Hi I recently purchased an Orbi router + satellite - the RBK 50 - 100INS Home Wi fi System. Setup and installation was a breeze - probably the only thing enjoyable of the product! We are experiencing network drops on all our devices - Windows laptops, iOs iphone and ipads, Smart TVs, etc. The network will work fine for 10 minutes or so and immediately drop ! This issue has persisted for the past 7 days. I have tried factory reset and the issue still lingers. Both the router and the satellite are in the latest firmware. Please provide a solution to my problem. I googled this issue and was appalled to see that so many people have the same issue as well. Hope Netgear is working with a permanent solution. We do not have any devices connected via ethernet cable - all devices are connected using Wi fi only. Please help!

Thanks, will try it out. But yes at the time of posting, both the router and the satellite were in the same firmware version - the latest - 2.1.4.10 Will try a factory reset now and give you an update! Hope this works, my patience is wearing out!

I am having same problems with connection dropping. Before the v214.10 was released, I set my 2.4 bandwidth to channel 1, and 5.0 bandwidth to channel 48. That worked! Then after v2.1.4.10 was realeased I did a factory reset but it also reset my channels back to AUTO for both bandwidths. I thought it should be ok now with new firmware. But not. Now I’m experiencing same problems with dropped connections. I will change it back to channel 1 and 48 later today. Hope that will work. Will update later.

You will have to try each channel out to see which is more stable. Channel 1, 6, and 11 are non overlapping channels. Depending on the interference in your area, certain channels will be more reliable. I would set it and monitor for 24 hours to see.

Also, power cycle both the modem and router to complete the process.

There are many factors. I believe the firmware has the highest variable. Then there are setting that you could enable/disable as well as channels interferences. As customers we just want it to work reliably. Now everyone has a high level of networking aptitude. Network should work on making orbi login dummy proof. No offense to anyone but most people have basic networking IQ.

Frequent network drop on Orbi RBK50

17 Replies

tucsontico
Virtuoso
May 18, 2018
First and most important thing is to be certain you are running the most recent firmware on both the router and the satellite. Also, after a firmware update, do a factory reset of both the router and satellite and reconfigure your system manually–DO NOT USE ANY BACKUP CONFIG FILES TO RECONFIGURE YOUR SYSTEM. Due to Netgear's sometimes massive changes inside the firmware update, using "old" config files to reconfigure your system can cause unexpected results. This procedure is a PITA but seems to work for some people.
- surajdev
  Guide
  May 18, 2018
  Thanks, will try it out. But yes at the time of posting, both the router and the satellite were in the same firmware version - the latest - 2.1.4.10
  
  Will try a factory reset now and give you an update!
  
  Hope this works, my patience is wearing out!
FURRYe38
Guru - Experienced User
May 18, 2018
What channels are you using?

Any wifi neighbors near by? if so, how many?

What is the distance between the router and satellite(s)?

surajdev wrote:

Hi

I recently purchased an Orbi router + satellite - the RBK 50 - 100INS Home Wi fi System.

Setup and installation was a breeze - probably the only thing enjoyable of the product!

We are experiencing network drops on all our devices - Windows laptops, iOs iphone and ipads, Smart TVs, etc. The network will work fine for 10 minutes or so and immediately drop ! This issue has persisted for the past 7 days. I have tried factory reset and the issue still lingers.

Both the router and the satellite are in the latest firmware.

Please provide a solution to my problem. I googled this issue and was appalled to see that so many people have the same issue as well. Hope Netgear is working with a permanent solution.

We do not have any devices connected via ethernet cable - all devices are connected using Wi fi only.

Please help!
- surajdev
  Guide
  May 18, 2018
  I am using both channels - 2.4 and 5Ghz. There are some Wifi neighbours around - 3 to 4 on the road that I live in, but that shouldnt be a problem, as my previous setup worked smoothly. The distance between my router to my satellite is approximately 25 - 30 feet
FURRYe38
Guru - Experienced User
May 18, 2018
What channels are you using? Auto or 1, 6 or 11 on 2.4Ghz and ## on 5Ghz? Try 48.

2.4Ghz and 5Ghz are frequencies, not channels.

Let us know how it goes after the factory reset and set up from scratch.
- surajdev
  Guide
  May 18, 2018
  Oops sorry! so i should chose which channel on 2.4Ghz? Auto or 1,6,11?
  - PaulK617
    Star
    May 18, 2018
    You will have to try each channel out to see which is more stable. Channel 1, 6, and 11 are non overlapping channels. Depending on the interference in your area, certain channels will be more reliable. I would set it and monitor for 24 hours to see.
- PaulK617
  Star
  May 18, 2018
  I am having same problems with connection dropping. Before the v214.10 was released, I set my 2.4 bandwidth to channel 1, and 5.0 bandwidth to channel 48. That worked! Then after v2.1.4.10 was realeased I did a factory reset but it also reset my channels back to AUTO for both bandwidths. I thought it should be ok now with new firmware. But not. Now I’m experiencing same problems with dropped connections. I will change it back to channel 1 and 48 later today. Hope that will work. Will update later.
  - surajdev
    Guide
    May 18, 2018
    at the moment i switched to channel 11 on 2.4Ghz and channel 48 on 5Ghz. All working fine, since half an hour. Will update in 24 hours!

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Frequent network drop on Orbi RBK50