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Its good until it needs a firmware update
Its good until it needs a firmware update. Which they say is from the ISP and not them. But your ISP will say its not them its Netgear...and NOTHING gets taken care of and you lose out because one hand says something different then the other...
Im going on 2 days back an fourth tempted to cancel ISP and never purchase another Netgear device
29 Replies
What model NG modem are you referring too?
ALL cable ISPs handle cable modem FW updates. Regardless of Mfr of the modem.
Its good until it needs a firmware update. Which they say is from the ISP and not them. But your ISP will say its not them its Netgear...and NOTHING gets taken care of and your out because one hand says something different then the
You can write the CEO Patrick Lo via email Patrick.lo@netgear.com or send a letter to
Patrick Lo
Netgear Chairman and CEO
350 East Plumeria Drive
San Jose, CA 95134
Hopefully some of you will get this as they keep deleting my posts and restricting my access.
- Im referring to Nighthawk Router wifi Modem combo C7800 that cost me 400 bucks 8 months ago.
I understand what your saying....But 8hrs on the phone explaining it to 7 diffrent people from both ends including ISP provider and get nothing but the run around makes me wonder on who really doesn't want to fix the problem. Its very VERY frustrating having no help from EITHER companies
But yet im paying for all this , I have no idea what else to do but step away from both companiesYour description leaves a lot to be desired.
What actual issue are you having?
If its trying to update the firmware, its unlikely to come. Because of the way the docsis spec is, the ISP controls the firmware on the modem part. Netgear makes updates and submits them to the ISP. The isp certifies them and then pushes them to the actual modems. Sadly, it costs the ISP $ to certify them so it rarely happens on the ISP side. This isn't limited to just netgear so if you're looking at switching to a different networking company, be aware of that issue with all combo devices.
There is an end in sight as netgear has the CAX line of modem/router combo devices. The modem side is still controlled by the ISP but they now have enough cpu power and memory to provision it so you can update the router side. This wasn't possible before and is actually the first router from netgear (or other consumer modem makers as far as I'm aware).
the C7800 is still caught in this modem/router firmware locked though.
But it might not be a firmware issue. So details of what issue you're actually having can help us to help you.
Im going threw this....My brain is about to explode.
What did you end up going with and have you had any issues ?Can you explain the problem you have that is taxing your brain?
Did you read the string of messages that you have joined in on?
Maybe this is it.
To recap:
- a while back Netgear updated its Nighthawk app
- one result was that the C7800 started sending out messages about a firmware update/
- it is a bug in the app
- you cannot update the firmware on your cable modem
- ignore the message
That's the short version. If that is the brain exploding problem that you have, and you want to know more, read all those other messages for more complete details.
Start here:
Solved: Re: Nighthawk app same "firmware not updated" when... - NETGEAR Communities
You can force an update by doing a factory reset. When the device boots back up after the reset it checks for the latest FW update and installs it.
- No it doesn't
THAT THE WHOLE POINT
- I ended up having a power outage from a storm which ended up fixing the issue. Tried unplugging it, tried flipping breakers, tried hitting the reset button. Nothing worked. But a storm fixed it. After I haven't had any more issues. But that's the fix. A storm.
- So just to update everyone.
They sent me a brand new unit.
Same issue FIRMWARE update
They say ISP has to update....ISP says its from Netgear to update.
Sent brand new unit back. Put mine somewhere in the closet with it only being 8months old.
Bought a Motorola MG8725.....all I can say is....Im sorry that I didn't do this earlier. Very ImpressiveISP support agent doesn't know then what there talking about or doesnt' fully understand the DOCSIS spec. That sets the policy that ISPs ARE resposible for updating user modems. Users are NOT allowed. NG develops the FW and send it to the ISP for there testing and certification. For those ISPs that support pushing FW to users owned modems, those ISPs normally will with out any hassles. Other ISPs may not push to user owned modems. Seen this before with a limit number of ISPs. Most major ISPs don't have this problem. If you run into problems with your new Motorola, I presume your ISP will say the same thing.
Who is this ISP?
- Xfinity Comcast
I understand what your saying, but Im not waisting another weekend going back and fourth between NG and ISP
I even told the NG rep to stay on hold and will do a 3-way call so he can explain exactly what I've been telling the ISP.
They agreed but then hung-up and didnt wish to join that conference call
