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samfromco's avatar
samfromco
Guide
Oct 11, 2020
Solved

Re: R7960P firmware not upgrading

Unable to upgrade the firmware, using webconsole or uploading manually.

Customer support doen't stand behind their product quality. And belittles their customers. So pathetic, Netgear lost me as a customer. And they need me to add technical support plan to fix their firmware

Returning the router to costco and get a different brand one

43 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Oct 11, 2020
    samfromco wrote:

    Unable to upgrade the firmware, using webconsole or uploading manually.

    That could mean many things.

     

    What are you doing and where does it go wrong?

     

    samfromco wrote:

     

    Customer support doen't stand behind their product quality.

     

    Support can only help when it knows what is going on. You have to explain things to them, before they can help.

    • samfromco's avatar
      samfromco
      Guide
      Oct 12, 2020

      Hi michaelkenward,

      I have clicked on update firmware button on the top when I login to router admiin console, router goes through the update firmware process, reboots and the firmware version remains same as the old one and it is not updated. 

      I did Reset the router to factory defaults to ruleout any configurtion settings issues, repeated the same steps as above but the result is same.

      Then I have downloaded firmware, unzipped and tried to update firmware by uploading *.chk file and same result.

      Please suggest what else I can do.

      Thanks in advance 

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Oct 12, 2020

        Which firmware version do you have now, and what are you trying to move to.

         

        Your subject says R7960P but the footer in your message says R7900. Which are we talking about?

  • aveatr's avatar
    aveatr
    Guide
    Oct 19, 2020

    I returned both routers to Costco.

     

    Bieber to purchase a NETGEAR product again.

  • JROQ's avatar
    JROQ
    Aspirant
    Sep 29, 2021

    I am surprised that no one from Netgear or the Community has been able to solve this. At least someone from Netgear should chime in. This issue is big seeing that there are many security vulnerabilities out there that the updates remediate.

    My current firmware version is V1.4.1.50_1.3.10 and I cannot upgrade to any of the subsequent versions afterwards. 


    I have tried the following:

    - Automatic Updates

    - Forced check update through the web interface and apply (goes back to the 
    - Downloaded each of the 3 updates that have come out since version 1.4.1.50_1.3.10 and applied them manually

     

    I have tried though the "BASIC" tab, I have tried through the "ADVANCED" tab. No dice. It will not take an update. I do not see any place where I can find an error log for the update process.

     

  • dev70000's avatar
    dev70000
    Guide
    Sep 29, 2021

    have you tried the latest hot fix which was released in July 2021

    • JROQ's avatar
      JROQ
      Aspirant
      Sep 30, 2021

      R7960P-V1.4.1.82_1.3.40_hotfix - Yes I did.

       

      I tried manually, 3 different browsers, using th "BASIC" and "ADVANCED" tabs. 
      I have also attempted to do it with only 1 computer connected.

       

      This router cannot be updated.

      • dev70000's avatar
        dev70000
        Guide
        Oct 01, 2021
        I talked to netgear support and they pre-authorized 50$ support and promised they will only charge once the issue is solved. They tried all the basis/advanced and manual stuff but it didn’t work. Today they will call to perform some update using tftp procedure. Will post the results.