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A6200 Disconnecting on Windows 10
Im having an issue with the A6200 Wifi Adapter on windows 10, it will work for an intermittent amount of time (usually 5-10min) then completely disconnect, only showing my network when i click on the wireless icon, but when i unplug it and plug it back into the USB port it works for another 5-10 minutes then it disconnects again, i also have the latest firmware for it, and the minimum power consumption is disabled in device manager, is there any way i can fix it? im getting pissed off of having to constantly unplug and plug in the usb adapter every 5-10 or so minutes.
- Anyone having trouble with Netgear Wireless AC6200 dropping out intermittently after upgrading to Windows 10, here is a possible solution:1. Go to Control Panel\All Control Panel Items\Power Options\Change Plan Settings\Change Advanced Power Settings;2. Expand Wireless Adaptor Settings\Power Saving Mode and make sure it is set to "Maximum Performance";3. Expand USB Settings\USB Selective Suspend Settings and change Setting to "Disabled".This worked for me and YMMV, but I hope this helps avoid the weeks of frustration I've just gone through..
50 Replies
I have the same random disconnect problem, please help.
Using A6200-beta-V1.0.0.35 with win10 Pro 64 bit
Sorry to hear you are having the same problem as the rest of us. I had previously contacted Netgear about fixing the issue and they said my 4 month old adapter was no longer qualified for direct support..ha ha ha. Clearly their driver does not work properly with Windows 10 and clearly they have no interest in making it work. I bought the Asus PCE-AC68 last week. I am connected at 1.0gps and I get the fastest download speeds I have ever gotten over wifi (I have a 150/150 connection) I also haven't dropped conenction since I installed it!!! so my netgear A6200 is sitting in a box on the shelf and I will never buy a Netgear product again. best of luck to you, but I highly advise you to move on to a different adapter.
You know, that's the best advise I've heard so far.
Obviously, nothing is really happening through this channel as to corrective actions. Just a lot of try this-try that-do this-do that. It is tiresome, and time consuming.
The obective is to ramp up the drivers for those devices which are in (or have been) in the market for some time.
This can only speak to the bottom line. NetGear has obviously had a major shift in strategy. Where it will land is anyone's guess. It certainly isn't in the device market.
Routers and NAS seem to be the strategic focus, just nothing that'll connect (consistently) with them. I was looking at one of their high-end NAS boxes (6 bay/dual connection/high capacity) and because they can't seem to care for the devices they sell, why should I bother with their high end stuff? Already placed an order for an alternate device that'll house and host my needed data storage for my purposes.
It is jus a strategic shift for me too. When my router goes (R7000), so does my connection with NetGear. It'll be another device that will fall by the wayside as did the devices I'd like to connect to it.
Bottom line, if they can't take care of the little stuff, it also means that the big stuff suffers and is unlikely to work as expected.
Sad because I've been a NetGear user for more than 10 years. Such is the way of things now a days. :(
You wont get you money back, I tried that. They want you to buy a new adapter, which in my case would cost even more and I was supposed to either pay the delivery or drive to there store and pick it up myself. I am recommending everyone to stay away from Netgear, I have never experienced a worse customer service than this one right here.
I got lucky and could return my adapter to local store I bought it, they were very friendly and offered me even a new one from another company.
Jendrik wrote:You wont get you money back, I tried that. They want you to buy a new adapter, which in my case would cost even more and I was supposed to either pay the delivery or drive to there store and pick it up myself. I am recommending everyone to stay away from Netgear, I have never experienced a worse customer service than this one right here.
I got lucky and could return my adapter to local store I bought it, they were very friendly and offered me even a new one from another company.
That is lucky.
I am just never going to purchase another Netgear product again, and advise anyone I know never to purchase any Netgear products as well. For a company the size of Netgear, I honestly cannot figure out how it is so difficult for them to get one or two programmers and make a Windows 10 driver that works - oh wait, you are right, they don't care and want you to buy a new network adapter. FORGET THAT!
Dear Netgear,
This is becoming a bit of a joke. Ongoing driver issues since July 2015?
The A6200 was perfectly fine for me until upgrading to windows 10.
Constant device resetting on a vanilla windows 10 installation. Literally the first thing i installed was the netgear drivers, nothing else.
Tried various usb ports and hubs, both 2.0 and 3.0
Please fix this !
Istari
The network interface "NETGEAR A6200 WiFi Adapter" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver detected that its hardware has stopped responding to commands. This network interface has reset 53 time(s) since it was last initialized.
- I have both the 26 and 35 drivers another go. Neither seem to have improved. More interesting of the fact that Windows 10 seems to think in connected over 5ghz N not AC even when Genie thinks I'm connected on AC. But then again Genie thinks my other router (non AC) is also connecting via AC. Never noticed this before with my A6200
Hi aim54x,
Do you have A6210 or A6200? If A6210, please contact support team.
- I can't believe no one in Netgear has fixed this problem. Win10 released almost A YEAR! What a great company.
- James it is an A6200
I have been having the same problem since updating to the windows 10 OS, I have tried everything to try and get it working including reinstalling all drivers multiple times. I never had this issue on windows 7 and every 5 minutes have to continously disconnect the adapter. I have read through this thread and read all the replies and all Netgear is saying is the same thing over and over without an actual resolution to the default in their software.
This isn't only annoying but very outrageous for a company to neglect their paying consumers who purchased their product. I do most of my business online and with your faulty adapter it is costing me time and money.
Instead of wasting your time replying the same thing over and over why don't you guys use that time to go and work out a fix for your item. I paid for a working adapter and your company isn't supplying me with what I paid for.
Under the ACCC it states:
"Since 1 January 2011, the following consumer guarantees on products and services apply.Products must be of acceptable quality, that is:
- safe, lasting, with no faults
- look acceptable
- do all the things someone would normally expect them to do.
Acceptable quality takes into account what would normally be expected for the type of product and cost."
Your product does none of those, your product is not lasting or without faults. Your product isn't doing what I wouldnt normally expect.
So unless you are offering us a full refund for the product which I purchased (still have reciept) then I would like a fix as my product isn't working in the manner it should be or promised when I purchased it.
I will not be going and buying another adapter when I have just bought this one and it isn't my responisbility to guarentee its work, it is the manufacturers.I have been having the same problem since updating to the windows 10 OS, I have tried everything to try and get it working including reinstalling all drivers multiple times. I never had this issue on windows 7 and every 5 minutes have to continously disconnect the adapter. I have read through this thread and read all the replies and all Netgear is saying is the same thing over and over without an actual resolution to the default in their software.
This isn't only annoying but very outrageous for a company to neglect their paying consumers who purchased their product. I do most of my business online and with your faulty adapter it is costing me time and money.
Instead of wasting your time replying the same thing over and over why don't you guys use that time to go and work out a fix for your item. I paid for a working adapter and your company isn't supplying me with what I paid for.
Under the ACCC it states:
"Since 1 January 2011, the following consumer guarantees on products and services apply.Products must be of acceptable quality, that is:
- safe, lasting, with no faults
- look acceptable
- do all the things someone would normally expect them to do.
Acceptable quality takes into account what would normally be expected for the type of product and cost."
Your product does none of those, your product is not lasting or without faults. Your product isn't doing what I wouldnt normally expect.
So unless you are offering us a full refund for the product which I purchased (still have reciept) then I would like a fix as my product isn't working in the manner it should be or promised when I purchased it.
I will not be going and buying another adapter when I have just bought this one and it isn't my responisbility to guarentee its work, it is the manufacturers.Netgear simply doesn't care about this issue. They've ignored me and others for months now, and even have the gall to be shutting down threads about this, claiming the issue is "solved." This is in absolute disgrace, I'm going to tell anyone who will listen to NEVER buy a Netgear product based on their miserable support over this issue.
The straw that broke the camel's back was @JamesGL promising me a call from support, only for that to never happen. No big surprise, and Netgear's phone support sucks anyways, but this type of behavior from a company is embarassing.
- NetGear can we get a reply
- Anyone having trouble with Netgear Wireless AC6200 dropping out intermittently after upgrading to Windows 10, here is a possible solution:1. Go to Control Panel\All Control Panel Items\Power Options\Change Plan Settings\Change Advanced Power Settings;2. Expand Wireless Adaptor Settings\Power Saving Mode and make sure it is set to "Maximum Performance";3. Expand USB Settings\USB Selective Suspend Settings and change Setting to "Disabled".This worked for me and YMMV, but I hope this helps avoid the weeks of frustration I've just gone through..
This has been working for me at least 1 day now. (crossing fingers). Gave kudos to you Rawnet. Will check back in a week hopefully this is the problem solved.
I got this for my birthday in January 2016 after reading about it. I have an onboard Atheros Qualcomm AR9485 which is pretty bad with dropouts. When i got the Antennae I was able to connect to the internet with no issues or drop outs. I disabled teh Atheros chip via the change adapter settings.
However in February there was a big update to Win 10 which I can pinpont to teh 6th as i was not able to do any work at all that day because i was not able to able to access the internet and the Atheros wifi chip was reactivated without my persmission. I eventually got to teh route of the problem by reinstalling teh Atheros software and disabling it, I had 2 months pretty well no issues.
Last Friday (6th May) I have not been able to connect to the internet at all using the A6210. Nothing I got the yellow triangle saying no internet or low connection but full bars. I uninstalled teh software adn reinstalled it and still no internet. I reactivated teh Atheros chip again and i was off and running again untill Monday. Since then I have not been able to access the internet via the antennae.
Is it Microsoft who is fu*king us up here? I have used both the netgear driver and the Windows and no rhyme no reason I am still stuck. But methinks that this piece of pap is going out the wind post haste!
Looking at teh feedback history this is not a recent issue. It seems to go back to 2008 on older models.
he sysinfo file shows the following:
Host Name: DAVIDS
OS Name: Microsoft Windows 10 Home
OS Version: 10.0.10586 N/A Build 10586
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: David XXXXXX
Registered Organization: Hewlett-Packard Company
Product ID: 00326-10000-00000-AA303
Original Install Date: 05/02/2016, 12:44:51
System Boot Time: 11/05/2016, 13:12:02
System Manufacturer: Hewlett-Packard
System Model: 700-060ea
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~3401 Mhz
BIOS Version: AMI 80.13, 06/09/2013
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-gb;English (United Kingdom)
Input Locale: en-gb;English (United Kingdom)
Time Zone: (UTC) Dublin, Edinburgh, Lisbon, London
Total Physical Memory: 16,337 MB
Available Physical Memory: 12,386 MB
Virtual Memory: Max Size: 17,361 MB
Virtual Memory: Available: 12,555 MB
Virtual Memory: In Use: 4,806 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\MicrosoftAccount
Hotfix(s): 7 Hotfix(s) Installed.
[01]: KB3135173
[02]: KB3139907
[03]: KB3140741
[04]: KB3140743
[05]: KB3140768
[06]: KB3157993
[07]: KB3147458
Network Card(s): 3 NIC(s) Installed.
[01]: Realtek PCIe GBE Family Controller
Connection Name: Ethernet
Status: Hardware not present
[02]: NETGEAR A6210 WiFi USB3.0 Adapter
Connection Name: WiFi
Status: Media disconnected
[03]: Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
Connection Name: WiFi DO NOT USE
Status: Media disconnected
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: No
Second Level Address Translation: Yes
Data Execution Prevention Available: YesWindows IP Configuration
Host Name . . . . . . . . . . . . : Davids
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : NoWireless LAN adapter Local Area Connection* 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : XX:XX:XX:XX
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : YesWireless LAN adapter Local Area Connection* 3:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
Physical Address. . . . . . . . . : XX:XX:XX:XX
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : YesWireless LAN adapter WiFi DO NOT USE:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Qualcomm Atheros AR9485 802.11b|g|n WiFi Adapter
Physical Address. . . . . . . . . : XX:XX:XX:XX
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : YesWireless LAN adapter WiFi:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : NETGEAR A6210 WiFi USB3.0 Adapter
Physical Address. . . . . . . . . : XX:XX:XX:XX
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : YesTunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
---Software information---
Utility: 1.0.0.34/ Driver: 5.1.22.0
---Site survey information---
SSID Mac Address Security Network Type N WPS Channel
SKY80F87 XX:XX:XX:XX WPA2-PSK Access Point N WPS 11
fa:8f:ca:69:6e:a0 None Access Point N 11
SKY80F87 XX:XX:XX:XX WPA2-PSK Access Point N WPS 11
RL_AP-0107c8 XX:XX:XX:XX None Access Point N 64 , 60
SKYF885D XX:XX:XX:XX WPA-PSK/WPA2-PSK Access Point N WPS 11
Pasta_Junction_BeMyGuest2G 08:86:3b:5b:73:87 WPA-PSK/WPA2-PSK Access Point N 6
VM995721-5G XX:XX:XX:XX WPA2-PSK Access Point AC WPS 44 , 48
Pasta_Junction_5G XX:XX:XX:XX WPA-PSK/WPA2-PSK Access Point N WPS 48 , 44
VM841952-5G XX:XX:XX:XX WPA-PSK/WPA2-PSK Access Point N WPS 36 , 40
I have even give the device a static address!!! What is going on? I only got Netgear because of teh brand.
I'm afraid I'm the latest person to chime in here about issues with the Netgear A6200 and Windows 10. I'm running Windows 10, 64-bit edition, on a custom built PC (AMD FX-8370 CPU and MSI motherboard with 16GB of RAM and 256GB SSD).
I recently purchased a refurbished A6200 adapter from one of the "daily deal" type web sites out there, thinking I got a great price on it. Unfortunately, I now think I see why it was selling so inexpensively.
I've tried Netgear's latest "release" version of the A6200 driver as well as the newer "beta" version (V1.0.0.35) which I'm running right now. I'm connecting to an Apple Airport Extreme with 802.11ac support running Apple's latest firmware revision for it.
What I've experienced is the adapter failing to initialize properly after I wake the PC from sleep (I have to shut down and restart to get it going again). And during use, it intermittently disconnects under load (such as when watching streaming video content). When this happens, I get a yellow exclamation point next to the wi-fi icon in the bottom right-hand corner of the screen and I can click on it, select the SSID of my Airport Extreme, and tell it to "disconnect". Then select it again and reconnect, and it starts working again.
I've tried the adapter in both USB 3.0 and USB 2.0 ports on my motherboard, but that doesn't seem to change the behavior.
(For what it's worth, I followed a tip on a web forum to go into "advanced settings" under the A6200 driver in the device manager, and toggle a setting for "WWM" to "on" instead of the default of "auto". Interestingly, that increased my download throughput by about 20mbits/second. But it didn't help with any of the other issues mentioned above.)
I've spent more time than it's worth uninstalling and reinstalling drivers, and tried this with both the current build and the previous build of Win 10. But I keep having these problems. As someone else mentioned, it appear Netgear has closed some of the threads talking about this issue as "problem solved" - even though there's no evidence at all it was solved! If this is the standard Netgear response to supporting anything that's not the "latest and greatest" model for sale, it will be the last time I buy or recommend anytihng with the company's name on it!
