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R7000 dropping 5Ghz randomly
I was transitioned to work from home so I was able to finally notice this, but my 5Ghz connection on my router occasionally drops. During the course of my 9-10 hour shift, the connection drops around 5-7 times only for the 5Ghz, and needs about 1-5 minutes to get back up. 2.4Ghz doesn't seem to be affected since I used it as a fallback.
For reference, my iMac is positioned roughly 10 ft away in a room. Just for testing purposes, I connected my iPad next to the router, and when I encounter a connection drop, I check my iPad and it's also disconnected. All wired and 2.4Ghz connected devices are unaffected. I also setup another PC (sleep settings is turned off) to not connect automatically on the 5Ghz network, and if I leave it connected to 5Ghz overnight, the PC is disconnected in the morning.
I tried doing the following troubleshooting steps on an issue I've seen in the forum back in 2019:
- Reset my router using a paper clip at the back of it
- Setup the router, afterwards, used the firmware update that I downloaded in Netgear's site (the router is already on the same firmware but did it anyway)
- After doing the firmware update, reset the router again
- Setup router using a new SSID for both 2.4Ghz and 5Ghz
- Tried the next day for work, issue persists
Router version: V1.0.11.100_10.2.100
R7000 Nighthawk Smart Wifi Router connected to a CM1000, ISP is xFinity.
Is my router's 5Ghz toast? I bought the router roughly 2 years ago. I don't know when the issue started since I only use the internet for minor browsing and gaming before. Only noticed the disconnects almost a week ago eversince I started working from home (moderate internet use, on conference calls most of my 9-10 hour shift).
Any input or troubleshooting step I missed is greatly appreciated.
the general agreed upon decent firmware for the R7000 is 1.0.9.42.
the recently released version is still waiting feedback but the initial results aren't any better from what I've seen.
What modem is it from xfinity?
Try installing that firmware, factory reset again, and make sure to manually install.
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rpzky8 wrote:I was transitioned to work from home so I was able to finally notice this, but my 5Ghz connection on my router occasionally drops. During the course of my 9-10 hour shift, the connection drops around 5-7 times only for the 5Ghz, and needs about 1-5 minutes to get back up. 2.4Ghz doesn't seem to be affected since I used it as a fallback.
For reference, my iMac is positioned roughly 10 ft away in a room. Just for testing purposes, I connected my iPad next to the router, and when I encounter a connection drop, I check my iPad and it's also disconnected. All wired and 2.4Ghz connected devices are unaffected. I also setup another PC (sleep settings is turned off) to not connect automatically on the 5Ghz network, and if I leave it connected to 5Ghz overnight, the PC is disconnected in the morning.
I tried doing the following troubleshooting steps on an issue I've seen in the forum back in 2019:
- Reset my router using a paper clip at the back of it
- Setup the router, afterwards, used the firmware update that I downloaded in Netgear's site (the router is already on the same firmware but did it anyway)
- After doing the firmware update, reset the router again
- Setup router using a new SSID for both 2.4Ghz and 5Ghz
- Tried the next day for work, issue persists
Router version: V1.0.11.100_10.2.100
R7000 Nighthawk Smart Wifi Router connected to a CM1000, ISP is xFinity.
Is my router's 5Ghz toast? I bought the router roughly 2 years ago. I don't know when the issue started since I only use the internet for minor browsing and gaming before. Only noticed the disconnects almost a week ago eversince I started working from home (moderate internet use, on conference calls most of my 9-10 hour shift).
Any input or troubleshooting step I missed is greatly appreciated.
I was having this issue even after updating my firmware, along with other streaming and connection issues. I found a simple issue with power that I didn't consider, but since I physically separated my modem and laptop power cords, I've not had a single error, wifi disconnect on any frequency, content buffering pause, or any other anomaly since I changed this. Read this post and see if you have anything similar on any device. It may very well contribute.
- Try updating to 11.104... i’ve been using for 48 hrs and its still strong. Havent had any drop connections so far.
spcrick wrote:
Try updating to 11.104... i’ve been using for 48 hrs and its still strong. Havent had any drop connections so far.This did not work for me.:smileysad: Can tell quickly if I open twitter on an ipad. Images don't load or take long loading and the connectivity icon has the spinning asterisk constantly like it's hunting for a good connection. Didn't bother waiting for the full drops.
Back to .42
104 wasn't stable for me for the 5ghz. I finally thru in the towel on this one and got a TP-Link AX6000 router. No issues with wifi now.
I had same issue and I remember that I had to downgrade my firmware few years ago so same stability issue.
Can't believe Netgear cannot get a right FW after .42 which was released in 2018???
Going to trash this router and buy a different company router. Frankly, this router served well for last 4 years, but it's showing signs of going down.
- I installed the 106 version yesterday but this did unfortunately not solve my problems with the network drops. This is very frustrating especially now I have to work from home because of covid. Very strange that a big company like Netgear is not able to solve the problems. Hopefully it will be solved soon and otherwise I have to search for another real quality router.
- My unit just drops the 2.4 GHz band and requires a restart. I would like to automate this action through the interface. Does not appear possible. This is my last Netgear purchase.
turned on my old Asus AC68p again and it is working faboulously with upto date firmware for security.
Bye bye netgear. I'm returning my office's router as well. Can't trust this company to provide secure network for my work.
I'm sticking to switches only for Netgear until they improve. Hope they do. People here seem very nice people. They deserve better product and support than this.
Well I gave in and bought a new router. It's the Linksys MR9000 Max-Stream AC3000 tri-band. The router is currently on sale at Best Buy for $150 (normally $250), less than what a new r7000 costs!
I did extensive testing and it offers:
1) At long range, further and much faster 2.4ghz throughput
2) At long range, slightly further and slightly faster 5ghz throughput
3) At close or medium range, MUCH faster 2.4 and 5ghz throughput
4) 100% stability, NO DROPS!!!
This is in a 2200 sq foot house and the long range was downstairs one side to upstairs other side. The r7000 5ghz was unusable at this range while the Linksys was completely serviceable (although I still chose the 2.4ghz as it had a better connection with comprable speeds at that range.)
If $150 is in your budget and you are looking for a replacement that is better in every way... this is a great choice!!!
Regards,
Mike
Hello,
Thanks for sharing your testing comparing the R7000 to the Linksys.
My testing for one ASUS model did not show an advantage over the Netgear, especially in terms of the range.
- It works so good I ordered a second one! That one was for my mom this one might be replacing my xr700 at my house which is, according to my daughters, "glitching". I am going to do some research but it appears I am having a similar issue with that router too. For $500 this router was a complete rip off. Never will buy another Netgear router.
Thanks for sharing the information on Linksys MR9000/AC3000. I checked the Bestbuy website but found the price of MR9000 went back to $250. Will monitor the price and get one.
Only the .42 version of the FW has worked so far. The latest .106 worked for a day but then dropped 5g for about 15 minutes the second day; and thus back to .42 again.
- I moved on from the r7000 after 6 years.. i’m not sure if linksys routers are still good. The last one i owned was the wrt54g. I ended up getting an Asus rt-ax88u. Even though its a bit on the pricey side but the range did improve a lot. I used an ex7300 range extender with my r7000 to get stable connection towards the back of the house before.. now the rt-ax88u reaches the back of the house without ang extenders.
This has been a problem for a long time now and Netgear can't fix the issue without going back to old out of date firmware. I did as someone else suggested and switched over to Linksys MR9000/AC3000, which works just as well as the R7000 without the drops. My family and I got tired of all the drops during the day/night. I switched back to the old firmware and still had issues with the 5ghz. We used the 2.4ghz without any issues, but 5ghz is much better and faster when it works, so I went with a different brand so I don't have this issue with a new purchase from Netgear. I used Netgear for a long time, thought they were solid, but going back to Linksys.
I was having the same issue and upgraded to V1.0.11.106_10.2.100 and the problem has disappeared. It's been more than 2 weeks and so far so good.
After nearly 2.5 weeks the problem reappeared today. Rebooted the router. Will monitor to see how long it takes this time.
I have the same problem. Constant wifi drops. Wired network stays connected. I am using firmware V1.0.11.106_10.2.100, and also downgraded. After reading the message boards for a couple of weeks I finally I purchased the $89 support plan, and so far support has had me downgrade firmware, which I guess is a security risk. Also change some channels. But the problem persists. Premium paid support is really hard to get ahold of!! They do not return emails, and been on hold foooorrrreeeevvveeeerrrrrrr. Steps taken so far have not helped. I am having a really bad netgear experience. I just want the dang thing to work w/o rebooting 20 times a day, or else get my money back. Its only a year old!
Having similar kinds of connection issues.
The lastest firmware (V1.0.11.106_10.2.100) did not solve 5 GHz connection problems, still losing an internet connection multiple times a day. I did a full reset and manually installed settings by using a wired connecion. Still same issues.
Tried to contact Netgear support. After five minutes heard "we are having technical issues and cannot answer your call now". Then they cut me off.
