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What information is restored on RBR850 when restoring from backup
Hi,
If I backup my Orbi RBR850 and then do a factory reset, what configuration information will be restored to my system when I restore my backup. I can't find anything to say that all my DHCP reservations will be restored, and this is essential as I have a large number of reservations for my home automation system.
Hopefully someone can shed some light on this question.
Thanks
Yes, when a backup configuration is loaded, everything returns.
WiFi credentials (SSID/password)
LAN Setup (IP assignments)
Channel assignments
OpenVPN configuration
.... everything.
11 Replies
Yes, when a backup configuration is loaded, everything returns.
WiFi credentials (SSID/password)
LAN Setup (IP assignments)
Channel assignments
OpenVPN configuration
.... everything.
Thanks.
I wanted to be sure as I need to update my firmware and every time I do it it my Orbi continually drops connection to my ISP around every 24 hours and I have to reboot it to get things working again. This has been happening since the the 7.2.x firmware has been released so I'm currently running on 4.6.14.3_2.3.12 which has been stable but is missing all the latest security fixes.
I will give it a go
The discussion has not mentioned any satellites. With the AX product, it is essential to update firmware on the satellites first and the router last.
If after updating the firmware to the latest release, v7.2.7.15, you determine that this problem still exists, then you can manually install the version 4 firmware on the satellites and then the router. Unless the router has been Factory Reset, the configuration should remain fine.
I have several satellites and I have follow the correct process many times in my attempt to update the firmware to the latest version. I never have an issue doing the update on the satellites and router and after updating things works great for about 24 hours and then I get disconnected from my ISP and I have to reboot the NBN modem (I am in Australia and we have NBN who provide a modem to connect your property to the national internet infrastructure which allows an ISP to connect you to the internet). This has happened with every version since Netgear release the 7.2.x firmware updates.
So now I am at the point where I will attempt to do a factory reset on my router and satellites to see if that makes a difference. If not I will revert back to the version I am currently running and look to buy something other than Netgear as I can see in the Community posts that I am not the only person that is experiencing this issue - see the followng link as a good example
https://community.netgear.com/discussions/en-home-orbi-ax/major-firmware-7-2-6-31-issues/2380396
Please review this to manually update a Orbi system, works well:
Procedure to Manually Firmware Update Orbi and Nighthawk Mesh systems. | NETGEAR Communities
For any odd issues seen after a FW update, please try a factory reset to see if this resolves issues first:
Orbi Systems Manual Factory Reset Process | NETGEAR Communities
I wanted to be sure as I need to update my firmware and every time I do it it my Orbi continually drops connection to my ISP around every 24 hours and I have to reboot it to get things working again. This has been happening since the the 7.2.x firmware has been released so I'm currently running on 4.6.14.3_2.3.12 which has been stable but is missing all the latest security fixes.
I will give it a go
I did all the factory reset and the firmware updates as per the instructions. It took about 6 hours before my Orbi router has the exact same issue as I have had every time I try apply the 7.2.x firmware. Looks like I'm stuck with the old 4.x firmware until I can save up enough money to replace my Orbi.
I used to back Netgear Orbi every time someone tried to tell me how bad they were. Next time someone tells how bad they are I will just nod and smile to myself and think "if only they knew how bad"
You'll need to do more troubleshooting to verify you actually have a problem. More details would be needed and troubleshooting to check and see where the real issue is issue is. Claiming something isn't working for you doesn't help you or validate claims of v7 FW not working. Seems like not enough troubleshooting or giving details to what the real issue is needs to be given. Not everyone has had issues with Orbi systems and we've been able to help those find the real issues and get them solved as well.
If you are having issues with the RBR disconnecting, then something happening between the RBR and your ISP. Seen other with NBN have issues at this level.
Try disabling IPv6 on the RBR.
Try using custom DNS services instead of detected ISP DNS.
Try FW V.21
There any router built in to the ISP Modem by chance?
Be sure to use good quality LAN cable. CAT6A STP is recommended.
I've had my 850 series online for over 30 days on v7 FW with out issues. It's solid and worked great for my system when I had it online:
Share your Orbi 350, 750, 850 or 960 series system UpTime | NETGEAR Communities
I'm not on NBN either.
No body said you had to update FW as well.
I work in IT and have done for most of my working life. I'm not saying I'm an expert (in fact far from it) and definitely not with firmware but I know enough to be able to troubleshoot issues. I've done enough troubleshooting to know that it's not an issue with my ISP. If there were any issues between my RBR850 through the NBN modem to my ISP then the 4.x firmware would cause issues but I have been running that for many months without issue. As soon as I update to the version 7.x firmware I have issues. This is the same as what others have reported and have never been able to fix according to their posts here in the community.
As to your troubleshooting suggestions which I do appreciate (as it's always handy to make sure that I have tried anything that might help) I can address these
I can confirm that IPv6 is disabled
I have tried using the Google and Cloudflare public DNS servers with luckI have tried FW v.21 and have the same issue occur
My RBR850 connects directly to the NBN modem using the WAN port (there is no other option but to do this as without the NBN modem I can't connect to my ISP)
I have changed the LAN cable between my RBR850 and the NBN modem a number of times (and even bought brand new CAT 6 cables) and get the same issue each time when using the v7.x firmware
All my RBS850 satellites are using the Netgear Wi-Fi backhaul network to connect to the RBR850 so LAN cables aren't a factor there either
And I agree that no one is telling me or forcing me to update my firmware but as I mentioned I work it IT and part of my role is to make sure that my systems are at the latest levels as they usually include security updates/patches to ensure that my systems are secure and this is what I am trying to achieve with the Netgear firmware update for my RBR850 and RBS850s. The 7.x firmware also enables access to the IoT Wi-Fi network option which I would like to utilise for my Home Automation.If you have any other suggestions I would be more than happy to hear them and be very appreciative too as this problem is driving me mad and I would love to have a resolution for it
