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Forum Discussion
I'VE JUST ABOUT HAD IT....
I've had the RBK40 for about 10 days and have yet to go 24 hours without problems. Constant disconnects. I've reset to factory default 3 times. I've updated to the newest firmware. Power cycled. I have to turn the router off, then on, almost hourly. Orbilogin on my PC shows the satellite, but always in "config sys" for backhaul (except for about the first hour after a factory reset, when it is normal). The orbi app on my ipad won't recognize the orbi system most of the time. Ipad constantly disconnects. DirecTV receiver constantly disconnects. None of these ever reconnect on their own. I always have to power the router off/on. I've done multiple syncs of the satellite and router. Always get a blue color, but an hour or so later...something disconnects.
I have followed all the suggestions for fixing. Nothing works. As I've said....10 days, constant disconnects, tried everything.
Tonight I am going to do my 4th factory reset. I will give it a new network name and move the satellite closer (it is about 30 feet from the router right now, and downstairs). If this doesn't work, this piece of junk is going back to Amazon and I'll get the google system instead. This is absolutely ridiculous.
33 Replies
What type of environment is your system in, i.e., are you in an apartment building or a densely packed area with other WiFi signals competing with yours? Have you tried switching channels on both frequencies? I live in a semi-rural area with the closest neighbor 50 yards away. Even then when I did a WiFi signal search I discovered over 6 WiFi signals strong enough to possibly interfere. I simply found the least used channels and set my Orbi to those. Try channel 1 for 2.4 gHz and 48 for 5 gHz.
Moving the satellite is a good idea. I found that merely moving mine 6 feet closer solved a bunch of dropout issues. Good Luck!
I will give that a try. I live in a residential neighborhood. There are probably about 4-5 other wifi signals.
I already tried changing the 2.4 to channel 11, but that made things worse. Maybe 1 and 48 will work.
This is the last time I'm messing with it, though. I cannot have a system that won't stay connected, and should not have to jump thru so many hoops to make this thing work.
However I will say...when it DOES work, it is fantastic.
I had the same issue when I started using my RBK40. I first shut down the satellite and then saw that the connection was OK from the router.
I then restarted the satellite and still the disconnects were observed (while watching a movie on the apple TV I saw the link being broken).
I was at that time running Firmware Version 2.0.0.56.
I just upgraded to Firmware Version 2.1.2.18 one week ago and so far so stable.
Same firmware with me. Neither version is stable, although with 2.1.2.18 the PC itself doesn't disconnect as often ("only" about 1-2 times per evening).
Has a factory reset been performed after the FW update then setup from scratch?
You can try this updated FW and see:
http://www.netgear.com/support/product/orbi.aspx#download
You need to factory reset the router and satellites after upgrading FW to this version.
Set manual channel 1, 6 or 11 on 2.4Ghz and any unused channels on 5Ghz.
I would disable MIMO, Daisy chain, and Fast Roaming.
Placement of satellite from router should be 30-40 feet minium from router to start.
I have a 40 series unit and use the v2.1.3.x FW and its working well.
What is the SqFt of your home. I have 1 router and 1 satellite in my 5000sqft home. 40ft disatance between them. Great coverage, range and performances.
rdawsoniii wrote:I've had the RBK40 for about 10 days and have yet to go 24 hours without problems. Constant disconnects. I've reset to factory default 3 times. I've updated to the newest firmware. Power cycled. I have to turn the router off, then on, almost hourly. Orbilogin on my PC shows the satellite, but always in "config sys" for backhaul (except for about the first hour after a factory reset, when it is normal). The orbi app on my ipad won't recognize the orbi system most of the time. Ipad constantly disconnects. DirecTV receiver constantly disconnects. None of these ever reconnect on their own. I always have to power the router off/on. I've done multiple syncs of the satellite and router. Always get a blue color, but an hour or so later...something disconnects.
I have followed all the suggestions for fixing. Nothing works. As I've said....10 days, constant disconnects, tried everything.
Tonight I am going to do my 4th factory reset. I will give it a new network name and move the satellite closer (it is about 30 feet from the router right now, and downstairs). If this doesn't work, this piece of junk is going back to Amazon and I'll get the google system instead. This is absolutely ridiculous.
Yes, I've set up from scratch (3 times!) since the FW update. Satellite is between 30-40 feet. Noted items disabled.
Square footage is around 1300.
I did change the 2.4 channel to 11 once, but it made things even worse. I am going to try channel 1. Not sure how to know which 5g channel is "unused". Another poster suggested ch48. Will try tonight.
I really hope this works, because, when it works, the Orbi is great. I just can't be mucking with this multiple times a day.
With a 1300sq ft home, you might not need a satallite. The router alone can cover this kind of size home if placed centerally.
Also disable Daisy Chain, MIMO and Fast Roaming to test.
AP mode suggestion:
https://community.netgear.com/t5/Orbi/Issue-with-2-1-3-4-in-AP-mode/m-p/1546189
rdawsoniii wrote:Yes, I've set up from scratch (3 times!) since the FW update. Satellite is between 30-40 feet. Noted items disabled.
Square footage is around 1300.
I did change the 2.4 channel to 11 once, but it made things even worse. I am going to try channel 1. Not sure how to know which 5g channel is "unused". Another poster suggested ch48. Will try tonight.
I really hope this works, because, when it works, the Orbi is great. I just can't be mucking with this multiple times a day.
ISP>Modem>OrbiRouter AP mode><devices?
FURRYe38 wrote:ISP>Modem>OrbiRouter AP mode><devices?
i thought they said they are NOT using the AP mode....and something about turning off the wifi at the modem/router...??
ISP>Modem (wireless mode turned off)>Orbi (in regular "router" mode, not AP as I mistakenly indicated earlier)>Devices
This is how I've always set things up. I made no changes from my prior set up.
Is there a router built into the ISP modem or is the modem just a modem?
rdawsoniii wrote:ISP>Modem (wireless mode turned off)>Orbi (in regular "router" mode, not AP as I mistakenly indicated earlier)>Devices
This is how I've always set things up. I made no changes from my prior set up.
rdawsoniii wrote:I've had the RBK40 for about 10 days and have yet to go 24 hours without problems. Constant disconnects. I've reset to factory default 3 times. I've updated to the newest firmware. Power cycled. I have to turn the router off, then on, almost hourly. Orbilogin on my PC shows the satellite, but always in "config sys" for backhaul (except for about the first hour after a factory reset, when it is normal). The orbi app on my ipad won't recognize the orbi system most of the time. Ipad constantly disconnects. DirecTV receiver constantly disconnects. None of these ever reconnect on their own. I always have to power the router off/on. I've done multiple syncs of the satellite and router. Always get a blue color, but an hour or so later...something disconnects.
I have followed all the suggestions for fixing. Nothing works. As I've said....10 days, constant disconnects, tried everything.
Tonight I am going to do my 4th factory reset. I will give it a new network name and move the satellite closer (it is about 30 feet from the router right now, and downstairs). If this doesn't work, this piece of junk is going back to Amazon and I'll get the google system instead. This is absolutely ridiculous.
return it before your stuck with it - there is something really wrong with this product that they cant fix
