I just reasontly lost the ability to stream Disney+ through my Orbi router. All other streaming services (Netflix, AmazonPrime Video, etc.) all work. If I switch off the Orbi router to my regular cable modem router it works. I tried deleting Circle thinking that might be blocking it, but that didn't work either. Has anybody else seen this issue and is there a solution?

Freeway wrote:Just want to add my voice. I am using latest firmware 2.5.2.4 for RBR50 and both satelites (RBR50S). And, I cannot get my firestick TVs nor android telephones to connect to disney plus thru the wireless portion of ORBI either. I CAN connect to disney plus using the wired network on my computer when it is plugged into the back of the orbi. And, I can connect to disney plus when using mobile data (off the orbi wireless network). I have no parental controls enabled on the ORBI wireless network. Netflix, Hulu, etc. all work fine. Disney plus and a few other select apps simply will not run through the ORBI wireless network for me. So, please continue to share whatever solutions you may have. Spectrum Cable Internet. CM500 cable modem. Orbi Mesh WiFi. DLink 18 port switch (unmanaged). It is not the fault of the Orbi system. I have the same system and Disney+ plays fine as well as firesticks, android telephones, smart devices and many different types of devices.It is faulty configuration on the devices, something in the Orbi mix, or the user may be using 3rd party DNS servers, other then their ISP provided ones. There is usually no problem with 3rd party DNS servers, but some can cause erratic behaviour. So it's alway better to use your ISP provided DNS servers and let the Orbi get them automatically when installing.You could try this. Reset and remove WIFI connections on the devices that will not work correctly on an Orbi system.Do you have any of your satellites or Router going through the Dlink switch? sometimes switches can cause strange behaviour as well.

OK...here's the deal, we can close this. And I would like to thank for you for help.I have dug all over the Interwebz and it seems that Disney blocked a lot of IP Addresses over the last year. I chatted with them online and they were able to unblock the IP.It was NOT the Orbi!!!Again, thanks for all your help.

Oops. the OP will have to mark the Solution button. Hopefully they will come back and confirm it. Dortmonster

Dortmonster wrote:I just reasontly lost the ability to stream Disney+ through my Orbi router. All other streaming services (Netflix, AmazonPrime Video, etc.) all work. If I switch off the Orbi router to my regular cable modem router it works. I tried deleting Circle thinking that might be blocking it, but that didn't work either. Has anybody else seen this issue and is there a solution?Have you changed any settings, modified your network, updated your virus protection etc, in any way? What are the actual symptoms of Disney Plus?

As a followup, I just installed Disney+ on the rest of my home TVs, ands streaming devices. With a standard Orbi setup, with no modifications, except some UPNP camera settings, Disney+ plays perfect on all devices, even one that I had to side load the app on.

Disney+ Won't Stream Through Orbi Router

51 Replies

Replies have been turned off for this discussion

Mstrbig
Master
Aug 14, 2020
Dortmonster wrote:
I just reasontly lost the ability to stream Disney+ through my Orbi router. All other streaming services (Netflix, AmazonPrime Video, etc.) all work. If I switch off the Orbi router to my regular cable modem router it works. I tried deleting Circle thinking that might be blocking it, but that didn't work either. Has anybody else seen this issue and is there a solution?
Have you changed any settings, modified your network, updated your virus protection etc, in any way? What are the actual symptoms of Disney Plus?
- Mstrbig
  Master
  Aug 14, 2020
  As a followup, I just installed Disney+ on the rest of my home TVs, ands streaming devices. With a standard Orbi setup, with no modifications, except some UPNP camera settings, Disney+ plays perfect on all devices, even one that I had to side load the app on.
- Dortmonster
  Initiate
  Aug 16, 2020
  I have not modified any of the system settings prior to this occuring and there hasn't been any virus updates to my knowledge installed.
  
  The error i am getting when trying to stream on Disney+ is an "Opps something went wrong" error when i try to play a movie. I am able to get into Disney+ and navigate around to all the menus and make selections to play movies, but it just won't play the video.
  - Mstrbig
    Master
    Aug 16, 2020
    Unless you are blocking something, Orbi acts like any other router, mesh system and would not, by itself cause this issue.
    What device are you using for Disney+? It could be the device. Try resetting the device. Also, I have an android box that I downloaded Disney+ app. It won'y play movies. Support told me their app is not compatible with the version of andriod I have and I would need to update. Unfortunately there is no update. I'm menbtioning this as this could be your problem as well.
Vkrish
Aspirant
Aug 23, 2020
I am having the same issue ie Disney+ not working on orbi.
- Mstrbig
  Master
  Aug 23, 2020
  Vkrish wrote:
  I am having the same issue ie Disney+ not working on orbi.
  I can confirm Disney+ plays through an Orbi device. Not sure why yours doesn't. What device are you using for Disney+? My Disney+ is streaming through 3 Samsung TVs, 1 Vizio TV and Amazon Firestick with no issues. I earlier mention it would not work on my Android box, but it now does as well. All my devices are wireless through an Orbi RBK53 system.
  - Freeway
    Aspirant
    Sep 12, 2020
    Just want to add my voice. I am using latest firmware 2.5.2.4 for RBR50 and both satelites (RBR50S). And, I cannot get my firestick TVs nor android telephones to connect to disney plus thru the wireless portion of ORBI either. I CAN connect to disney plus using the wired network on my computer when it is plugged into the back of the orbi. And, I can connect to disney plus when using mobile data (off the orbi wireless network). I have no parental controls enabled on the ORBI wireless network. Netflix, Hulu, etc. all work fine. Disney plus and a few other select apps simply will not run through the ORBI wireless network for me. So, please continue to share whatever solutions you may have.
    
    Spectrum Cable Internet. CM500 cable modem. Orbi Mesh WiFi. DLink 18 port switch (unmanaged).
billasch
Guide
Dec 20, 2020
I am having the same problem, I found this thread where NetGear support changed settings and got it to work, but I am completely screwed right now.

Does anyone know how I can fix my Orbi to allow me to see DisneyPlus? I would hate to have to buy an ENTIRELY new mesh network to solve this...or to pay for a VPN service. sigh*

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Disney-not-working-with-Orbi-Router/m-p/1898291/highlight/true
- FURRYe38
  Guru - Experienced User
  Dec 20, 2020
  What Firmware version is currently loaded?
  What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
  billasch wrote:
  I am having the same problem, I found this thread where NetGear support changed settings and got it to work, but I am completely screwed right now.
  
  Does anyone know how I can fix my Orbi to allow me to see DisneyPlus? I would hate to have to buy an ENTIRELY new mesh network to solve this...or to pay for a VPN service. sigh*
  
  https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Disney-not-working-with-Orbi-Router/m-p/1898291/highlight/true
  - billasch
    Guide
    Dec 20, 2020
    FURRYe38 wrote:
    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    billasch wrote:
    I am having the same problem, I found this thread where NetGear support changed settings and got it to work, but I am completely screwed right now.
    
    Does anyone know how I can fix my Orbi to allow me to see DisneyPlus? I would hate to have to buy an ENTIRELY new mesh network to solve this...or to pay for a VPN service. sigh*
    
    https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Disney-not-working-with-Orbi-Router/m-p/1898291/highlight/true
    
    Firmware: v2.5.2.4
    MFR and Model of ISP modem: Xfinity - Technicolor CGM4331COM
sandthipe
Aspirant
Jun 27, 2021
I was having the same issue with a Netgear Nighthawk MR60 Mesh router. I was able to resolve the problem by using Cloudflare's DNS for IPv4 and IPv6. This will probably work with other custom DNS providers like Google or OpenDNS. Cloudflare DNS info: https://1.1.1.1/dns/

IPv4
Setup -> Internet Setup
scroll to DNS section and select "Use these DNS Servers"
1.1.1.1 for primary
1.0.0.1 for secondary
Apply changes, wait for reboot
IPv6
Advanced Setup -> IPv6
scroll to DNS section and select "Use these DNS Servers" (depending on your IPv6 "Internet Connection Type" you may not have this option)
2606:4700:4700:0000:0000:0000:0000:1111 for primary
2606:4700:4700:0000:0000:0000:0000:1001 for secondary
Apply changes, wait for reboot
I'm not sure why this works, but my guess is that it has something to do with the way certain ISPs use a deprecated method for "converting" IPv4 traffic to IPv6.

Forum Discussion

Disney+ Won't Stream Through Orbi Router