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orbi ios
17 TopicsArmor VPN is blocking mail
RBE771v2 orbi Apple systems I have tons of Armor questions but I'll stick to the most important for now. Why does the VPN block my mails on my laptop but does not on my phone. The laptop error says "the default port timed out". If I turn off the VPN then all the mail comes back. If there a manual or instructions somewhere that explains Netgear Armor. It has quite a bit of conflicting info in the apps. Example: in the orbi app security & support tab it says "Armor Active". I select the tab and Armor Plus opens. it tells me Armor is protecting ## devices in my network. Below that tells me your network is protected and just below that 0 devices with Armor app installed. That makes no sense!Solved94Views0likes8CommentsArmor cannot reflect to Orbi App
I have purchased the Armor plus service and assign to my Orbi. I can see my subscription in below page. https://my.netgear.com/contracts.aspx However my orbi iOS app cannot reflect the "security" tile and showing "Expired - Renew Armor Now" How to resolve it? iOS app version 2.51.0.37Solved383Views0likes4CommentsTransfer Armor plus to new router
Had Netgear Orbi for 5 years and paid Armour service. Recently bought new router to replace this, however you cannot transfer the Armor plus to the new router. Customer Support does not help and tells me we are escculating the request for days, the same thing they keep saying and they never will complete the request to tranfer the "paid" subscription. generally there is no support outsie of AI or someone telling you on the phone the samething. They do not assist and give you the run around. now i have paid for a service and a expensive router that i cannot use and obviously cannot get any support.901Views0likes7CommentsOrbi AX4200 Trying to Activate Armor getting "Failed to Subscribe"
I'm on the latest firmware and am using the most up to date version of the APP on my IPhone but it will not let me activate Armor. Tried doing it via the web portal but don't see the option. Have tried rebooting my phone and the router with no success. Any other ideas on how to activate it, note I've not used it before. ThanksSolved553Views0likes3CommentsSmart Parental Controls Help and Information FAQ
For users needing help and information regarding Smart Parental Controls: NETGEAR Smart Parental Controls Managing the family’s internet time has never been easier. WiFi with built-in Smart Parental Controls keeps your family connected and protected for complete peace of mind. https://www.netgear.com/home/services/smart-parental-controls/ What are the features of NETGEAR Smart Parental Controls and Smart Parental Controls Premium? https://kb.netgear.com/000062103/What-are-the-features-of-NETGEAR-Smart-Parental-Controls-and-Smart-Parental-Controls-Premium Which NG routers support Smart Parental Controls: https://kb.netgear.com/000064166/Which-products-support-NETGEAR-Smart-Parental-Controls? How do I set up and install NETGEAR Smart Parental Controls? https://kb.netgear.com/000062109/How-do-I-set-up-and-install-NETGEAR-Smart-Parental-Controls How do I start a subscription for NETGEAR Smart Parental Controls Premium? https://kb.netgear.com/000062167/How-do-I-start-a-subscription-for-NETGEAR-Smart-Parental-Controls-Premium Why can’t I see the NETGEAR Smart Parental Controls tile in the Orbi or Nighthawk app after upgrading to the latest firmware? https://kb.netgear.com/000062988/Why-can-t-I-see-the-NETGEAR-Smart-Parental-Controls-tile-in-the-Orbi-or-Nighthawk-app-after-upgrading-to-the-latest-firmware OpenDNS Notice: https://community.netgear.com/t5/Nighthawk-WiFi-Routers/NOTICE-Live-Parental-Control-Service-based-on-OpenDNS-will-no/m-p/2071958#M186847 If you cannot find the NETGEAR Smart Parental Control tile in the Orbi App, please make sure that the following conditions are met: 1. You are in a country where SPC is available. What countries is NETGEAR Smart Parental Controls available in? 2. Your NETGEAR single sign-on (SSO) account is registered to a country where SPC is available in your MyNETGEAR account profile settings. https://kb.netgear.com/000063796/What-countries-is-NETGEAR-Smart-Parental-Controls-available-in?language=en_US 3. The NETGEAR SSO account that you use to log in to the Orbi app is the same account that your router is registered to. 4. Your router isn’t in AP (access point) mode. How do I cancel my NETGEAR Smart Parental Controls subscription? https://kb.netgear.com/000064285/How-do-I-cancel-my-NETGEAR-Smart-Parental-Controls-subscription Help with Subscription Services: https://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service To get a hold of support for subscriptions services like Armor/Circle/Smart Parental Controls, click on "MyNetgear" in a web browser: https://www.netgear.com/support/# To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top. Register an account (or login) and then the device. From there you can start the support process. Click on: My Support---->Contact Support---->Get help with my subscription service For additional help and information regarding Smart Parental Controls, please contact NetGear support: https://my.netgear.com/support/contact.aspx Thank you.I can't find the parental Controls option in the Orbi app
Hi, I'm having the same issue with my RBR350 - Orbi AX1800 WiFi 6 Dual-band Mesh Router. I can't find the parental Controls option in the Orbi app or on the router admin via web. I bought this system from Officeworks. The Netgear website says all Orbi Mesh systems can use Parental Controls, however when I follow this guide (and the advice above) about logging in to the router to set up Parental Controls, I don't get that option. I've looked through every option on the admin dashboard and can't see it. https://kb.netgear.com/000062109/How-do-I-set-up-and-install-NETGEAR-Smart-Parental-Controls Parental Controls is not appearing under Advanced > Security.1.2KViews1like10CommentsNot receiving code for my circle after move new phone
I have a new phone and I’m trying to set up my Circle application. I am trying to get a new code sent to me but the SMS message never arrives. I have no clue where it’s being sent. How can I get this code so I can finish the set up? Old phone has gone.675Views0likes8CommentsCannot connect to Robot Vacuum after Armor Plus subscription
Hello, Yesterday I have subscribed to Armor Plus for my Orbi WiFi Mesh RBR760. I am now unable to manage / start any of my home robot vacuum cleaners. When I want to see the maps I get an error "data acquisition failed". If I disable Netgear Armor it doesn't fix the problem. I need to uninstall the app from my devices (iphone and ipad) to be able to manage the robot vacuums again. Any idea what's going on? Many thanks for your help.Solved343Views0likes7Comments