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Orbi drops wifi for iPad Pro, iPhone 7 and Macbook Pro intermittently
Running 1.4.0.34 on both main Orbi and sattelite (main and sattelite are on different floors with wall between, perhaps 20-25 feet distance straight line).
I generally have "5 bars" of Wifi on all devices and a stable good connection, but I am seeing random wifi disconnects on all three mentioned devices (all running latest officially release Apple software - and all of them were rock solid with my previous Wifi and never dropped out). The iPad is wifi-only as is the Macbook Pro. My desktop iMac connected over ethernet seems to work ok though.
Searching here on the forum there seems to have been similar issues in the past with old firmware versions, I just want to bring up that this is still very much actual with 1.4.0.34 and I would be happy to provide debug information, but there arent much interesting in the log.
Anyone else having the same problems? Is Netgear on top of this, seems like a basic hygiene factor to not randomly drop the wifi connection.
The devices do reconnect after (a double-digit) number of seconds, but practically the connection is lost a few times per day causing a hickup.
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
146 Replies
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- I agree this is caused by Orbi as I didn't see the issue with my previous AirPort Extreme.
It just happened to me while typing. iPhone pop up a window and ask "please select a wifi". iPhone show no wifi, LTE only. But my wifi is in the "please select a wifi" window. Selected it, immediately, everything back to normal, and it shows full wifi signal strength. Speed test 100M+. But why did that happen????
I reset the whole network setting on my iPhone. So it did not work... - Really hope netgear can help somehow.
- I still have the "drop" issue. In another thread, NetGear support said they were aware of it and Eng is working on the issue.
However, can someone help me understand, if this is a firmware issue, why some don't experience the "drop" issue?It can be due to a number of different factors:
- Placement of main/sattelite devices and how they interact for roaming between the devices (the placement could possibly matter if this firmware logic is non-robust)
- Problems in handling specific clients (e.g. 2.4 vs 5GHz bands, whether using multiple streams etc)
- Any other differences in configuration and setup that would make the software to use a different logic path (software systems are complex, so it could be for a wide range of reasons)
- Actual differences in hardware
So those who are unaffected could have different placements, different clients, different configuration, ... The only way to know for sure is to reproduce and capture relevant logs and then have Engineering analyze it.
As noted by someone else, all my devices were rock solid with the old Apple Time Capsule wifi as well as with a Huawei B593 wifi previously, so obviously it is an issue with the Orbi system.
To thebishop, thanks a lot. It's very clear to me now.
I have reason to believe it is still being worked on, one would hope to see a new firmware addressing it with unknown ETA.
Looking forward to a) see it sorted out b) being able to get one additional RBS50 here in Europe...
I am having the same issue with our iphone 7's as well. The Orbi's work great for everything else but unfortuantly I am going to have to return them if a fix is not found soon as it is a must for our mobile devices to work with it.
- Add me on the list. The first few days were pretty solid then recently, I am also noticing drops from iOS devices. Reconnecting brings thing back to life but this is getting very annoying. This system cost an arm and a leg and I am getting intermittent drops. Yikes!
I hope it's true the Netgear engineers are still working on this and that the fix has not been rolled out in a recent firmware because the issue is still happening. - Add me on the list as well. IPad keeps dropping while other iOS work fine.
Resetting Network on iPad or even complete newly configured iPad did not work.
This is really sad since the Orbi as such is great IPad and iPhone dropping connections randomly and had a lot of battery drain due to repeated reconnecting but this is also random. But streamed from iPad over airplay to Apple TV for 2+ hours last night without any glitches at all which is much better than with previous wifi set up. All very strange. Never had this kind of problem on any other wifi setup anywhere so definitely an Orbi problem of some kind.
I'm using the latest firmware.
UPDATE:
Disabled Guest-WiFi and nothing changed. Same pattern of packet loss continued.
Seeing all these posts of new firmware made me wonder about that and seeing as I am a big boy and can manage my own firmware updates I tried downgrading from frimware 1.9.1.12 to the previous version. I figured I would try since my issues started a few days ago, around the same time this firmware was released. Nope, I can't do that. As soon as I downgraded my Satellite and then my Router they both auto updatd themselves to the latest version :smileysad:.
So the issue persists... Trying to find way to disable auto update on these things.
Anyone using Beta Firmware seen any improvement for this issue regarding iOS devices randomly dropping connection?
Just got this:
"We recently released an official Firmware for ORBI and it does not include wireless disconnection fixes for iOS yet as we are still working to make sure we do not miss anything on the fix to be embedded on the next official Firmware.
We got a new beta Firmware you can load to your unit in case your devices auto updated to the latest. Please use the links below:
Please let us know how your devices respond with this Firmware and thank you for your continued patience and for working with us on this. Have a great day always."
