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Remove readycloud users

dtarin
Luminary

Remove readycloud users

I have a few ReadyCloud users remaining on my 516 system.  

 

The readycloud service has now shut down so how do I remove the unused users?

 

 

Message 1 of 14
NiveditaP3
NETGEAR Expert

Re: Remove readycloud users

Hello @dtarin 

 

And welcome to the NETGEAR Community! 🙂 
You can delete the ReadyCloud users from the Admin UI of ReadyNAS.

Steps :

1.Browse the IP address

2. Log in to your ReadyNAS.
3. Select Accounts > Cloud Users.
The list of users displays.
4. From the list of users, select the user account.
5. Click the Delete button in the pop-up menu.
6. Confirm the deletion.
The user is deleted.

 

Have a lovely day, 
Nivedita Pa
Netgear Team 
  

Message 2 of 14
StephenB
Guru

Re: Remove readycloud users


@dtarin wrote:

 

The readycloud service has now shut down so how do I remove the unused users?

 


Unfortunately I don't think you can.

 

@AnishaA - any chance Netgear could provide some instructions (likely using ssh).  It'd also be good to get an OS update that removes the ReadyCloud service, since it does take up resources in the NAS.

Message 3 of 14
dtarin
Luminary

Re: Remove readycloud users

Agreed, it would be useful to know how to remove it via terminal if we can't do it via Frontview anymore.

Message 4 of 14
StephenB
Guru

Re: Remove readycloud users


@NiveditaP3 wrote:


You can delete the ReadyCloud users from the Admin UI of ReadyNAS.


No, that doesn't work. If you try your process, you will find that on step 5 you get this popup:

readycloud.png

Of course you can't use the ReadyCloud link because the service has been taken down.  Clicking "ok" of course just dismisses the pop-up.

 

Note this NAS has the ReadyCloud service set to off.

Message 5 of 14
AnishaA
NETGEAR Moderator

Re: Remove readycloud users

Hello @StephenB ,

 

Yes, since the ReadyCLoud is terminated it cannot be achieved via GUI. We are not sure about the SSH to remove the users from the account. We will look into it and provide the SSH commands for removing the user.

 

Have a lovely day, 
Anisha A
Netgear Team 

 

 

Message 6 of 14
AnishaA
NETGEAR Moderator

Re: Remove readycloud users

Helo @dtarin ,

 

It is not possible to remove the user from the login as the ReadyCLoud services have been terminated. 

 

We can no longer access the ReadyCLoud link. So it is not possible to remove the user in any of the methods. Even in SSH.

 

Have a lovely day, 
Anisha A
Netgear Team 

 

 

 

 

Message 7 of 14
Agent4046
Aspirant

Re: Remove readycloud users

This is not a very satisfactory answer. 
Hi @pryan1 Please could you have someone look into this and get a slightly better answer for the community?

kind regards
-You Know Who

Message 8 of 14
Leventh
Apprentice

Re: Remove readycloud users

Since ReadyCloud service was shutdown we can't delete cloud user via GUI because it's trying to forward ReadyCloud account page which is no longer available.
Is there any other solution with leaving alone ReadyNAS users?

Message 9 of 14
StephenB
Guru

Re: Remove readycloud users


@Leventh wrote:

Since ReadyCloud service was shutdown we can't delete cloud user via GUI because it's trying to forward ReadyCloud account page which is no longer available.
Is there any other solution with leaving alone ReadyNAS users?


The mods said there wasn't.  I took a brief look and didn't see one either.

 

The only way I know of is to do a factory default (which would then require setting up the NAS again and restoring all the files from backup).

Message 10 of 14
Leventh
Apprentice

Re: Remove readycloud users

@StephenB
I see and didn't see one either too.
Thanks anyway.
Message 11 of 14
BMac2021
Aspirant

ReadyCloud Users-Delete

Is there anyway to remove cloud users now off the readyNAS?

Message 12 of 14
schumaku
Guru

Re: ReadyCloud Users-Delete

Lengthy discussion here, still open: Remove ReadyCloud Users 

 

Challenging a moderator to merge your question there.

Message 13 of 14
StephenB
Guru

Re: ReadyCloud Users-Delete


@BMac2021 wrote:

Is there anyway to remove cloud users now off the readyNAS?


Installing 6.10.10 might do it.  Though it will also remove the ability to install apps from the web ui - if it does that, you should be able do downgrade back to 6.10.9 (which wouldn't add back any accounts).

Message 14 of 14
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