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Forum Discussion
Factory Reset fail
Hi Orbi Community,
I factory reset my router try to get rid of my old SSID but after two resets I still see them being broadcasted in my known networks. (still connectable) I used to video tutorial provided on Orbi’s Support website but to no avail, they are still there.
I factory reset my router try to get rid of my old SSID but after two resets I still see them being broadcasted in my known networks. (still connectable) I used to video tutorial provided on Orbi’s Support website but to no avail, they are still there.
13 Replies
Does using the ERASE button on the routers web page help at all?
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System
What model Orbi system do you have? I see you tagged a SXS80 series...
In case your ORBI SXR80 is enabled for using Netgear Insight it will (in my understanding) fetch the config again even after a factory reset. You might have to go the Insight App or Insight Web portal for configuring and changing the SSID as per your new requirements.
Not sure fellow FURRYe38 has spotted there are (for reasons) no Orbi Pro systems listed on the KB article referenced. Feels like a lack of any practical experience operating Orbi Pro or any other Netgear Insight managed devices.
FMI: How do I reset an Insight Managed Switch or Wireless Access Point to factory default settings in Insight? The same applies to all Netgear Insight managed devices, including the Orbi Pro systems.
I have the Orbi Pro Wifi 6 SXR80 router and satellite. I can't login into the web control page right now so I used the hardware reset.
did you factory reset and/or re-sync the satellites?
I've noticed that if I only reset the router and don't sync the satellites, the satellites will retain the same ssid until that has been done
Yes i have tried re-syncing the satellite but it fails (doesn't show in the Orbi Insight app)
One can find the ERASE button on most if not all NH routers, home and business:
JDF7 wrote:
Hi Orbi Community,
I factory reset my router try to get rid of my old SSID but after two resets I still see them being broadcasted in my known networks. (still connectable) I used to video tutorial provided on Orbi’s Support website but to no avail, they are still there.
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