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Orbi Firmware update 2.5.0.38 problems
Have a 2 year old RBR50 with 2 satellites - have had no problems until recent update to 2.5.0.38. Everything is working howerever the GUI now has issues when attempting to display devices. The web interface never displays the Basic Home Main screen -the Please wait a moment.... and circle never goes away to display the information on the main page. The other items on the Basic tab, Internet, Wireless, Parental Controls, ReadySHARE Printer, Guest Network all display normally. The Attached Devices however displays a 400 Bad Request, The server does not support the operation requested by your client. This occurs on 3 different browsers (Chrome, Edge and FireFox) - also the mobile app now shows No devices. The Attached Devices on the Advanced tab, Administration has the same issue. Other options from the Advanced tab appear normally. The attached devices are connected and functioning normally. I have rebooted the router (do not want to reset to factory defaults as I have seen suggested in other posts). Any ideas?
The reset and setup from scratch on the RBR will probably fix the issues your seeing. Try then when your ready.
RonRolfsen wrote:After several reboots still have the problems (no Main page, no devices attached). I wanted to downgrade to 2.5.0.30 but now when I go to the Advanced-Administration-Firmware Update in the web gui get the:
400 Bad Request
This server does not support the operation requested by your client.
Mobile app does not allow a firmware downgrade as far as I can tell.
Is there a way to telnet into the router and downgrade the firmware?
(have not yet tried reset - saving as last resort since things are 'working')
87 Replies
If you have tried the power cycle and different browser and they all exibit the same thing, I would factory reset and setup from scratch with the RBR. My RBRs UI is working for me, however i performed a reset.
- Stop telling people to factory reset. It’s a waste of time.
- Mines the same, worked fine for a day after firmware now web ui is broken
What browser are you using?
Happens with different PCs and browsers?
Be sure to clear out ALL browser caches before navigating to the RBRs web page.
Has a factory reset and setup from scratch been performed since the udpate?
UI has been working fine for me since installation. Safari, Opera and IE11. Mac And windows. Heading towards 3 days of up time. Been accessing the UI various times though out the days. I don't use Chrome.
Drtiny wrote:
Mines the same, worked fine for a day after firmware now web ui is broken- Mine broke too since today and I did a factory reset after firmware update
I updated to the new firmware (v2.5.0.38) a couple of days ago and since then I feel my satellite router is not picking up devices correctly. I have my two routers on opposite sides of my main floor. If I stand right next to my satellite with my iPhone then I can see my phone as one of the devices. However, I move into the kitchen (same side of the house and less than ten feet from the satellite and only going through one wall) then I do not see my phone as one of it's devices. The phone connectors to the main router on the other side of the house (through a wall and a stone fireplace). Needless to say when I do a speed test it is less than a quarter of the speed to my house.
StevenKY wrote:If I stand right next to my satellite with my iPhone then I can see my phone as one of the devices. However, I move into the kitchen (same side of the house and less than ten feet from the satellite and only going through one wall) then I do not see my phone as one of it's devices.
Do you have "Fast Roaming" enabled? On the Orbi web interface, Advanced Tab->Advanced Setup->Wireless Settings, at the very bottom of the screen.
StevenKY wrote:I updated to the new firmware (v2.5.0.38) a couple of days ago ....
WHY???
I too have a very similar issue since the recent updrage to 2.5.0.38
My computers on WiFi now sporadically disconnect or seem to crawl for 5-10 mins and then go back to what feels like an ok speed. There's certainly something broken with this most recent version and I hope that Netgear either patch or allw us to regress to the previous version.
Another thing that I've found is that the "attached devices" list shows loads of devices that are actually no longer in use, but they still show as active - ghost devices?!? weird for sure.
Have rebooted both router and satellite several times (Both off, router on, wait....., satellits on) which works for a while, but hours, not days. Have not performed a factory reset though.
What's the benefit of the factory reset?
Thanks,
Shaun.
Please factory reset as a last resort.
Reset helps clear out any possible bad configurations and lingering FW code from prior versions.
Mines been working well though I do factory resets and setup from scratch after any FW updates for my system:
System Uptime 04:18:07:42
ShaunW wrote:I too have a very similar issue since the recent updrage to 2.5.0.38
My computers on WiFi now sporadically disconnect or seem to crawl for 5-10 mins and then go back to what feels like an ok speed. There's certainly something broken with this most recent version and I hope that Netgear either patch or allw us to regress to the previous version.
Another thing that I've found is that the "attached devices" list shows loads of devices that are actually no longer in use, but they still show as active - ghost devices?!? weird for sure.
Have rebooted both router and satellite several times (Both off, router on, wait....., satellits on) which works for a while, but hours, not days. Have not performed a factory reset though.
What's the benefit of the factory reset?
Thanks,
Shaun.
I updated yesterday via the iOS app. From Version 2.3.5.30.
After the upgrade ALL my devices were randomly (round-robin) blocked via access-control. This morning pretty much ALL my devices were blocked that were roaming between the Router and Satellite.
Except my Macbook which was also blocked but only connected to the Router (wired AND Wireless was blocked - 2 different MAC addresses).
This reminds me of the previous 2.2 upgrade.
Instead of all all the fancy new features and icons Netgrear really needs to focus on getting the Quality control under control.
I do not accept having to do constang Factory resets to fix a Firmware Upgrade as an answer.
At least 2.3.5.30 seems stable (hope it stays this way after I now downgraded back to this version).
The solution I recommend to everyone on here is to stay on 2.3.5.30 if it is stable for you and SKIP this upgrade.
Downloads can be found here for the RBR50/RBS50 Models https://kb.netgear.com/000061080/RBR50-RBS50-Firmware-Version-2-3-5-30
netgear I believe you broke your Backhaul communication again and Access control. Seems like a regression to me.
Beginning with 2.5.0.38 upgrade, I lost iOS download speed as I went to 250+ mbps to 50-ish mbps. Massive lag times would ocurr after typing in a web address as if I was using a hotel wifi where their DNS box was dying or dead.
IOT devices started disconnecting and iOS devices started disconnecting. iPad's were the worst as they would only connect to 1 Satelite afer the upgrade and they disconnected multiple times wihin just a few minutes. Restarts did not fix this issue for iOS devices.
I downgraded to 2.5.0.30 and my iOS speeds have returned to normal. DNS is resolving normally again ( no lag after typing in a web address) and my IOT and iOS devices are staying connected. (Back to Normal).
Sad becuase I have had very good luck with the NG upgrades so far. This upgrade feels like a complete waste of time. I appreciate chrissnv for reccomending the downgrade, as I would now reccomend the same to anyone else who is wondering.
I also downgraded to v2.3.5.30 and it seems to be much more stable.
Users need to remember to try a factory reset after doing a FW update if they see odd issues and as a last resort to reverting FW. One thing I do regardless of any FW updates for my system. Saw no issues with iphones or speeds over the past week with v38 loaded. Continued to work very well for me.
Good Luck.
FURRYe38 wrote:Users need to remember to try a factory reset after doing a FW update if they see odd issues and as a last resort to reverting FW. One thing I do regardless of any FW updates for my system. Saw no issues with iphones or speeds over the past week with v38 loaded. Continued to work very well for me.
Good Luck.As posted by many users....this is BAD advice. NG and most hardware maker will tell you, a factory reset should only be required IF your device is unstable.
After several reboots still have the problems (no Main page, no devices attached). I wanted to downgrade to 2.5.0.30 but now when I go to the Advanced-Administration-Firmware Update in the web gui get the:
400 Bad Request
This server does not support the operation requested by your client.
Mobile app does not allow a firmware downgrade as far as I can tell.
Is there a way to telnet into the router and downgrade the firmware?
(have not yet tried reset - saving as last resort since things are 'working')
The reset and setup from scratch on the RBR will probably fix the issues your seeing. Try then when your ready.
RonRolfsen wrote:After several reboots still have the problems (no Main page, no devices attached). I wanted to downgrade to 2.5.0.30 but now when I go to the Advanced-Administration-Firmware Update in the web gui get the:
400 Bad Request
This server does not support the operation requested by your client.
Mobile app does not allow a firmware downgrade as far as I can tell.
Is there a way to telnet into the router and downgrade the firmware?
(have not yet tried reset - saving as last resort since things are 'working')
Without getting into all the things to try I am just posting this an observed performance change.
On a 2018 Macbook Pro on Firmware V 2.5.0.38 I am experiencing ½ to ¼(or less) the 802.11AC throughput vs. the previous version of firmware.
460-585 mps on 2.3.5.30 from Mac OS wifi details and 520/41.2 from Speedtest app
40-180 mbps on 2.5.0.38from Mac OS wifi details and 86/23.9 from Speedtest app
Observed using WiFi details AND WiFi explorer.
Both observations on WiFi Explorer show Chan 48, 90% signal strength, SNR 54dB readings with both versions of firmware.
Laptop and Router locations unchanged.
Tried everything except factory reset/paper clip simply because I dont want to and dont feel I should need to with a public firmware release (with beta firmware versions this is a given that a factory reset is done)
Of note (if it makes any difference) I am running the Armor protection on the RBR (for both tests).
Have reverted back to 2.3.5.30 and will wait for next rev of FW.
