I got a new AX8 router, updated FW to the latest, rest to factory status, QOS disabled, AX enabled, set 5G channel to 161 and also tried 36, noticed two issues:1. Fan is noisy2. 5G radio drops after a day of running and restarts after rebootingAny solution?

I have had the same problem. Updated to latest (Europe 1.0.2.76) and made a factory reset. Now it has been working flawlessly a whole week./Johan

I seem to be experiencing the same thing. The 5G radio randonly turns off over the course of a few days and leaves only the 2.4G radio broadcasting. Checking the management app indicates that the 5G radio should be on. A reboot brings it back.Is this a general issue or do I have bad hardware?I have the latest firmware. thanks.

If you read the forum there are more than a few users who are experiencing these issues.They have been know for more many months (my device is nearly 5 months old & experienced the problems from new).5G problems, reset problems, QoS problems. I had exactly the same issues as you, 5G dropout (also 2.4G dropout) and the fan running on and off quite frequently.After sending many different log files to support I had no feedback at all, no requests to try different firmware etc.The support know there is a problem, but they also know there is nothing they can do about it. Netgear have "no idea" what could be causing these issues & no interest in sorting them out or even admitting there is a problem. The best solution is return the device a choose a different brand.

This seems to be an hardware issue. I doubt if you can resolve it totally. Factory reset couple of times might improve the situation.Netgear service agents can’t resolve it, don’t waste time with them. Exchange the device if still within time limit. Don’t send it back to Netgear as they may send you a RMA which could be a refurbished device replacing your brand new device. Best wishes.I had the same issue and living with the problem.

Same problem here.I have the latest firmware and have done factory resets.The router randomly stops transmitting at 5G. The rest of the router functions seem to keep working properly.I have submitted a trouble ticket.I am using channel 153 not DFSA reboot brings the 5Ghz radio back I've noticed that when the router 5 ghz wifi has failed, on the Advanced Home page, under 5Ghz, the "Channel" field has garbled text. Rebooting clears up the text to display properly.I've also had some other weird behavior, such as loss of internet but I have been uunable to track them down

WiFi 5G dropping on RAX80 | NETGEAR Communities

72 Replies

Christian_R
NETGEAR Employee Retired
Dec 26, 2019
Hi April1,

Thanks for taking the time to post. Would you mind providing us with the firmware version your router is currently on.

Christian
- April1
  Guide
  Dec 26, 2019
  Version on my router is v1.0.1.70_1.0.30
  - Christian_R
    NETGEAR Employee Retired
    Dec 27, 2019
    April1,
    
    May you try reverting to the previous firmware version and let me know if the issue persists.
    
    Thanks,
    
    Christian
Highre35
Aspirant
Feb 03, 2020
It is getting very frustrating for such an expensive router to be doing this. My router is doing the same thing and started within the first 3 months of owning it. 5G drops offline, power cycle and it comes back for just a day or 2 before having to reset it again. I have tried reverting back to old firmware and then back to newest. Hard reset many times, ust for the router to do it again.
- April1
  Guide
  Feb 03, 2020
  This seems to be an hardware issue. I doubt if you can resolve it totally. Factory reset couple of times might improve the situation.
  
  Netgear service agents can’t resolve it, don’t waste time with them. Exchange the device if still within time limit. Don’t send it back to Netgear as they may send you a RMA which could be a refurbished device replacing your brand new device. Best wishes.
  
  I had the same issue and living with the problem.
  - xjn
    Apprentice
    Feb 03, 2020
    Are you using DFS channels? If the router detects radar nearby it will disable it... they should have made it auto switch to non DFS channels instead
hsman
Tutor
May 15, 2020
Same here ...
After some days, I can't connect to 5Ghz. Reboot solve the problem.
Is new firmware coming? I'll wait a bit but after that, i will resend it to Amazon !
- GabboCH
  Apprentice
  May 15, 2020
  If you look how long the threads have been open relating RAX issues with Wi-Fi, Ethernet & other issues this is your answer...
  
  According to netgear, there is no issue.
  There have been no firmware changes in the 6 months+ that I've owned the device that change anything except for adding localisation tweaks.
  
  Give it back for a refund and choose another brand while you still can...!
  - scott2003lhs
    Star
    May 16, 2020
    I have the RAX 40 and it does the same stuff. What a disappointment. I am way out of return window. I’m considering another brand.
hsman
Tutor
May 17, 2020
I just discover this problem. 950Mbps without router (pc direct connected) and 500 with router. I will try to leave on QoS after multi reboot (qos off, reboot then on and reboot) as you said.

But ... I am just waiting my new ax88u before send back my rax80 so...
hsman
Tutor
May 18, 2020
My problems were with .76 firmware from the beginning so i don't thing it will resolve yours issues.
- harryanand
  Aspirant
  May 20, 2020
  Seems like that this problem of 5G signals dropping is a permanent problem with this model. I have been trying to explain this to netgear support team since last 3 months and they support level is such a pathetic service that other than few useless tweaks, there is no genuine solution to the problem.
  
  Even the replacement won't serve any purpose. I am regretting my decision of buying this useless model.
  - GabboCH
    Apprentice
    May 20, 2020
    Your experience of the support seems to be the same as mine.
    
    In fact I have the feeling they knew about this all along & offered 90 days free support to make sure that you are outside of the return window by the time you recognise the support can't help you and there's no chance of any firmware update.
tbloomer91
Aspirant
May 21, 2020
I have had this issue too. Will return this weekend as still within return period from store. This is my second one. Its better than the first but 5ghz drops on this one as well. Support is no help. Ran ping test to router and its obviously having issues as some pings are coming back in the 100s. Had one today that was 491ms. Will go back to older style r8000 router.
- scott2003lhs
  Star
  May 21, 2020
  Just sucks. The canned responses are insulting. Most of us posting here know a little something about networking. I did a third factory reset on my RAX40 and it is working ok. No noticeable drops in 4 days, but I am still skeptical. I am mad that There are not more options for AX on the market. What can you do? Also, I turn of port scan and dos protection. It is overly sensitive. It though Facebook and a Smart TV were attacking. Give me a freaking break.
Fcooper
Aspirant
Sep 22, 2020
Having the same 5GHZ drop problem. Will NETGEAR deal with it? Router to expensive for these type of problems to continue to exist.🤬
- brucescar
  Aspirant
  Dec 02, 2020
  Same issue on RAX48, doesn't look like there's any solution. I should just return this.
  - Ferjy_Fangle
    Aspirant
    Mar 22, 2021
    Having the same problem with my RAX45.

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WiFi 5G dropping on RAX80