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Re: ex7500 needs to be reset every 2-3 days to be able to roam to it again
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ex7500 needs to be reset every 2-3 days to be able to roam to it again
The extender is paired with a r7800 netgear router. I have selected 'one wifi name' and "smart connect" . I disabled the 'Sync configuration with Netgear router" because by doing so i can use a different 2.4 Ghz channel than the router. The extender communicates with the router on channet 149 and the extender talks to clients on channel 1 and 48. Firmware version is the latest 74. Problem is that after 2 or 3 days i have to unplug the extender so that my devices can roam to it again. When it becomes defective, i still can access it's ui by entering it's ip adress and the status screen seems to show that everything is normal but when i get out of range of the router, i cannot roam to the extender.
I have tried everything like resetting to factory, restarting, unplugging but the same problem comes back every 2 or 3 days. Bad news is that other people seems to have similar issue on Amazon comments
Anybody else having this problem and or have a solution to that?
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Re: ex7500 needs to be reset every 2-3 days to be able to roam to it again
Other people have also reported the issue in this forum
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Re: ex7500 needs to be reset every 2-3 days to be able to roam to it again
Replying to myself. Seems that this problem is like 3 years old and Netgear never did anything to correct it . See also this post :
What a shame. Will throw this piece of junk to garbage and never buy Netgear again
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Re: ex7500 needs to be reset every 2-3 days to be able to roam to it again
Hi rockscully,
Thank you for reaching out. We are sorry to hear about your experience with the extender. We would like to endorse you to NETGEAR Level 2 support team for callback. Please provide the following information:
Name:
Email:
Phone:
Preferred schedule (atleast 2 days ahead)
Timezone:
Device S/N:
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
I am looking forward to your response.
Regards,
Oliver
Community Team
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Re: ex7500 needs to be reset every 2-3 days to be able to roam to it again
Actually testing firmware 1.0.1.76 that's been available since oct 22. No problems so far. Will report in a couple of weeks.
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