperature Celsius 41 Reallocated Event Count 0 Current Pending Sector 0 Offline Uncorrectable 0 UDMA CRC Error Count 0 Multi Zone Error Rate 0 ATA Error Count 0
SMART Information for Disk 3 Model: WDC WD20EFRX-68EUZN0 Serial: WD-WCC4M9PVV32E Firmware: 80.00A80 SMART Attribute Raw Read Error Rate 0 Spin Up Time 4016 Start Stop Count 177 Reallocated Sector Count 0 Seek Error Rate 0 Power On Hours 42 Spin Retry Count 0 Calibration Retry Count 0 Power Cycle Count 177 Power-Off Retract Count 176 Load Cycle Count 59 Temperature Celsius 36 Reallocated Event Count 0 Current Pending Sector 0 Offline Uncorrectable 0 UDMA CRC Error Count 0 Multi Zone Error Rate 0 ATA Error Count 0
SMART Information for Disk 4 Model: WDC WD20EFRX-68AX9N0 Serial: WD-WCC1T1183888 Firmware: 80.00A80 SMART Attribute Raw Read Error Rate 0 Spin Up Time 5241 Start Stop Count 1754 Reallocated Sector Count 0 Seek Error Rate 0 Power On Hours 9303 Spin Retry Count 0 Calibration Retry Count 0 Power Cycle Count 1754 Power-Off Retract Count 1681 Load Cycle Count 72 Temperature Celsius 37 Reallocated Event Count 0 Current Pending Sector 0 Offline Uncorrectable 0 UDMA CRC Error Count 0 Multi Zone Error Rate 0 ATA Error Count 0
SMART Information for Disk 5 Model: WDC WD20EFRX-68AX9N0 Serial: WD-WCC1T1173773 Firmware: 80.00A80 SMART Attribute Raw Read Error Rate 0 Spin Up Time 5233 Start Stop Count 1754 Reallocated Sector Count 0 Seek Error Rate 0 Power On Hours 9306 Spin Retry Count 0 Calibration Retry Count 0 Power Cycle Count 1754 Power-Off Retract Count 1681 Load Cycle Count 72 Temperature Celsius 38 Reallocated Event Count 0 Current Pending Sector 0 Offline Uncorrectable 0 UDMA CRC Error Count 0 Multi Zone Error Rate 0 ATA Error Count 0
SMART Information for Disk 6 Model: WDC WD20EFRX-68AX9N0 Serial: WD-WCC1T0804620 Firmware: 80.00A80 SMART Attribute Raw Read Error Rate 0 Spin Up Time 5675 Start Stop Count 1755 Reallocated Sector Count 0 Seek Error Rate 0 Power On Hours 9311 Spin Retry Count 0 Calibration Retry Count 0 Power Cycle Count 1755 Power-Off Retract Count 1682 Load Cycle Count 72 Temperature Celsius 36 Reallocated Event Count 0 Current Pending Sector 0 Offline Uncorrectable 0 UDMA CRC Error Count 0 Multi Zone Error Rate 0 ATA Error Count 0
Thanks for the reply, it is X-RAID2 mode (as shown in what you referenced which was from Frontview home page), I believe that is what you mean by dual redundancy.
No. The original XRAID didn't allow mixed sizes of drives. XRAID2 added that.
Single/Dual redundancy is something different. You would have selected adding a drive for redundancy. The volume page should tell you if you have dual redundancy (e.g., RAID-6 XRAID2). Dual redundancy provides protection against 2 drive failures, so the volume size ends up 4x2TB in your case.
rklunder wrote:
The drives look fine (see below).
Agreed, there is nothing odd in the SMART stats.
rklunder wrote:
However it has rebooted 2 more times since what was posted above
Which of course is not healthy. Hopefully mdgm will see something in the logs.
Thanks for the explanation. The "Volume Settings" page information was shown multiple times but here it is again in full. I bolded the area similar to above:
1. Running the memory test boot option for at least a few passes 2. Power down, remove disks (label order), connect them to your PC and test them using WD LifeGuard Diagnostics.
There is of course the Disk Test boot option that you could use, which whilst more convenient to use isn't as good as WD LifeGuard Diagnostics.
Your serial does indicate that your Pro is an older unit.
I will run the memory check, and even re-seat the modules. WD Data Lifeguard tools will do a quick self-test to gather and verify the data lifeguard information contained on the drive, but I am sure it will show all is fine similar to what i posted above.the extended test will do a full media scan to detect bad sectors, but i would expect this to be seen from the behavior reported from the readynas. Does being an older serial number suggest a revision to the hardware with known concerns/issues? Or are you implying one should be aware of the impending death/malfunction of aging electronic components? Is a motherboard replacement an option, what's does a replacement motherboard cost? The power supply has already been replaced.
Hardware can fail at any time, but a good first step would be to rule out e.g. bad memory (you have double the stock memory installed) and ruling out a bad disk.
The NAS shouldn't randomly reboot like this.
Another possibility could be e.g. a failing power supply.
I will run the memory check, and even re-seat the modules. WD Data Lifeguard tools will do a quick self-test to gather and verify the data lifeguard information contained on the drive, but I am sure it will show all is fine similar to what i posted above. The extended test will do a full media scan to detect bad sectors, but i would expect this to be seen from the behavior reported from the readynas. I have replaced the power supply already.
I wonder if the replacement power supply is compatible. When did you replace the PSU?
The NAS doesn't run a long disk test in normal mode and may not alway pick up problems with disks. A long test is done with the Disk Test boot menu option.
I would recommend running the Lifeguard extended test.
I replaced the power supply August 2013. I originally bought a SeaSonic SS-300SFD 300W SFX12V v3.1 80 PLUS Certified Active PFC Power Supply - OEM from new egg, but returned it and upgraded to a Silverstone Tek 450W SFX Form Factor Power Supply (ST45SF) for more available power. The SeaSonic part number matched what was in it originally if i recall correctly, the only problem was the stock cable lengths were to short and I had to add an extension cable to reach the motherboard.
Yes, so far no issues, but each one will take 13+ hours. I dont think the hard drives (mechanically) are the issue.
Understood, but it is still useful to know they passed the diagnostic.
BTW, I've had some drives pass the extended non-destructive test with flying colors, but fail when I ran the destructive write test. Though if that is provoking the resyncs, I'd expect to see something in the SMART stats.
Another option (after the diags are run) might be to schedule a disk scrub in the pro.
That appears to be a typo. I think i did align the cut and pasted text which probably caused it. Below is an untouched cut and paste. BTW, all is working fine right now. I am running the extended test on the drive that was labeled as dead mentioned in the first post (which was replaced by disk 3 shown below). I would expect this drive to be the one to show issues since it was deemed dead by the readynas.
Testing the drive the readynas labeled as dead, which was replaced by drive 3 in the list above, yielded only 3 bad sectors all of which were recovered. Data life guard reported the drive as passed. In addition, this drive is currently running fine as an external USB drive.
