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Genie won't connect to OpenDNS for Parental Controls
I get I know there is already a good thread on this subject, but this !@*&($@#*&#& forum app WON'T let me add my question to that thread. So we get a new thread, sorry.
I am using the PC version of the Netgear Genie (V2.4.52), trying to set up the Parental Controls.
Created a new OpenDNS account using the link within the Genie app.
I can go directly to OpenDNS now and login just fine.
R7000 router tells me I have the latest Firmware update. (V1.0.9.18_1.2.27)
Router has been powered down and up several times (using power cord)
Genie app has been closed and re-started several times.
Windows Defender settings are set to allow GENIE to access all networks, Private and Public.
Still, when I try to sign in to my OpenDNS I get the following "There was an error signing in, please make sure you're connected to the Internet and try again."
????????????????????????????
Please help.
Solution found:
Emailed support at: netgearteam@netgear.com
They called while I was out of town, also emailed with a link to provide workable callback time and phone number as well as requested some basic system information.
Tech called back right on time.
Very polite and knowledgeable.
Had me download and run a remote control app so he could directly manipulate my system.
Updated firmware on router (even though router indicated firmware was up to date).
Tech took the time to back up the router settings first.
Re-downloaded latest Ver of Genie, which failed to work.
We confirmed that I had the correct OpenDNS login/pw by directly accessing OpenDNS through their website.
Uninstalled Genie, downloaded older version (2.4.38) from here: https://files.netgear-support.com/go/index.php?action=d&step=3
Installed this version.
This version of Genie connected successfully with Router and OpenDNS (after a couple tries, I probably entered password wrong)
Genie is now working correctly.
Support this time was A+ in quality.
Thanks!
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wrote:
I get I know there is already a good thread on this subject, but this !@*&($@#*&#& forum app WON'T let me add my question to that thread. So we get a new thread, sorry.
If you want people to pick up where the old thread left off, just provide a link here back to the original.
YOu could try downloading and reinstalling that version of the Desktop genie. There were reports here of problems with the first release. Unfortunately, Netgear chose to load a newer version with the same number.
If that doesn't work, try to find an earlier version.
The awesomeness of the Netgear support pages continues: Per you suggestion, I searched Netgear Support for Netgear Genie app download versions and YES: found a link to a page describing version 2.4.52, dated Jan 25, 2018, a newer version than what I downloaded (yesterday v2.4.48.00).
Alas, the page includes NO link to a download of this version. Huh?
The only doanload links I can find for Genie is the app page I found originally.
Can you provide a link to a different version I could download?
Thanks,
The ENTIRE reason I purchased this unit was to use the Parental Controls. 3 different times, I try for several hours over a few days then give up. I found this thread about the same issue that I'm facing ("There was an error signing in... blah blah blah") and got all excited that there might be a fix. Alas, not so much. :(
When i try to sign in to 'open a support ticket', the system tells me I've waited too long and it wants $$$. When I try to open the FTP that supposedly contains the old Genie version that (might) work, my login information is not accepted.
Yup - OpenDNS knows there's an issue and has thrown it back onto Genie. Help??? Please??? I don't want to go buy another router from another manufacturer.
email support at: netgearteam@netgear.com
I had a very good experience with email and phone support. Total opposite of this "Community" support. Received an email response asking for a good time to call, then they called back almost right at the designated time. Tech was able to get the mess working within a resonable amount of time.
The link you provided for old version of Genie requires a login, my Netgear login doesn't work, can you provide a working link for old version of Genie, or where did you get the login?
"Uninstalled Genie, downloaded older version (2.4.38) from here: https://files.netgear-support.com/go/index.php?action=d&step=3 "
I believe I have the same issue with Genie versioning. My network and devices have worked for 2 years with Genie, parental controls, bypass login and OpenDNS.
I added a new PC, downloaded Genie from Netgear website this week, and this version of Genie won't login to OpenDNS or Parental controls on this PC. Other PC's and devices are still working perfectly, and my web OpenDNS and bypass logins work.
I just can't use Genie to add bypass login on this new PC
Hello!
I have a Nighthawk X6 R8000 Firmware Version
V1.0.4.12_10.1.46.....and I'm having the same problem. Tried formatting. Tried re-installing the stupid app 3 times. Tried to access from my cellphone app also. Same result. My filters on OPenDNS do not work!!! And I can't log into OPenDNS from ANYWHERE.
At this point, I'm thinking of buying a new router.
Has anyone found a workaround for this?
