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Orbi RBR40 issues updating Samsung devices
I have a very strange issue that has recently started. Not sure when it started but I cannot seem to correct this issue. The issue is, I cannot get some of my Samsung devices to connect to the firmare update server to check for device updates (Samsung update server). I have 4 Samsung devices, 2 Note 8's, 1 Samsung tablet and 1 Note 9. The 2 note 8's and the tablet will not connect but the Note 9 will... I have been all through the settings on the Orbi and nothing seems to work. I have factory reset the Orbi with no luck. My network modem is just a modem (no router at all). Not sure where to go from here. Any idea's?
I have also tried to go back a few firmware version but the issue still is present.
| Hardware Version | RBR40 |
| Firmware Version | V2.3.1.58 |
Just to update this post. I installed an older router/ap in place of the Orbi and I was experiencing the same issues. I contacted my provider and swapped out the modem. Changing the modem (only a modem) has corrected this issue.
Thanks for all of the feedback.
19 Replies
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?Try setting 1.1.1.1 and 9.9.9.9 DNS addresses on the RBR...
FURRYe38,the modem is
ARRIS DOCSIS 3.0 / PacketCable 2.0 Touchstone Telephony Modem
HW_REV: 1
VENDOR: ARRIS Group, Inc.
BOOTR: 2.2.0.45
SW_REV: 9.1.103J8TW1.SIP.PC20.TW
MODEL: TM1602AP2Since this is a modem only, I am running the Orbi in Router mode.
As for the DNS, I have already tried that. I have also tried adding the Samsung device to the DMZ.
Is this the only devices that are having problems? Do other devices have full internet access?
Do you have any parental controls enabled like Circle or Armor? Disable them if you do.
I can confirm this issue also exists on the RBR50. Neither my Samsung Galaxy Note 9 or Galaxy Tab S4 can connect to Samsung update servers when connected to the Orbi hotspot at home. It works on any other wifi hotspot (including my old wifi router). I have replaced the Orbi with a new one at my local Best Buy store, performed several factory resets, tried using Orbi without the Sattelite turned on to no avail. Additionally I am also having performance issues when the Orbi is put in AP Mode (I have a support case open for that issue already). I wonder if these problems are related in the Orbi software somehow. Its been a frustrating experience with this Mesh wifi system and am regretting not going with either a Cisco or Ubiquiti access point.
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
chathamws wrote:I can confirm this issue also exists on the RBR50. Neither my Samsung Galaxy Note 9 or Galaxy Tab S4 can connect to Samsung update servers when connected to the Orbi hotspot at home. It works on any other wifi hotspot (including my old wifi router). I have replaced the Orbi with a new one at my local Best Buy store, performed several factory resets, tried using Orbi without the Sattelite turned on to no avail. Additionally I am also having performance issues when the Orbi is put in AP Mode (I have a support case open for that issue already). I wonder if these problems are related in the Orbi software somehow. Its been a frustrating experience with this Mesh wifi system and am regretting not going with either a Cisco or Ubiquiti access point.
- I've also got a support case open with Netgear on this issue. They are trying to reproduce the issue with the config that i uploaded with my ticket.
Once i get an answer from them I'll update this post. OK, I believe the problem is elsewhere after doing more troubleshooting. I think it was coincidental that this problem with samsung update started occuring around the same time I installed the RBK50. I have performed packet captures with my PFSesne firewall/router and it looks like samsung is blocking some of Spectrum's network. I will need to reach out to Spectrum Cable to further troubleshoot.
