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Forum Discussion
Orbi RBR50 intermittently dropping internet connection
Hello,
I am having issues with my RBR50 intermittently dropping our internet connection. It seems the router might be restarting at what seem like random times causing a WiFi disruption. I've looked into the logs, but a restart also seems to erase all log entries prior to the restart. The connection is restored after the RBR50 reboots. I updated the firmware to the most current version (2.7.2.104) and this did not fix the issue.
Any advice on how to continue troubleshooting?
28 Replies
Get rid of 2.7.2.104
lots of problems
vajim wrote:Get rid of 2.7.2.104
lots of problems
The issue occured prior to the firmware update, so while that could be contributing factor, it's likely not the root cause.
Or is there a way to confirm it's the firmware causing the issue? Is there a more stable version I should download and apply? Does netgear even give access to previous firmware versions?
A1406 wrote:
vajim wrote:Get rid of 2.7.2.104
lots of problems
The issue occured prior to the firmware update, so while that could be contributing factor, it's likely not the root cause.
Or is there a way to confirm it's the firmware causing the issue? Is there a more stable version I should download and apply? Does netgear even give access to previous firmware versions?
Go to the download section here and enter your model number.
do a search here on 2,7.2.104. Lots of complaints
A1406 wrote:Hello,
I am having issues with my RBR50 intermittently dropping our internet connection. It seems the router might be restarting at what seem like random times causing a WiFi disruption. I've looked into the logs, but a restart also seems to erase all log entries prior to the restart. The connection is restored after the RBR50 reboots. I updated the firmware to the most current version (2.7.2.104) and this did not fix the issue.
Any advice on how to continue troubleshooting?
The problem was happening before firmware was updated to 2.7.2.104?
It would be useful to confirm whether the Orbi is (a) dropping the network connection, (b) the Orbi is restarting, or (c) the Orbi remains on line but has quit providing WiFi.
- When the Orbi restarts, the Orbi log is reset (empty), whether it restarts by itself or the user restarts it (power switch, reset hole, etc.) Can you look at the Orbi log file before attempting to restart the Orbi yourself?
- If only the internet connection has dropped, then devices should continue to connect to the Orbi WiFi, but be unable to "do anything" on the internet.
- If the internet connection remains good, but WiFi has dropped, then a device connected to the Orbi with ethernet should continue to function correctly.
If the network connection is dropping
CrimpOn wrote:
A1406 wrote:Hello,
I am having issues with my RBR50 intermittently dropping our internet connection. It seems the router might be restarting at what seem like random times causing a WiFi disruption. I've looked into the logs, but a restart also seems to erase all log entries prior to the restart. The connection is restored after the RBR50 reboots. I updated the firmware to the most current version (2.7.2.104) and this did not fix the issue.
Any advice on how to continue troubleshooting?
The problem was happening before firmware was updated to 2.7.2.104?
It would be useful to confirm whether the Orbi is (a) dropping the network connection, (b) the Orbi is restarting, or (c) the Orbi remains on line but has quit providing WiFi.
- When the Orbi restarts, the Orbi log is reset (empty), whether it restarts by itself or the user restarts it (power switch, reset hole, etc.) Can you look at the Orbi log file before attempting to restart the Orbi yourself?
- If only the internet connection has dropped, then devices should continue to connect to the Orbi WiFi, but be unable to "do anything" on the internet.
- If the internet connection remains good, but WiFi has dropped, then a device connected to the Orbi with ethernet should continue to function correctly.
If the network connection is dropping
Yes, this was happening before updating to 2.7.2.104.
Agreed, what you're proposing makes sense. My sense is that it is (b), but I am not yet 100% sure.
- Yes, I can do that. What information would be useful that I can provide?
- I believe I am losing connection to the Orbi and it is not that the internet connection has dropped.
- I have some home entertainment peripherals hardwired to the Orbi, but so far this has only occured while I am working on my laptop which is connected via WiFi (which drops when the issue occurs).
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Please try a factory reset and setup from scratch with the RBR and RBS.
A1406 wrote:Hello,
I am having issues with my RBR50 intermittently dropping our internet connection. It seems the router might be restarting at what seem like random times causing a WiFi disruption. I've looked into the logs, but a restart also seems to erase all log entries prior to the restart. The connection is restored after the RBR50 reboots. I updated the firmware to the most current version (2.7.2.104) and this did not fix the issue.
Any advice on how to continue troubleshooting?
FURRYe38 wrote:What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Please try a factory reset and setup from scratch with the RBR and RBS.
A1406 wrote:Hello,
I am having issues with my RBR50 intermittently dropping our internet connection. It seems the router might be restarting at what seem like random times causing a WiFi disruption. I've looked into the logs, but a restart also seems to erase all log entries prior to the restart. The connection is restored after the RBR50 reboots. I updated the firmware to the most current version (2.7.2.104) and this did not fix the issue.
Any advice on how to continue troubleshooting?
I have fiber optic service through Sonic and the modem was installed in a way where I cannot see the mfr/model#. I will have to reach out to them for this info.
I will try a factory reset and setup from scratch.
Ok, only checking to see if there is a router at the modem or not. These can be problematic.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
I havn't yet had a chance to factory reset and re-setup the RBR50, but something happpened last night that could provide some insight.
I was playing Xbox (which is hardwired to the RBR50) and the internet connection dropped/I was disconnected. The RBR50 LEDs then went to solid white, stayed solidly lit for a bit, then went to pulsing white. The connection was then reestablished.
Does the fact that a hardwired peripheral lost connection and the LED info/behavior provide any clues?
if you're still running 2.7.2.104 it might
Were you able to find the brand and model# of the ISP Modem the RBR is connected too?
Besides the xbox being connected to the RBR, is there any other wire connected devices with the RBR?
Possible that the RBR saw a quick connection problem between the RBR and Modem and wasn't long enough to show PINK and the RBR soon recovered the connection with the modem...
I have two xbox consoles connected to mine...
A1406 wrote:I havn't yet had a chance to factory reset and re-setup the RBR50, but something happpened last night that could provide some insight.
I was playing Xbox (which is hardwired to the RBR50) and the internet connection dropped/I was disconnected. The RBR50 LEDs then went to solid white, stayed solidly lit for a bit, then went to pulsing white. The connection was then reestablished.
Does the fact that a hardwired peripheral lost connection and the LED info/behavior provide any clues?
FURRYe38 wrote:Were you able to find the brand and model# of the ISP Modem the RBR is connected too?
Besides the xbox being connected to the RBR, is there any other wire connected devices with the RBR?
Possible that the RBR saw a quick connection problem between the RBR and Modem and wasn't long enough to show PINK and the RBR soon recovered the connection with the modem...
I have two xbox consoles connected to mine...
A1406 wrote:I havn't yet had a chance to factory reset and re-setup the RBR50, but something happpened last night that could provide some insight.
I was playing Xbox (which is hardwired to the RBR50) and the internet connection dropped/I was disconnected. The RBR50 LEDs then went to solid white, stayed solidly lit for a bit, then went to pulsing white. The connection was then reestablished.
Does the fact that a hardwired peripheral lost connection and the LED info/behavior provide any clues?
I have not heard back from my ISP about the modem brand and model.
Besides the Xbox, there is an Apple TV, Network-Attached Storage (NAS) device, and a Sonos speaker hardwired to the RBR.
Would my ISP be able to determine if this is caused by quick connection problems?
CrimpOn wrote:
A1406 wrote:Does the fact that a hardwired peripheral lost connection and the LED info/behavior provide any clues?
The Orbi log may contain a clue if there is an entry at the time of this event.
It looks like the log was deleted again after the RBR rebooted.
I do see A LOT of "attacks" logged. I've seen this in the past, googled it, and found that it seems to mostly be the RBR miscatagorizing pings, but I've always been a bit uncomfortable about this. Previously the IP addressess were from Amazon. Attacks catagorized as the following:
[DoS Attack: TCP/UDP Chargen]
[DoS Attack: SYN/ACK Scan]
[DoS Attack: RST Scan]
[DoS Attack: ACK Scan]
Apparently it downloaded the firmware update on its own yesterday, and now I am continuously losing the internet connection. Have to reboot to get back on. Called Netgear support and told I needed to reconfigure the network on a monthly basis which would cost me a service contract of several hundred dollars or $50.00 each time. Their firmware caused the problem, and now I have to pay them to correct it? Is there a way to roll back the firmware?
hrlamke wrote:Apparently it downloaded the firmware update on its own yesterday, and now I am continuously losing the internet connection. Have to reboot to get back on. Called Netgear support and told I needed to reconfigure the network on a monthly basis which would cost me a service contract of several hundred dollars or $50.00 each time. Their firmware caused the problem, and now I have to pay them to correct it? Is there a way to roll back the firmware?
Sad
you can go to the download section above and enter your model number
im not sure about the firmware downloading by itself. It usually requires the user to execute a few clicks.
