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ReadyCLOUD Portal

913 Topics

ReadyNAS 102 - Purchased My Device Overseas and was Called a Liar by Support
Hope you can be of assistance. I reached out to Netgear sometime ago while overseas in the military. I purchased a ReadyNas and was told to contact you when I returned home. Long story short - I've been unable to get support to correctly link ReadyNas and ReadyCloud. When I provided the agent my proof of purchase and copy of the packaging they called me a liar and insisted that I purchased it in the states. As you can see from the package, this is not the case. Please help. Has anyone had thi issue? 1) Syncing issue 2) Being called a liar by support
APC123
Dec 09, 2018 Place ReadyNAS Cloud Storage
280KViews
3likes
19Comments
Chrome error NET::ERR_CERT_AUTHORITY_INVALID
I keep getting a privacy error NET::ERR_CERT_AUTHORITY_INVALID when I try to log into my RN104 Nas unit. I read the chrome certificate guide but can't for the life of me figure out how to export a certificate as there is no red x just a red ! triangle and a https with a red slash. if I open the chrome HTTPS utility I have no idea of which one I should select and or the time to do trial and error. I also tried the other options, disable AV, disabled chrome extentions with no luck. is there a generic certificate I can download edit and import? Netgear should really have a better way to get around this issue online if you need to use a browser to enter the admin page. J
Solved
JG5150
Feb 02, 2017 Place ReadyNAS Cloud Storage
140KViews
0likes
1Comment
User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check this. Which log file should I look to see from which IP was launched this operation? How to get data from lost home dir. You can send linux commands ... clipping from the readycloud.log … Mar 27 09:05:21 nas-soha rcbrokerd[2577]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister Mar 27 09:05:27 nas-soha rcbrokerd[12023]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister … system logs : image below (event is marked) One year it's working fine. Maybe the problem is that it has been previously created a local user with the same e-mail. Local user tino.sosteric exist until yesterday but is now gone with his home folder. Any help will be appreciated. Br, Tomi
Solved
tomiaurednik
Mar 29, 2017 Place ReadyNAS Cloud Storage
31KViews
1like
706Comments
ReadyCLOUD not connecting
I have a readycloud installed on an iMac runing MacOS 10.11.3. New install of ReadyCloud for MacOS v2 FM ver 6.4.2 I suddenly have a problem with connecting. The following situation applies: - I am signed in - The connecting pictogram keeps on turning - I have reset the readynas physically -> no succes - I CAN get into the NAS using RAIDar and through the Web interface. Everything is in order I cannot connect using ReadyCLOUD - I have tried connecting using iOS client v 1.5.6 same results - I can connect to the ReadyNAS externally through DMZ Please help Can someone please help me with this problem?
Solved
Daktari
Feb 17, 2016 Place ReadyNAS Cloud Storage
22KViews
0likes
16Comments
Delete My my.netgear.com Account
I'm trying to delete my my.netgear.com account. I've returned the 2 registered products and have no need for the account. Thanks!
tempus
Dec 04, 2017 Place ReadyNAS Cloud Storage
21KViews
1like
3Comments
ReadyNAS online (VPN Disconnected)
I have a remote NAS that was able to connect randomly using a windows 10 PC. I submitted a ticket and it was elevated to level 3 support. After a month of trying and getting random connections the support manager gave up and closed the case. For the last week I am unable to connect to the remote NAS using a windows 10 computer. I even tried to reinstall the readynas desktop application and it has multiple issues when installing. I have to press ignore multiple times in order to complete the installation. The NAS is working fine because I can connect to it without any problems if I use two different Mac computers using the desktop application. I can also connect using any IOS or Android device. This appears to be some kind of issue with the Windows Readycloud Desktop application version 1.15. I just thought I would try one more time to see if Netgear was willing to support their product.
Solved
McRob1
Jul 02, 2017 Place ReadyNAS Cloud Storage
20KViews
1like
21Comments
Delete My Netgear Account
Hi There, Is there a way to delete my My Netgear account? I saw this post https://community.netgear.com/t5/ReadyCLOUD/Delete-an-old-My-Netgear-account/m-p/1088073#M3309 and was hoping someone might be able to do the same for me, I can't find any other way to do it. Any help much appreciated :)
Solved
Retired_Member
Sep 11, 2016 Place ReadyNAS Cloud Storage
20KViews
0likes
24Comments
Can't download "public" files from ReadyCloud
Since 6.5.1 update, when my clients try to download files in my shared folders (via URL created by "Create Web Link" button), it will only upload somes bytes then says that the download is complete... All files downloaded are < 1KB... I did rollback to 6.5.0, now it works. So how to get it working with 6.5.1 ??
Solved
mrvincent
Jun 24, 2016 Place ReadyNAS Cloud Storage
18KViews
0likes
57Comments
ReadyCloud "Add User" button missing after 6.2.2 Firmware UpDt
I have been using my ReadyNas RN10401 Servers for several months. After the 6.2.2 Firmware update I am no longer able to add a user to my server. Currently I am the only user on the system. I can log into ready cloud and look at both of my servers but when I go to the manage page I am unable to add users to either server. Before the update I was able to add a user and had an additional user that I recently deleted. When attempting to add a new user after the update I no longer see the "Add User" Button. Web Browser: Firefox 35.01 Internet Explorer 11.096 ReadyNAS 104 FW: 6.2.2
PFH1987
Jan 29, 2015 Place ReadyNAS Cloud Storage
17KViews
0likes
1Comment
ReadyNAS online (VPN Disconnected)
Over the last two days I'm having issues accessing via my MacBook Air app but can still access via my iPhone app as well as logging in directly to the website. Any thoughts?
Solved
jetjr
Jul 08, 2018 Place ReadyNAS Cloud Storage
17KViews
0likes
17Comments