Loosing internet connection with the Orbi

---

dlinglis wrote:

I am getting really frustrated with the Orbi system!

Multiple times a day we loose communication.  This is happening on the laptops (PC) as well as our iPhones.  We cannot get the internet to load but the computer or phone will show a wifi connection.  If we turn off the wifi and back on again on the device to reconnect it all works again for a while.

 

This was NOT a cheap system and we spent the extra money to have a strong, reliable signal.  Our old router never had this problem but we had too many dead/weak spots in the house so we upgraded to a whole house system

 

What is going on and how do we resolve this?

---

I had somewhat the same issue running in AP mode. I ended up changing the ethernet cable and my issue went away.

I am using the new ethernet cable that came with the Ordi.  Guess I will try a new one!  Fingers crossed that this fixes it!

If the Wifi is still connected by the issue is you can't get to the Internet it could be a DNS issue meaning the website lookup is not working

What is your configuration under Basic -> Internet -> Domain Name Server (DNS)? 

Did you chose get from ISP or did you put in your own DNS servers?

Also if you just put in your Orbi system it's always a good idea to shutdown every single device in your home that is using the Internet for like 5 min including the router and then starting with the modem followed by the router slowly start every back up. DNS caches sometimes keep information stored.

If you got any problem in your network the first step I'd do is to reset the whole network. The way to do this is to power everything that is using your network either wireless or wired down and leave it for like 5 min. Then you start with powering up your modem, router, AP points and then the rest of the equipment in your house. This will ensure that any residual routes, configs or settings a device might remeber are cleared and they get all new settings. If you got iPad/iPhone put them in Airplane mode should do the job and then bring them back online to grabe new Wifi settings.

After 3 months of struggling with daily power resets, exchanging my router twice for 2 new Orbi Routers, and testing multiple beta firmwares I think I have finally solved the internet dropping problems (with no help from the level 2 netgear "experts").

I was about to give up on the router when I noticed looking through the log reports that the time/date was wrong on my router. It seems silly, but after correcting the date/time on the router (which I never set in the first place) my internet has been rock solid! I have gone 3 days without having to power cycle my router (a big improvement over power cycling multiple times per day.  It is too soon to say it is a fix but it is worth a try if you are still having problems with yours.

Here is how to fix:

1) go to orbilogin.net

2) punch in your username (typically "admin") and the password (it will be "password" if you have not changed it)

3) Click the Advanced Tab

4) Click Administration

5) Click Logs (Check at the top to make sure the current time that is listed is correct.. for me it was incorrect initially and needed to be fixed)

If you need to change the time go to:

1) Click on "security" under the advanced tab

2) go to "schedule"

3) at the bottom use the drop down menu to select the correct time zone (note you may have to check the box that says adjust for daylight savings time) 

4) verify the correct time is listed then click the apply button

I hope this will help with the problem.  Like I said to early to say it is a fix but it has worked for me thus far.  I wish the netgear technical support could have been more helpful.  I have tried every solution under the sun the last 3 months but this seems like a relatively simple thing that has fixed the problem for me (thus far). 

Hi

I am having an issue with opening browsers when connected to my Orbi. This problem only happens on one PC running Windows 10. The PC shows as connected to the Orbi and the Internet as it is sending and receving packages of data but I cannot open any browser. The error message states that there is a DNS problem. I can connect to the internet on mobile devices and my smart TVs

If I change my connection back to the ISP connection I can immediately connect and the browsers will load

Please help!

You can check ethernet cable with a tester, or you can use diagnostics from lan adapter.

Sounds like this docking station needs to be looked at.

Set up an ip address reservation under Advanced/Setup/LAN Setup/ADD

You can set any IP address or use one that the router has an IP address for.

Give a name for this device.