Hi,I have the EX6200 working in FastLane mode where it connects via 5Ghz to my router (AirPort Extreme last generation) and then using wires I connect some other stuff to it. Well, all this works fine, but then after 2-3 days the extender looses its connection to the router and such those wired devices cannot see anymore my network. I have to switch off and on (using the button on rear side) the extender and then it reconnects fine and all works fine again. That's getting quite annoying. I have another extender from Gateway and that guy is always connected, never lost connection. I did update the firmware to 1.0.0.46 but the problem persists. Any ideas why this might happen?I chose the EX6200 because of the wifi C connectivity, as I need to stream BlueRay rips from my server to a box that plays them on TV, the Gateway extender which is only N could not handle such a rate transfer.

I have the opposite problem actually. Using the EX6200 with N600 (WNDR3700) as base router. The connection between the extender and router are fine. I am losing connection between the extender and devices. I am using both the 2.4 and 5 signals. As soon as my device loses connection (phone and or tablet) from EX6200, it defaults to the 2.4 or 5 signal from the N600. Now, i know that the router and extender are still connected because I have a laptop (wired) to port 1 of my EX6200 and the laptop is still getting internet connection and access to all other network devices (except the ones dropped by the EX6200). The extender has green lights for 2.4 and 5 ghz signals as well as the traffic signal so I am not too far from my base router. Sometimes when trying to connect/reconnect to the EX6200 (either signal) it takes a very long time for the device to obtain an ip address, and often times out. Eventually when it works, the speeds and range are great! But, that is limited and only stays connected for few hours...again, this happens with either channel. I do not have MAC address filtering on. But I do have WPA2 PSK AES. Am I having ip address issues? DHCP issues? I can always see the 2.4 and 5 Ghz networks from the extender, they never disappear, I just cant always connect to them. I dont seem to have any channel issues, or conflicts with other networks in my area... not that there are may to conflict with. Any thoughts? I cant find anywhere on other sites or forums anyone else with the same problem. Any help would be greatly appreciated!

It is very disappointing!! this extender is so intermittent, when its working with its parent netgear 6300 router, wish they would fix it!! this is just not good enough, anyone would thing its Belkin rubbish..

+1, same issue here, FIX IT NETGEAR!! At a premium price i expect premium service!

Can you reserve an IP for the extender in the Airport setup? If so try that or set a static IP.

ok, I reserved the IP for the extender, will see how it behaves. P.S. Just before anyone else will start blaming the AirPort, I must tell that I had the Nighthawk router for like 1 month and changed it for the AirPort, and I had same issues with the extender, so definitely the extender has an issue.

Looses connection | NETGEAR Communities

43 Replies

EtheB
Aspirant
Apr 05, 2015
SimonNWalker wrote:
+1.
Same problem and everything I've tried won't fix it.

When you say "everything" have you gone the full reset to scratch process as described in painful detail earlier in this post?
I am not making any apologies for Netgear service but since I initially went several rounds with their tech support & subsequent suggestions (including up to L2 support), the final outcome has (almost surprisingly) been an extender that has been rock solid for months now.

So much so I'm not game to make any further changes to it :-)
FGR
Novice
Mar 30, 2015
I opened a case for this problem and are still waiting for the solution as i am not on the 90 day limit yet, also BY EUROPEAN LAW, they are obligated to give you TWO year of warranty on products bought in EUROPE, so 1 year warranty is BS over here.:D

Also within this time period period you may expect a good working product, and at this moment this is not the case, so if my case is not solved i will contact my consumer organisation to start a claim if they keep me in the dark.;)
SimonNWalker
Novice
Mar 29, 2015
+1.
Same problem and everything I've tried won't fix it.
I also want to say how disappointed I am with NetGear support. One year HARDWARE warranty and only 90 days software. So they can have software that makes to product unusable, but not be responsible to fix it. I find this almost criminal. Amazing.
I was two weeks out of my 90 day software support and they send me this...

"Dear Simon,

Thank you for contacting NETGEAR Email support.

Your EX6200 comes with the following warranty from the date of purchase:

90 days basic technical support
1 year Hardware Warranty

Based on the product registration, your device is no longer eligible for the 90 days free technical software support assistance from a support expert. Since the device is still within hardware warranty, you may contact our phone support 408-NETGEAR (408-638-4327) or 1-888-NETGEAR (1-888-638-4327) to perform a basic hardware check and determine if the device is still functional.

I also want to make sure you are aware there are other options available for you to utilize such as:

• Self-help web articles http://support.netgear.com/for_home
• NETGEAR Forums http://forum1.netgear.com

Aside from the above free options, I highly recommend our GearHead Premium Services which will entitle you to phone support for this issue and in addition you also get unlimited support for all your other home networking devices. For more information, you may visit the GearHead website at http://gearhead.netgear.com.

Thank you for choosing NETGEAR.

Regards,

Alfred
Expert ID 46208
NETGEAR Support Expert
"

I'm so glad I paid so much money for this product expecting a quality product.
FGR
Novice
Mar 22, 2015
+1, same issue here, FIX IT NETGEAR!! At a premium price i expect premium service!
Oen
Novice
Mar 17, 2015
Hello,

I have exactly the same problem, after 2-3 days the repeater has no connection I must disconnect and reconnect the repeater

I tried with 3 different routers:

- ORANGE LIVEBOX PLAY
- NETGEAR WNDR3400
- NETGEAR R6100
noboundaries
Guide
Mar 14, 2015
It is very disappointing!! this extender is so intermittent, when its working with its parent netgear 6300 router, wish they would fix it!! this is just not good enough, anyone would thing its Belkin rubbish..

SimonNWalker wrote:
+1. Same problem and everything I've tried won't fix it.

DigitalMaestro

Star

Mar 04, 2015

EtheB wrote:
I would agree with that analysis.
Unfortunately Netgears past history suggests we'll be lucky to get one more update for this model before its retired, and despite indications they are aware of this issue they don't appear to be looking for a solution.

For info I disabled the 5GHz on both my router & extender.
I also note that although I left the EX6200 2.4GHz wireless thruput set at "up to 300Mbps", my router (WNDR3700 V1 with stock firmware) is set at only "up to 130Mbps".Consequently, my EX6200 is noting a link rate of "up to 144Mbps" and I would think in reality it's a LOT less than that given the limitations of sharing the 2.4GHz frequency & bandwidth inherent with any wireless extender.
The only reason I am running this configuration is because I have the router guest network enabled with TKIP due due a older Kindle not being able to deal with AES.

EtheB wrote:
I would agree with that analysis. Unfortunately Netgears past history suggests we'll be lucky to get one more update for this model before its retired, and despite indications they are aware of this issue they don't appear to be looking for a solution. For info I disabled the 5GHz on both my router & extender. I also note that although I left the EX6200 2.4GHz wireless thruput set at "up to 300Mbps", my router (WNDR3700 V1 with stock firmware) is set at only "up to 130Mbps".Consequently, my EX6200 is noting a link rate of "up to 144Mbps" and I would think in reality it's a LOT less than that given the limitations of sharing the 2.4GHz frequency & bandwidth inherent with any wireless extender. The only reason I am running this configuration is because I have the router guest network enabled with TKIP due due a older Kindle not being able to deal with AES.

I am now at my wit's end with Netgear. I have been filing support cases with them on this issue as I try out the various suggestions and beta firmwares provided by their support staff. I filed a new support case two days ago advising that the problem was still not resolved by any firmware or suggestion and suggested that they either provide a new firmware that actually works or refund my money. Their answer was a short "Your unit is now outside the 90 day support period". Basically, they ran out the clock, did not fix the problem and now point to their "terms and conditions". The worst part? Well they even got my name completely wrong. Apparently my name is "David" now.

If this is their level of service to customers who diligently try to work with them to resolve issues then I don't know what to say. I will not be buying anymore Netgear products and will advise everyone I know to do the same. Their service is stunningly bad compared to a certain other very well known networking company where their support personnel worked with me, collected debug logs and actually resolved the issue I was having. I know which company gets my business next time.

EtheB

Aspirant

Mar 02, 2015

DocJ wrote:
I want NetGear to either fix the firmware problem or replace this still-under-warranty-unit, but they instead claim "based on the product registration, your device is no longer eligible for free assistance from a support expert." My point is I shouldn't have to buy any service to have a company honor their warranty. So I ask forum members what good is a one-year hardware warranty that NetGear won't honor. Send me a replacement unit NetGear and let's see if the hardware is the problem!

DocJ wrote:
I want NetGear to either fix the firmware problem or replace this still-under-warranty-unit, but they instead claim "based on the product registration, your device is no longer eligible for free assistance from a support expert." My point is I shouldn't have to buy any service to have a company honor their warranty. So I ask forum members what good is a one-year hardware warranty that NetGear won't honor. Send me a replacement unit NetGear and let's see if the hardware is the problem!

In Australia at least you'd be able to take it back to the place of purchase and demand a(nother) replacement or refund under consumer law, ie: "You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."

And whilst I agree having to regularly power cycle any device just to keep it working is a complete croc, one "solution" could be to plug the power pack into an electronic timer which powers off say once a week sometime overnight for a few minutes. At least that way you could forget about having to manually reset it? :-)

EtheB

Aspirant

Mar 01, 2015

DigitalMaestro wrote:
I turned off Fastlane completely and decided to use only the 2.4Ghz radio. The 5Ghz radio is enabled but I have no devices connecting to it. Everything else is factory default except for the admin password which I changed of course. At this point I am 16 days and counting

Based on both of our configs it seems that the problem with the EX6200 implementation lies either in the implementation of the 5Ghz radio or the Fastlane technology. There is a software or firmware bug or conceivably a hardware issue in one or both of those two places.

Whilst stable, my current config is by no means satisfactory. The whole point of shelling out extra cash for the EX6200 in my situation was to utilize the Fastlane technology. My current config could be handled by an extender less than half the cost. So my current overall rating for the EX6200 is poor. My advice until this situation is fixed; don't waste your money, look elsewhere.

DigitalMaestro wrote:
I turned off Fastlane completely and decided to use only the 2.4Ghz radio. The 5Ghz radio is enabled but I have no devices connecting to it. Everything else is factory default except for the admin password which I changed of course. At this point I am 16 days and counting Based on both of our configs it seems that the problem with the EX6200 implementation lies either in the implementation of the 5Ghz radio or the Fastlane technology. There is a software or firmware bug or conceivably a hardware issue in one or both of those two places. Whilst stable, my current config is by no means satisfactory. The whole point of shelling out extra cash for the EX6200 in my situation was to utilize the Fastlane technology. My current config could be handled by an extender less than half the cost. So my current overall rating for the EX6200 is poor. My advice until this situation is fixed; don't waste your money, look elsewhere.

I would agree with that analysis.
Unfortunately Netgears past history suggests we'll be lucky to get one more update for this model before its retired, and despite indications they are aware of this issue they don't appear to be looking for a solution.

For info I disabled the 5GHz on both my router & extender.
I also note that although I left the EX6200 2.4GHz wireless thruput set at "up to 300Mbps", my router (WNDR3700 V1 with stock firmware) is set at only "up to 130Mbps".Consequently, my EX6200 is noting a link rate of "up to 144Mbps" and I would think in reality it's a LOT less than that given the limitations of sharing the 2.4GHz frequency & bandwidth inherent with any wireless extender.
The only reason I am running this configuration is because I have the router guest network enabled with TKIP due due a older Kindle not being able to deal with AES.

DocJ
Aspirant
Feb 26, 2015
I have an EX6200 extender connected by wireless running in fastlane mode only using 5G (that is, the 2.4 G signal is completely turned off). It receives its signal from R7000. I have three devices plugged into it one of which is a Ceton Echo (WMC player/extender). The EX6200 is running firmware V1.0.0.52_1.1.90 (latest firmware). The device provides a ~866 connect signal for which I am pleased. However my acute problem is that the device requires a power cycle roughly monthly, since it replaced another worse EX6200 in July-August. Clearly either the current firmware or my device, which is still under factory warranty until March 13, is faulty.

I want NetGear to either fix the firmware problem or replace this still-under-warranty-unit, but they instead claim "based on the product registration, your device is no longer eligible for free assistance from a support expert." My point is I shouldn't have to buy any service to have a company honor their warranty. So I ask forum members what good is a one-year hardware warranty that NetGear won't honor. Send me a replacement unit NetGear and let's see if the hardware is the problem!

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