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12 TopicsSmart Parental Controls Help and Information FAQ
For users needing help and information regarding Smart Parental Controls: NETGEAR Smart Parental Controls Managing the family’s internet time has never been easier. WiFi with built-in Smart Parental Controls keeps your family connected and protected for complete peace of mind. https://www.netgear.com/home/services/smart-parental-controls/ What are the features of NETGEAR Smart Parental Controls and Smart Parental Controls Premium? https://kb.netgear.com/000062103/What-are-the-features-of-NETGEAR-Smart-Parental-Controls-and-Smart-Parental-Controls-Premium Which NG routers support Smart Parental Controls: https://kb.netgear.com/000064166/Which-products-support-NETGEAR-Smart-Parental-Controls? How do I set up and install NETGEAR Smart Parental Controls? https://kb.netgear.com/000062109/How-do-I-set-up-and-install-NETGEAR-Smart-Parental-Controls How do I start a subscription for NETGEAR Smart Parental Controls Premium? https://kb.netgear.com/000062167/How-do-I-start-a-subscription-for-NETGEAR-Smart-Parental-Controls-Premium Why can’t I see the NETGEAR Smart Parental Controls tile in the Orbi or Nighthawk app after upgrading to the latest firmware? https://kb.netgear.com/000062988/Why-can-t-I-see-the-NETGEAR-Smart-Parental-Controls-tile-in-the-Orbi-or-Nighthawk-app-after-upgrading-to-the-latest-firmware OpenDNS Notice: https://community.netgear.com/t5/Nighthawk-WiFi-Routers/NOTICE-Live-Parental-Control-Service-based-on-OpenDNS-will-no/m-p/2071958#M186847 If you cannot find the NETGEAR Smart Parental Control tile in the Orbi App, please make sure that the following conditions are met: 1. You are in a country where SPC is available. What countries is NETGEAR Smart Parental Controls available in? 2. Your NETGEAR single sign-on (SSO) account is registered to a country where SPC is available in your MyNETGEAR account profile settings. https://kb.netgear.com/000063796/What-countries-is-NETGEAR-Smart-Parental-Controls-available-in?language=en_US 3. The NETGEAR SSO account that you use to log in to the Orbi app is the same account that your router is registered to. 4. Your router isn’t in AP (access point) mode. How do I cancel my NETGEAR Smart Parental Controls subscription? https://kb.netgear.com/000064285/How-do-I-cancel-my-NETGEAR-Smart-Parental-Controls-subscription Help with Subscription Services: https://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service To get a hold of support for subscriptions services like Armor/Circle/Smart Parental Controls, click on "MyNetgear" in a web browser: https://www.netgear.com/support/# To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top. Register an account (or login) and then the device. From there you can start the support process. Click on: My Support---->Contact Support---->Get help with my subscription service For additional help and information regarding Smart Parental Controls, please contact NetGear support: https://my.netgear.com/support/contact.aspx Thank you.I can't find the parental Controls option in the Orbi app
Hi, I'm having the same issue with my RBR350 - Orbi AX1800 WiFi 6 Dual-band Mesh Router. I can't find the parental Controls option in the Orbi app or on the router admin via web. I bought this system from Officeworks. The Netgear website says all Orbi Mesh systems can use Parental Controls, however when I follow this guide (and the advice above) about logging in to the router to set up Parental Controls, I don't get that option. I've looked through every option on the admin dashboard and can't see it. https://kb.netgear.com/000062109/How-do-I-set-up-and-install-NETGEAR-Smart-Parental-Controls Parental Controls is not appearing under Advanced > Security.Not receiving code for my circle after move new phone
I have a new phone and I’m trying to set up my Circle application. I am trying to get a new code sent to me but the SMS message never arrives. I have no clue where it’s being sent. How can I get this code so I can finish the set up? Old phone has gone.98Views0likes8CommentsCannot connect to Robot Vacuum after Armor Plus subscription
Hello, Yesterday I have subscribed to Armor Plus for my Orbi WiFi Mesh RBR760. I am now unable to manage / start any of my home robot vacuum cleaners. When I want to see the maps I get an error "data acquisition failed". If I disable Netgear Armor it doesn't fix the problem. I need to uninstall the app from my devices (iphone and ipad) to be able to manage the robot vacuums again. Any idea what's going on? Many thanks for your help.Solved70Views0likes7CommentsArmor blocking my IP cameras
I use amcrest cameras to monitor my home and use the orion app at work to watch over everything while I am gone. I use the routers IP and assign each IP camera a port for access. Armor is blocking all my cameras as of today. I went through the app to unblock the cameras but I can't seem to get the cameras back online with the orion app. If I disable Armor, they all come online. Is there a way to just remove all the blocks and start over? There are so many entries from attacks over the past month, I can't find which blocks to release. My cameras are named. Example, frontdoor. If I release all block related to frontdoor, it's still not viewable unless I totally disable Armor. This software is lacking some controls and is frustrating to use. I ready that to clear all blocks you need to factory reset your router. There's too much customization in my router to do that. any solutions? because I feel like I've looked at all the entries in armor over the last 30 days and can't seem to find the actual block. And I have a bout 6-8 cameras offline because of this software.89Views0likes3CommentsArmor Help and Information FAQ
For users needing help and information regarding Armor: NETGEAR Armor Protect Your Family and Your Home Network from Cybersecurity Threats https://www.netgear.com/home/services/armor/ https://armor.netgear.com/ What are the features of NETGEAR Armor? https://kb.netgear.com/000059435/What-features-does-NETGEAR-Armor-offer How do I start a subscription for NETGEAR Armor: https://kb.netgear.com/000059444/What-is-the-available-subscription-plan-with-NETGEAR-Armor Prerequisites and What Products support Armor? https://kb.netgear.com/000059437/What-are-the-prerequisites-to-use-NETGEAR-Armor https://kb.netgear.com/000061281/Which-products-support-NETGEAR-Armor How to Use and Activate Armor: https://kb.netgear.com/000059442/How-do-I-activate-NETGEAR-Armor-using-the-Nighthawk-app https://kb.netgear.com/000060582/How-do-I-activate-NETGEAR-Armor-on-my-Orbi-router https://kb.netgear.com/000060247/How-do-I-activate-my-NETGEAR-Armor-subscription-using-an-activation-code Armor Subscription Update Information: My payment method needs to change, how does one update their payment method for auto-renewal of my armor subscription? Enter or update details by browsing on the to this link: https://accounts.netgear.com/account Then you can edit your card payment details. Help with your subscription service? https://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service How do I unblock URLs in NETGEAR Armor? https://kb.netgear.com/000061715/How-do-I-unblock-URLs-in-NETGEAR-Armor Armor Support Information and Help: https://kb.netgear.com/000061809/I-get-an-error-when-I-try-to-activate-NETGEAR-Armor-what-do-I-do https://kb.netgear.com/000062125/Why-didn-t-I-receive-an-activation-code-after-purchasing-NETGEAR-Armor-from-the-NETGEAR-Store https://kb.netgear.com/000059445/How-do-I-subscribe-to-NETGEAR-Armor-after-my-free-trial-expires https://kb.netgear.com/000059447/Can-I-add-more-than-one-router-to-my-NETGEAR-Armor-subscription https://kb.netgear.com/000059446/How-do-I-cancel-my-NETGEAR-Armor-subscription For additional help and information regarding Armor, please contact NetGear support: https://my.netgear.com/support/contact.aspx To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top. Register an account (or login) and then the device. From there you can start the support process. Click on: My Support---->Contact Support---->Get help with my subscription service Thank you.13KViews2likes2CommentsOrbi Adult Content Filter not Workin
The orbi (RBE770) parental controls are not blocking adult websites. I've verified that there is no VPN enabled and tried from both iphone and laptop. additionally, VPN tomy work network no longer works and I occasionally can't get an https connection to some sites, such as nytimes.com I'm wondering if my router was hacked. Any thoughts? Bill