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Feedback for R7000 New firmware 1.0.9.18
Hi All,
Please post here for any update/issue related to the latest firmware 1.0.9.18.
You should review this and maybe revert back to this recommended version of FW:
Alfikwrote:I've looked here again after a while and I can't belive the problem is still not solved....
Since I've flashed Tomato a few weeks ago I've forgotten that I have a router- it's working perfectly getting dust because i do not touch it at all :-)...
Parental control works perfectly, 0 drops, strong signal - save your time and do a similar thing!
896 Replies
Just to update, I reverted to 1.0.9.10 yesterday and, apart from a slight scare when the hardwired PC temporarily lost the internet, both 2.4 and 5 have been up and running since.
- Not pointing the finger at the last post specifically, but I think we should not talk about stability until we have 48 hours under our belts. All that happens is someone posts "1.0.9.x seems stable" and then again the next day with "nope, turns out it wasn't!".
Thish as been happening for a couple of months now on my router, through multiple firmware updates.
Can anyone share a link on how to revert bcak? I'll probably try and go back to a firmware from around a year ago if possible.
I switched to Xwrt-Vortex
For those switching to Xwrt-Vortex does it mitigate the 2.4ghz band issues? Is it easy to install the new firmware? I am by no means a networking expert, just trying to maintain my home office. Someone technical (built my computer, setup home network) but limited in some ways.
Updated to this firmware and it added multiple seconds of latency to requests made from my Galaxy S8. Oddly didn't affect the performance to my two laptops. A factory reset did nothing, ended up having to enable dynamic QoS to solve the problem.
Firther to my earlier post regarding rolling back to 1.0.9.10., I have had both bands stable for 48 hours, no drops and speeds are excellent.
It would be good to know if Netgear are making any progress on the problem, if they are actually working on it of course.
I can say Netgear is working on problem and they have gotten the hardware component vendors involved also. I spent several hours yesterday testing scenerios, loading FW, sending logs, etc. We seem to be making progress. I am sure I am not the only one working with their engineers.
Again they are working on it and progress is being made. Hopefully fix is getting close.
I got an email from Jack Chen if i am willing to run their debug firmware but unfortunately i have no time for testing.
I hope someone with more time can test it in order to help the Netgear engineers to solve this problem.
I will follow this thread for further updates.
Cheers.
I just upgraded to the "wrt-vortex" firmware, Now if i was to revert to NG Firmware how would i go about doing so in the future?
I tried every other option and nothing seems to resolve the dropping connection issue after about 12 - 24 hours of each reboot. I have tried Firmware Version 1.0.9.20 (Hot Fix) as well, but no help. I ended up reverting the Firmware to Version V1.0.9.12_1.2.23, and it seems to work. It has been about 24 hours since I reverted the firmware, and no issues so far. My devise is configured as router, so I should be fine in terms of security vulnarability.
- Earlier i posted that jack chen was asking for more testers to work with them. I informed him that i couldnt wait any longer and bought a new router from another company. He was nice enough to get back to me and tell me he understood. He also told me the current issue was just presented to him on january 2. I dont know about everyone else, but i do believe this has been going on a bit longer than that. I am so happy with my decision and so disappointed with netgear even more.
AtoZ wrote:
Earlier i posted that jack chen was asking for more testers to work with them. I informed him that i couldnt wait any longer and bought a new router from another company. He was nice enough to get back to me and tell me he understood. He also told me the current issue was just presented to him on january 2. I dont know about everyone else, but i do believe this has been going on a bit longer than that. I am so happy with my decision and so disappointed with netgear even more.Seriously? Wow.. All you have to do is go back about 23 pages in this thread and see it's been going on for way longer than that. Still no official acknowledgment that there's a serious issue here..
I also was able to fix my router. I purchased another vendor's gear and installed it. Done.
Netgear, get your act together and *maybe* I'll consider buying your gear again when I replace my new router in 4 or 5 years.
Professionally, I manage a network of about 10,000 computers; a thousand or so network devices, including high-end enterprise wireless. I kind of understand the troubleshooting. I am patient, to a degree, with vendors since recreating the faults is usually very difficult. HOWEVER, recreating the failures with the R7000 is neither difficult or complex. I do not believe Netgear understands the blacklash on this. I have told all of my techie friends to either flash their R7000 with another (non-NG) firmware or buy another router. I'm still trying to figure out how to work with all my non-techie friends who I (apparently, WRONGLY) advized to buy a NightHawk Series router.
I was PM'd today to work with support. I already provided them with several log dumps. They didn't reply and then came back to me as if they didn't know they had already started to work with me 2 weeks ago! It's very difficult to fix a problem when you can't manage it.
Hi,
I guess it's time for an update. What is the status? Do you know how many people has problems with this? Not only R7000, I know.
Please communicate!
Do you guys want us all to buy a new brand? Without a daily status report people run away to the shop.
Maybe that is your policy about solving problems.
Grt.
Wow, so I read through 23 pages and now I'm blind. I'm only here to add yet another name to this list. I haven't tried the numerous things being discussed here though I have tried some.
Predominently TP-Link smart plugs drop from the 2.4GHz band, Amazon Echos have trouble connecting, though one has trouble connecting to the 5GHz band and actually favours 2.4. Smart devices are sometimes painfully slow to respond. I've had other problems with this router also though I won't go into them here since this thread has become more about the disconnected devices than anything else to do with the 18 FW.
The router was bought a few days ago to replace an ISP one that was having trouble with so many smart devices, tablets and phones being connected to it. This one had a good write up! I never once thought it would actually be a backwards step from a cheap ISP piece of kit.
Anyway Netgear I've posted a rubbish review on Amazon. Not sure I want to go to a third party FW, especially a closed source one so unless in the next few days Netgear fix this issue the router will be sent back as not fit for purpose. Of course if an official fix is forthcoming then I'll add a second star to the Amazon review. If other things are fixed then perhaps my review could reach 3 stars.
If i were you, I'd go ahead and send it back. Holding on to the hopes Netgear is going to fix this problem in the next few days isn't realistic. We've been waiting months. Most are going to 3rd party software, and with the ones that have, I wonder if they are getting good speeds.
I have been testing the latest FW from netgear for 24 hours and so far no disconnects.
What version is it that you are testing?
aabshire wrote:I have been testing the latest FW from netgear for 24 hours and so far no disconnects.
Update
FW version 1.0.9.10_1.2.21 that I rolled back to three days ago still ok, no drops.
I haven't noticed any consistent wifi drops, with the router. But what I have noticed is an issue with QOS.
I've done a device specific QOS rule for my Xbox, and have it set to the highest priority. I think filled in the "Uplink" section with my max upload speed of 5mbps, (4.72 mpbs if running the auto speed test on the page) This setting also seemed to throttle the download speed for the xbox, to the same speed as what the uplink was set to.
I've gotten around the issue by setting the "Uplink" speed to 50 mbps. which allows the xbox to get the max down and up speeds I'm supposed to get.
Also I think it's kind of odd that the router main page would let me know that there was a new firmware available, but in a beta version. One would think unless it's fully tested it wouldn't get pushed out that way.
Just my 2 cents.
I had similar issues with QoS with multiple devices so I just disabled it. I'm not worried about my speed anyway since I have plenty. (100mbps).
I also setup all my streaming devices on LAN as much as possible or 5ghz. My phones and laptops also use 5ghz. Low priority devices and my kids tablets and guests run off 2.4ghz.
- Just wanted to add so thoughts of mine after trying a few things.
So I'm running the .18 firmware and whilst I'm having ZERO drops, the speed on 2.4ghz is atrocious. I'm running 5ghz on most appliances and phones to get by but the range is obviously effected.
I tri d turning off the 20/40 coexistence setting which is supposed to speed up 2.4ghz and guess what...it gets worse.
So I'm really stuck here. Seriously considering putting tomato on it unless Netgear can give any update on what's actually happening?
I know another firmware was given to some via PM but I'm not trying that unless it's released as a Beta at least.
Any news..ever..anyone??
Any new updates NetGear?????
solag wrote:Any new updates NetGear?????
Funny that people still ask this. After 585+ messages on this post and no communication from them, do you actually think they monitor this thread anymore? It is clear that Netgear doesn't care about their customers or fixing this issue.
- Yeah, what the hell are you doing Netgear!!
Experiencing the same problem as most others seem to have -- unreliable connections on 2.4 GHz after "upgrading" to this version. I've seen a lot of praise for XWRT-Vortex, but after doing some background research, it seems that the source code for the modifications to the XWRT-Merlin code base had not been released to the public. That makes me very reluctant to install it.
What other options are available? I see a few references to different versions of Tomato. I've used dd-wrt in the past, but it seems to have fallen into disfavor. Any recommendations for something that works and is truly open source?
- And people wonder why we get frustrated. Can anyone give me a good reason why the most recent folks on these boards were still directed to do a firmware upgrade with something that doesnt work? This makes no sense netgear! Pull the damn updates down and hide them. No one should be upgrading their routers! Smh
Robb_H wrote:Experiencing the same problem as most others seem to have -- unreliable connections on 2.4 GHz after "upgrading" to this version. I've seen a lot of praise for XWRT-Vortex, but after doing some background research, it seems that the source code for the modifications to the XWRT-Merlin code base had not been released to the public. That makes me very reluctant to install it.
NG firmware is not open source as well. Have a talk with Edward Snowden about American software :-))
