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ReadyCLOUD Portal
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ReadyCLOUD prompts you to sign in with your MyNETGEAR.com account credentials. NOT
very frustrated and confused followed instructions and logged into readycloud.netgear.com not prompted to convert account have a mynetgear.com account you are forcing us to change but not making it easy7KViews5likes13CommentsNetwork error on readycloud app
Firmware 6.9 Readycloud app v1.4 When I try to log in via the ReadyCloud App (v1.4, OSX) I get "Network Error. The ReadyCloud server is not available". I can connect via the web portal, can access the admin page, can find the readynas via the RAIDar etc. The desktop app worked up until recently, and I can't figure out what's changed. I've tried logging in with different cridentials, tried reinstalling the app. No change. I set eveything up a while ago and don't remeber what it used to look like. Using the readycloud web app, I don't see my own account under "shared folders", and it won't let me invite my own account to share a folder. I hed to re-add another account that had diasppeared at some point for some reason. I assume that the main account has automatic permission to access all folders? Any thougts on why the app doesn't work? I've wasted a lot of time on this already and it's probably something dumb. Thanks4.2KViews4likes6Comments
Having ReadyCLOUD problems since 3/30/17?
Hello ReadyNAS Community, ReadyCLOUD had an issue on March 30th, 2017 between 1:00 AM and 12:00 PM US Pacific time, which caused ReadyNAS devices to leave ReadyCLOUD. This incident stopped the connection from your ReadyNAS to the Cloud and may be preventing you from accessing your ReadyNAS remotely. Also, private home shares for ReadyCLOUD users were removed as part of a ReadyCLOUD user cleanup mechanism (which has since been disabled). Please know that we are working on contacting all the individuals who have reached out to us and those who appear to have been impacted at the email address associated with their ReadyCLOUD/MyNETGEAR account. If you were affected by this incident, you may have experienced one of the below situations: Could not access your ReadyNAS via ReadyCLOUD. Could not access the ReadyCLOUD.netgear.com home page. Could not access your ReadyNAS via ReadyCLOUD desktop/mobile applications. Cannot log into the ReadyNAS Admin Page locally with your ReadyCLOUD owner username and password. Cannot find files/folders located in a ReadyCLOUD user private home share. (see NOTE below) If you cannot login to your ReadyNAS Admin Page because you cannot use your ReadyCLOUD owner username/password, use your ReadyNAS's local admin password (default username: admin, default password: password). You may have changed the password from its default state when you first setup your ReadyNAS. If you cannot login to your ReadyNAS Admin Page because you do not know your ReadyNAS's local admin password, hit cancel when attempting to login. The password recovery screen appears. If you did not previously configure any password recovery options, you will need to perform an OS Reinstall to reset the admin password to default (admin/password). For boot menu options for performing OS Reinstall, visit: https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu, find your device, follow the procedure for performing an OS reinstall. More information about this procedure is documented at https://kb.netgear.com/22784/How-do-I-recover-a-lost-administrator-password-on-my-ReadyNAS-OS-6-storage-system If you used ReadyCLOUD, but did not utilize private home shares: You can rejoin ReadyCLOUD at any time. Navigate to the CLOUD tab from your ReadyNAS Admin Page, toggle on ReadyCLOUD, enter your MyNETGEAR username and password. After you confirm, you should be rejoined back to ReadyCLOUD. If you are having issues, try rebooting your ReadyNAS one time and then trying to rejoin ReadyCLOUD again. If you persist at having issues rejoining ReadyCLOUD, please seek assistance on our Community, at community.netgear.com. NOTE: If you used ReadyCLOUD, and believe you may have lost your files/folders from your ReadyCLOUD private home shares, or know that you lost your files/folders from the ReadyCLOUD private home shares, as part of the ReadyCLOUD incident on March 30th: If you have a backup of your ReadyCLOUD private home shares already, you should restore this data from a backup. If you do not have a current backup, please read on. Data, in some cases, may be recoverable; however, be advised that data recovery is not possible in all cases. Be advised that if you attempt to rejoin ReadyCLOUD, data may not be recoverable. Also, if you continue to use the device in normal mode, data may also not be recoverable. To put your ReadyNAS into read only mode: Go to https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu and locate your ReadyNAS model. Follow the instructions for placing your device in “Volume Read Only” mode from the boot menu. Reach out to us at readycloudsupport@netgear.com from a valid MyNETGEAR email account and we will work with you in the order that we receive your e-mail. To prepare your system for data recovery assistance: Go to https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu and locate your ReadyNAS model. Follow the instructions for placing your device in “Tech Support” mode from the boot menu. Once your device is in Tech Support mode, please provide us at readycloudsupport@netgear.com from a valid MyNETGEAR email account with the information requested at the end of this message. If you need access to data that was not in the home folders, please place your device in “Volume Read Only” mode for the meantime. If you do not need access to the other data on your volume, please place your device in “Tech Support Mode” If you are contacting us at readycloudsupport@netgear.com, please include the following details: First & Last Name Case Number (if you’ve called into Support) E-mail Address associated with ReadyCLOUD owner (MyNETGEAR SSO) ReadyNAS Model ReadyNAS Serial Number MyNETGEAR e-mail addresses of users who lost home folders. NETGEAR is treating this as a critical design bug and have patched the server software to prevent this issue from occurring in the future. Please subscribe to this post to get the latest updates from NETGEAR as they are posted. Note: To subscribe to a post click on the Options menu to the right of the title (three horizontal dots) on the very first (original) post in the thread and then click Subscribe. Thank you, NETGEAR ReadyNAS team13KViews4likes4CommentsReadyNAS 102 - Purchased My Device Overseas and was Called a Liar by Support
Hope you can be of assistance. I reached out to Netgear sometime ago while overseas in the military. I purchased a ReadyNas and was told to contact you when I returned home. Long story short - I've been unable to get support to correctly link ReadyNas and ReadyCloud. When I provided the agent my proof of purchase and copy of the packaging they called me a liar and insisted that I purchased it in the states. As you can see from the package, this is not the case. Please help. Has anyone had thi issue? 1) Syncing issue 2) Being called a liar by support280KViews3likes19CommentsReadyCloud Down July 13th 2016
READYCLOUD IS DOWN - As at 9am, 13th July 2016, New Zealand time. Any ideas? We cannot connect to Readycloud, so we have a bunch of clients that cannot access their data remotely. Does anyone know if there's a page that tells you when there are known issues or maintenance for readycloud? These regular issues with Readycloud makes it a difficult prouduct to endorse or support.2.6KViews3likes1Comment
Can't log into Readycloud
Was working fine this morning, then i got disconnected and can't log in vial mobile app, client app or website...is something down?? you need to create a system status page for the readycloud service so when know when there are issues....very frustrating6.7KViews3likes12CommentsCan not login to admin page after firmware 6.5 update and Netgear account upgrade
Thanks to the "upgrade" I was forced to get a new account with netgear and now I can no longer access the admin page of my NAS, despite resetting the password several times. Anyone else having this issue and know a work around?Solved6.6KViews2likes14CommentsAn error occurred during search contacts
In Ready Cloud when you click "share" then choose"Full folder Access" >Next> then enter an Email address of a ReadyCloud email - the following message appears while looking up the user account: Invite New User Error - An error ocurred during search contacts. Any one know how this happened, I was using the readyclud IOS app for 3 days and now the server cannot be found and this is what happens when i try to make the share again.4KViews2likes7Comments
Is Readycloud Broken?
I'm trying to login to my Readycloud account from a laptop using the app, but I keep getting :- "Sorry we didn't recognise either your Username or Password. Please try to sign in again or create a new account" I can't login via the web page either!!!! I have not changed anything on my account, so it gives the impression that my details have been wiped! Strangely, it appears that the Readycloud Android App is still recognising my login and allowing me access to my NAS. I am confused!Solved9KViews1like17Comments