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Gadget_Man1's avatar
Gadget_Man1
Aspirant
Sep 22, 2018

GSM7224v1 Can't access console

I purchased my GSM7224 on eBay in July, and have recently recieved my null modem cable to configure it via the CLI. Unfortunately I cannot access the CLI using this method, and both systems I have tried do not launch with the settings given in the online user manual. It also does not route traffic between hosts, even after I have seemingly reset it to factory settings with the button on the front. Any help would be appreciated.

3 Replies

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired

    Hi Gadget_Man1,

     

    Welcome to the community! :) 

     

    Kindly answer the questions below:

     

    a. Have you set the correct settings for the terminal emulation program (such as Putty or HyperTerminal) you are using?  Here are the correct settings: 

    • Set Data rate to 115,200 baud
    • 8 data bits
    • 1 stop bit
    • No parity
    • Set Flow control to None

    b. Have you tried using another console cable?

    c. Have you tried using another PC or laptop? 

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

    • Gadget_Man1's avatar
      Gadget_Man1
      Aspirant

      I have done all ofthese, at 115200 baud and 9600 baud (as it says on the device).

      I don't have another console cable, but as this one is brand new i don't think this is the issue.

      I have tried 2 computers on multiple OSes.

      I really don't know what to do with this.

      Thanks

      • DaneA's avatar
        DaneA
        NETGEAR Employee Retired

        Gadget_Man1,

         

        Let us try this.  Connect the GSM7224v1 switch directly to a LAN port of your router.  Then, check the settings on the router if the GSM7224v1 has obtained an IP address.  If ever the GSM7224v1 has obtained an IP address from the router, try to access its web-GUI and from there, you could perform a factory reset to have a fresh start in setting up the switch.

         

         

        Regards,

         

        DaneA

        NETGEAR Community Team

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