Orbi satellite dropping connection

Update: I've started an RMA on the Amplifi (the speed without a dedicated backhaul is just unimpressive, and I was continually finding it making some strange decisions regard band steering).

I also found out I get a signifiance discount on Linksys Velop through my employer so I picked up a 3-node set for testing (Orbi is still in returnable window for several more works). Been on Velop since yesterday evening and it seems fairly reliable and mostly splits the difference between Orbi and Amplifi when it comes to speed (can consistenly get at least 80-100 Mbps throughout the house). I definitely feel that their management is better than Netgear (cmon Netgear, your web UI is HORRIBLE).

I intend to live on Velop for a week or two and see how it compares to Orbi. The one consistent finding I'm having is that Orbi really seems to blow the others away in terms of wireless performance, even the Velop which has dedicated backhaul radios. I haven't yet explored the option to use a separate AP + Orbi in bridge mode (I have a Netgear R7000 that I could use in this config). More updates to come...

Quite frankly I have no idea where or why the issue occurs - firmware, hardware who knows. The fact that this thread dates back that long tells you that it has not been resolved as there are still new people buying this device with the expectation of it working and finding it does not. It's disingenuous to suggest we have to prove ourselves to be believed. Why on earth would I make this up? What possible motivation do I have to make up this story and consume even more of my most valuable commodity - time?

What I do know is another Mesh network was stood up and worked flawlessly in 15 mins and did not fail for wired or wireless. Just offering examples of it working doesn't mean there are no problems. 

As I have repeatedly stated I am not even commenting on the Wireless network - this device failed for my wired network. 

I have tried to navigate the support and have a 33 page document capturing my interactions, and calls.

I had an RMA - returned the device and replaced it with a "new" one as provided (it did not appear new based on the packaging). It worked for <24 hours before the same problem recurred

I've spent *hours* on the phone attempting to talk to technical support including one call that started at 09:34 and I finally gave up having been on hold for 99% of the time at 13:10. I spoke to a total of 2 people on that call for a total of 3+3+1+1+2 = 10 mins out of a total call time of 3 hrs and 36 mins. This btw is only one of multiple calls many >1 hours long mostly of waiting on hold.

* I've interacted with the online support system updating my case and told I will be called back - when they do I'm not available.

* I provided access to my calendar to book a mutually convenient time - they said they were unable to access the URL.

* I offered a window of time to call me back but was told days later the individual was not working and had only just received the message and told, and I quote " My shift starts at 10:00 PM - 7:00 AM (Eastern Time) "

I appreciate the intention of some on this forum to help and troubleshoot and I have tried much of this but the problem remains and I would not wish this experience on anyone. It crushed my network and consumed huge amounts of my time all to no avail.

The same point remains - for anyone considering this device are you willing to entrust your network to a device which could fail and bring your network down, randomly, for unknown periods of time and with no known method to fix or resolve (short of rebooting every device every 24 hours - and even that's uncertain). I know I would not