On several occasions one of two of my devises will not connect to the Wifi. When I connect is says it has the incorrect password. The devise connected before with the password that i installed. I will then sign in with the password and a messages comes back that it is the incorrect password. I know that it is 100% correct and other devises are stilled signed into the wifi.The router will not let me log in either. I have to turn off the router and then back on. It will then let me sign in to the wifi with the password. This is happening at least once or twice a week. What is the issue?

Yes it works, the problems are solved

AX12 AX6000 Wifi Router losing password on devises

16 Replies

VelkySyr
Tutor
Sep 08, 2019
rctvideo wrote:
On several occasions one of two of my devises will not connect to the Wifi. When I connect is says it has the incorrect password. The devise connected before with the password that i installed. I will then sign in with the password and a messages comes back that it is the incorrect password. I know that it is 100% correct and other devises are stilled signed into the wifi.
The router will not let me log in either. I have to turn off the router and then back on. It will then let me sign in to the wifi with the password.

This is happening at least once or twice a week. What is the issue?
I am having the same issue with my router as well. This really needs to be addressed. While there is a workaround, it is not an acceptable way to have to manage the router, Other than this, which I do consider a big issue, the router is excellent in terms if every other aspect of its performance. NetGear, please get back to us on this,
Christian_R
NETGEAR Employee Retired
Sep 13, 2019
Hello rctvideo & VelkySyr,

A few questions for the both of you:

1. Is the issue occurring on all devices?

2. Have you tried factory resetting your router and going through the setup instructions again?

3. You may also try forgetting the network on your wireless device and reconnecting

4. What firmware version is your router on?

~Christian
- MTje
  Initiate
  Sep 18, 2019
  I have exctly the same problem, last 3 days, our iphones (6, 7 plus), and my galaxy note 8 and ipad pro (2018) all latest firmwares lost their connection and couldn't reconnect due to their passwords being incorrect, which I am sure wasn't the case, after several times of retrying it worked again.
  
  Router Firmware Versie V1.0.1.90
- rctvideo
  Aspirant
  Sep 21, 2019
  1. No just a few. Other devises work fine.
  2. No this has not been tried
  3. Tried
  4. Latest V1.0.1.90
  - Christian_R
    NETGEAR Employee Retired
    Sep 30, 2019
    rctvideo,
    
    Thanks for confirming. I have sent you a message with the trial firmware.
    
    ~Christian
Christian_R
NETGEAR Employee Retired
Sep 20, 2019
Hello Nighthawk AX Community,

We currently have a trial firmware that may help resolve this issue. If you're interested, please send me a message.

Christian
- rctvideo
  Aspirant
  Sep 21, 2019
  Sure. I will try the firmware upgrade
- Streaky
  Aspirant
  Oct 17, 2019
  Hello, I have had this problem for some time on my router, an it's also happening to visitors trying to access my home WiFi. I have the latest firmware (1.0.1.56) - is this beta firmware out of beta yet? I'd dearly love to make this password issue go away.
  
  Streaky
  - Christian_R
    NETGEAR Employee Retired
    Oct 18, 2019
    Hi Streaky,
    
    Would you mind confirming the model number of your device (eg. RAX120)
    
    Thanks,
    
    Christian

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AX12 AX6000 Wifi Router losing password on devises