NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
RS500 takes forever to connect remotely with devices on my home network
I have tried resetting my router. I've fiddled with the settings. When I'm home on wifi, I can access everything quickly. If I'm somewhere else, it takes so long that most of the time, I don't care anymore or I miss whatever is going on, like someone at my door. I've looked at remote settings and while I've made some improvements, it's not working well. I'm on fiber optic and get good speeds when I test, but not when I try and access anything.Cannot Turn off Smart Connect!
Honestly, about ready to just be done with this RS500 router. Today, it decided to turn on Smart Connect all by itself....we suddenly could not find our network SSIDs. Logged in, found that Smart Connect was suddenly on, so all under one SSID. Which we do NOT want. To make matters worse, we cannot uncheck it! I have messed with it for the past 2 hours trying everything and it will not let me uncheck the box. Anyone ever have this happen before, and how do I fix it? Am I stuck with having to do a full factory reset and have to redo ALL of my settings all over again? This has been the worst router I have ever had. If anyone can help, please do because I am completely stuck. Tried the app, tried incognito windows, tried 3 different browsers, cleared page caches, you name it. I cannot uncheck the box. 1.2.7.2, no updates available. This is just crazy with this thing.Two Issues...Need Help Please!
Hi, I have been losing my mind with this two ongoing issues with my RS500....if people can help with either, much appreciated. My Echo Show 5 3rd Gen (Newest version) keeps freezing every day, usually in the same hour of 3pm. In fact, the past two days, it froze at 3:01pm each day. Amazon has been no help, just telling me to do a factory reset. I have told them that I have done so multiple times, have tried changing clock faces, unplugged, etc. They did say it could be connected to an issue with my router, but not WHAT exactly. Since it is the same hour, I thought maybe a lease issue, DHCP, etc. I also tried turning off IPV6, but same issue. Yesterday, I tried assigning it an IP address, hoping that would stop it from dropping, freezing...but nope, froze again today right at 3:01pm. I am at a complete loss and I know there are a million settings in the router but I do not know what else to try. I have also turned off the Protection engine, toggling that both ways, same for QoS. Can anyone suggest anything else? Oh, and I have tried having it on 2.4 and 5ghz. No change. Not sure if related, but lately my RDP connection has been horrible. I rdp into a laptop in another part of the house. The laptop is connected on wifi to an extender device, has always been fine until the past couple of weeks. Now it is slow to connect to the machine, and then keeps dropping. The wifi connection for the laptop is strong and the speedtests come back at about 200mbps. I have 1.5gbps into the house...my desktop tests at that all day, no problem, and the wifi on my phones on AX comes back at around 1gb speeds. But the RDP still is a mess. I have tried tuning down the color to 16bit, turned off most options, tried setting at 56k modem, etc. No change. I know I said two issues, but noting this in case related....my phone on wifi keeps having things like Twitter, Reddit stop updating. Like, if I click on a notification, it says cannot load. I toggle wifi and it all works again. I have set my DNS to various options like 1.1.1.1, 9.9.9.9, quad8, etc. As noted, tried turning off IPV6. Set to auto for most things, I have Xfinity and it supports DHCP, IPV6, etc. Not sure if everything is symptomatic of one issue. Hoping experts here can tell me something I have missed. Also posting in the Reddit community. Thanks
