NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Retired_Member

Aug 17, 2017

Solved

GS716Tv2 suddenly Link Down

I have a GS716Tv2 which after a few hours shutsdowns some links. The link won't work anymore even after a powercycle the link stays down. Only after loading factory defaults the link is up again...

What's wrong? Why is the link suddenly down? And how can I solve this problem?

Troubleshooting

DaneA
Sep 04, 2017
Retired_Member,

I just want to follow-up. Any updates on the status of your GS716Tv2 switch?

Regards,

DaneA

NETGEAR Community Team

11 Replies

Replies have been turned off for this discussion

DaneA
NETGEAR Employee Retired
Aug 20, 2017
Hi Jeroenst,

Welcome to the community! :)

Let us isolate the problem. Kindly answer the questions below:

a. Was everything working fine before?

b. Are there any recent changes made in the settings of the GS716Tv2 switch or changes made within your network setup?

c. Have you tried changing the ethernet cables on the links that shuts down on the GS716Tv2 switch?

d. How is everything connected? It would be best if you post a diagram of your detailed network setup.

e. What is the current firmware version of your GS716Tv2 switch?

Regards,

DaneA

NETGEAR Community Team
- DaneA
  NETGEAR Employee Retired
  Aug 23, 2017
  Retired_Member,
  
  I just want to follow-up on this. We’d greatly appreciate your feedback.
  
  Regards,
  
  DaneA
  
  NETGEAR Community Team
  - Retired_Member
    Aug 25, 2017
    After loading factory defaults and not enabling powersavings the switch keeps functioning fine. Next step is to enable powersavings again.
    
    I'll let you know the results.
- Retired_Member
  Aug 29, 2017
  Dear DaneA,
  
  A. Do not know, i just got this switch
  B. No
  C. Yes, interface stays down, only loading factory defaults makes the port working again.
  D. Point to point, nothing special.
  E.
  Model Name GS716Tv2
  Boot Version B5.1.1.1
  Software Version 5.4.2.30
  - Retired_Member
    Aug 29, 2017
    The switch is now still working with eco modus enabled...

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.