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Forum Discussion
Orbi Losing wifi connection
I have had the Orbi AC 2200 for a month now. 2 to 3 times a week we completely lose our wifi.
66 Replies
Hello Walkmic3
Do you check your modem when you lose connection to see if that goes out as well?
DarrenM
Can anyone confirm whether NetGear has actually solved the problem of Orbi dropping internet connection that has been mentioned by so many people. I am specifically talking about the 3-pack from Costco (RBK53-100NAS). Is NetGear being honest or giving answers confusing the consumers with different models. It would be nice if NetGear gives a CLEAR answer specifying which model the problem is solved and how.
Folks, I am thinking of purchasing one of these, and I'm concerned about this Internet dropping problem.
However, I am pretty computer literate and reading all these messages, I wonder if maybe I have the solution for you.
If you currently own a cable modem and a separate router, I'll just bet you don't have the Internet dropping problem if you unplug your old router and use only the Orbi router.
However, if you have a cable modem with a built-in router, I suspect you are the folks that are having this problem. You cannot just plug Orbi into your existing router and hope for the best. Your built-in router will need to be taken out of router mode and put into bridge mode. There are technical reasons why this is important, but let's just say that having a router plugged into a another router is bound to cause you problems with internet connectivity.
Important! Once you configure your existing modem/router to be in bridge mode, you should only plug one thing into it!!! And that is your Orbi router. If you still have the option to disable wi-fi once you configure for bridge mode, I would do that too.
If you want to research why I am making this recommendation, start with a search of things like network bridge and NAT (Network Address Translation). Unless you are pretty tecnical, expect to be confused.
- I doubt built in routers in cable modems is the problem. People have no problems with normal routers, or even other similar systems, like amplifi or Google WiFi? Several have mentioned that when they skip the orbi and just replace it with another router, problems disappear...
Edit: I have also considered buying this system but after all these threads...? No...
Every system has bugs and issues in the beginning, but Netgear seems to be completely silent about this which to me indicate they don't have a solution. Well, I purchased one of these. I did not put my existing router into bridge mode, but I did turn off it's wireless and only have my ORBI router plugged into it. Everything seems to fine using my existing router as the gateway, so I guess I'll leave it that way.
the problem is coming from Android Oreo devices... I verified by turning off wifi on my phone last night, haven't had any issues with Orbi... Netgear still has to come up with a fix for their end, because no way should a client be able to disrupt and REBOOT a router!
- $500.00 for junk! Disconnects at least 3 times a day and has to be restarted each time. Packing it up and returning it tomorrow. DO NOT BUY
Ok, due to snowstorm I was unable to return so I just finished setting it back up and now installing the beta patch. I will report back with update. Been using Netgear for several years and started to loose hope, was glad to see that they are watching the Forum and addressing this.
Since I can't use my Pixel 2 XL or my Nexus 6P on wifi with the Orbi(obviously with current issue) I started using my old Note 3 to play games on. Well it also makes the Orbi system REBOOT every time it wakes up! I wish Netgear would just refund me for this junk system because it doesn't seem like they will ever fix it?
Any suggestions anybody?
This is a persistent and extremely frustrating problem that is not fixed, has nothing to do with android devices or google wifi devices (I have neither)
I have the latest firmware which is set to autoupdate V2.1.4.16
It occurs with random frequency and in some cases lasts for hours
It is not a failure of the actual hard-wired connection as I can see this is still up and working perfectly (Verizon FiOS)
The connection problem is not just limited to the WiFi as the hard wired internet fails as well
The Wifi will connect devices but offers no internet. The satellite systems
When it occurs the main router reboots on a recurring basis allowing you in for some seconds/few minutes but fails quickly and locks up
The quickest way to reset is to reboot (turn off and on) to bring back access but this does not solve the problem as the lockup still occurs
I have found no solution to this
Support has been unhelpful - in one case I spent 90 minutes on hold waiting for Second Tier professional support never to be connected and follow up promised that day that never took place until I received a call 2 days later and an email after that
This device is NOT stable and there is no recognition or acceptance by Netgear that there is a problem. Their continued blasting of social media advocating the new age of internet connectivity with Orbi as the solution is going to drag in a whole new set of people to be disappointed - I am now seeking out these posts and responding to warn others off
I am past the 30-day return which leaves me with a dead weight extremely expensive and non-functioning router and wifi system
- Also happening to me. It's random but with the latest version every other day half of the devices can't connect to the network. They can see it but nothing happens and nothing shows in the logs either.
- Same here. I got totally mad. Spend a lot of money for a lousy product
