This device will not stay on when connected to anything. It auto shuts off and the only way to get it back on is to remove and reinsert the battery. I have already swapped it out with another brand new one from ATT and the same issues are arising.

Everything was up to date. I exchanged it for another one from ATT store. Exact same issue. So I gave up on the device. Not sure how anyone uses one honestly. Unless I just was unlucky and got 2 bad ones.

Yeah I wasn’t trying to use it as a static or stand alone 24/7 router. I couldn’t even use the device on battery power for 15 minutes without the device powering down and NOT able to turn back on. I have fiber home internet. I need a portable device. 2 of these devices didn’t solve that for me.

Hi Chris0404,I wanted to confirm if your MR1100 device's firmware is up-to-date with the most current firmware? If not, proceed with the update. After the update, perform a factory reset on the device and let it boot all the way up.Please let me know if this works. :] - Jason N

Hi Chris0404, Sorry for the inconvenience, Here is a link to another post that had a semi similar issue. I was wondering if you had try this process already. Please let me know so I can note it. Thank you :] https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/Netgear-Nighthawk-M1-offline-in-morning/td-p/1252742 - Jason N

No this was not the same sort of issue. Mine completely powered down and would not restart unless the battery was removed and replaced. And it’s didnt matter if my power mode was set to “never”.

Mobile hotspot LTE MR1100 won’t stay on when connected

19 Replies

JasonN
NETGEAR Employee Retired
Mar 28, 2018
Hi Chris0404,
I wanted to confirm if your MR1100 device's firmware is up-to-date with the most current firmware? If not, proceed with the update. After the update, perform a factory reset on the device and let it boot all the way up.
Please let me know if this works. :]

- Jason N
- Chris0404
  Guide
  Mar 28, 2018
  Everything was up to date. I exchanged it for another one from ATT store. Exact same issue. So I gave up on the device. Not sure how anyone uses one honestly. Unless I just was unlucky and got 2 bad ones.
  - JasonN
    NETGEAR Employee Retired
    Mar 28, 2018
    Hi Chris0404,
    
    Sorry for the inconvenience,
    
    Here is a link to another post that had a semi similar issue.
    
    I was wondering if you had try this process already.
    
    Please let me know so I can note it.
    
    Thank you :]
    
    https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/Netgear-Nighthawk-M1-offline-in-morning/td-p/1252742
    
    - Jason N
- davidlapp777
  Aspirant
  Apr 07, 2018
  You can find the setting at:
  Settings -> Setup -> Wireless
  Then change 'Wifi Standby' setting to Disabled.
  - Chris0404
    Guide
    Apr 07, 2018
    This is not a solution to this problem...
UK-based
Luminary
Mar 29, 2018
If you're using the MR1100 as a static 24/7 modem/router, you'll probably find that running on an upgraded QC 2.0 mains charger without the battery installed will cure the problem. I used this charger and took these actions to keep the temperature down. Other providers of QC chargers are available :smileywink:
- Chris0404
  Guide
  Mar 29, 2018
  Yeah I wasn’t trying to use it as a static or stand alone 24/7 router. I couldn’t even use the device on battery power for 15 minutes without the device powering down and NOT able to turn back on. I have fiber home internet. I need a portable device. 2 of these devices didn’t solve that for me.
  - UK-based
    Luminary
    Mar 29, 2018
    Chris0404: I know this isn't by any means ideal but perhaps you could try reducing the current draw to a minimum by doing things like switching off the 2.4GHz Wifi and just relying on the 5GHz, reducing the WiFi Range to Short, enabling WiFi Standby, etc. This might indicate whether or not the problem is a power or perhaps temperature issue.
Rcracerg911
Aspirant
Mar 29, 2018
I have the exact same issue and even replaced mine 3 times through att. Turns off and won’t turn back on until battery is pulled. Running it on the ac power only works fine even with 2.4 amp source. I have already contacted support and opened up a case 2 weeks ago. Still waiting to heard back from second level tech support. Apparently they have never heard of this issue.

Att is aware of a “ battery drain” issue and is taking notes on it to send over to NETGEAR. I bet it’s the same issue however reps seems to be notating the issue incorrectly. It can seem like a dead battery issue because if I plug in the power cord, after it’s shuts off, A battery symbol comes up asking me to wait. It is almoat as if the battery has been dead and left that way for a while and it usually does take a few minutes to get some charge in it before it will start up. But, I know my battery is full and never will unless battery is pulled. Hope this all makes sense and helps
- Chris0404
  Guide
  Mar 29, 2018
  Finally someone with the same problem!!!
AoC
Guide
Apr 07, 2018
That issue sounds similar with mine. I have random shutoffs, according the crashdump, caused by fatal error in SMS service of the device. I have sent error report to Netgear and I hope they will fix it to the next patch. I have MR-1100 EUS .

This is what is in crash report:

Src: FatalError
Dat: 0000011D
Str: sys_m_smsm_mpss.c
Fmt: APPS force stop
00000000 00000000 00000000 00000000
Task: AMSS0
Time: 000FE58D
R0: 00000000 R1: 00000000 R2: 00000000 R3: 00000000 R4: 00000000
R5: 00000000 R6: 00000000 R7: 00000000 R8: 00000000 R9: 00000000
R10: 00000000 R11: 00000000 R12: 00000000 R13: 00000000 R14: 00000000
PC: 00000000
CPSR: 00000000
Mod: Unknown
Ctr: ARM, IRQ en,FIQ en
TOS
00000000 00000000 00000000 00000000 00000000 00000000 00000000
00000000 00000000 00000000 00000000 00000000 00000000 00000000
00000000 00000000 00000000 00000000 00000000 00000000 00000000
00000000 00000000 00000000 00000000 00000000 00000000 00000000
00000000 00000000 00000000 00000000
BOS
App ver:NTG9X50C_12.02.07.00

Src: FatalError
Dat: 00000000
Str: Recursive fault!

Task:
Time: 00000000
R0: 00000000 R1: 00000000 R2: 00000000 R3: 00000000 R4: 00000000
R5: 00000000 R6: 00000000 R7: 00000000 R8: 00000000 R9: 00000000
R10: 00000000 R11: 00000000 R12: 00000000 R13: 00000000 R14: 00000000
PC: 00000000
CPSR: 00000000
Mod: Unknown
Ctr: ARM, IRQ en,FIQ en
TOS
00000000 00000000 00000000 00000000 00000000 00000000 00000000
00000000 00000000 00000000 00000000 00000000 00000000 00000000
00000000 00000000 00000000 00000000 00000000 00000000 00000000
00000000 00000000 00000000 00000000 00000000 00000000 00000000
00000000 00000000 00000000 00000000
BOS
- JSchnee21
  Virtuoso
  Apr 08, 2018
  Hi AoC,
  
  How did you capture that crashdump? Can you get to it through an AT command?
  
  Thanks,
  Jonathan
  - AoC
    Guide
    Apr 08, 2018
    Hi JSchnee21
    Yep, I got it through Telnet console. Command AT!GCDUMP prints details of the last crash event.

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Mobile hotspot LTE MR1100 won’t stay on when connected