NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
"routerlogin.net" keeps saying I must be connected to my router's WiFi, even though I am
I was having connectivity issues with my Verizon Fios router. They sent out a technician and the problem was fixed. After my netgear wifi router was reset, I attempted to go to "www.routerlogin.com" to change my name and password back, only to get the messge, "You are not connected to your Router’s WiFi network. To access routerlogin.net, your device must be connected to your Router’s WiFi network. Check your current connection and try again."
I clicked on more information and none of their suggestions worked for me. I've also perused through the community solutions and nothing worked for me. I tried the Genie app and it wouldn't allow me to login (it would just keep loading).
I found my router address and made it to the Verizon page, changed the name there but couldn't change the password. I don't want the Verizon wifi. I bought this expensive netgear equipment for a reason. I don't have any anti-virus programs (like Kaspersky) on my computer. I have a Mac. I've also tried to log in on different computers (Mac, Macbook, iPhone...) and browsers (Safari, Firefox, and Google Chrome). I've reset the router, restarted the computer, updated the computer, diasabled firewall and popups. Nada.
I'm not very well versed on technoloigcal terms so if you can please help me in lay man's terms!
Details
Computer: Mac
IP Address: 173.70.96.177
Router: 192.168.1.1
Provider: Verizon Fios
Netgear: R8500 NightHawk
- There was a white cable running from the FIOS to the NetGear. It's showed in the old pictures. The new pictures is how it's currently configured and it's worked like a dream since the removal of the white cable.
So to anyone with the same issues as mine, check your cables and make sure there aren't extras. All that's needed is the Ethernet cable connecting the FIOS router to the NetGear and the plug in from the NetGear to the outlet. Make sure you reset when removing a stray, unnecessary cable. It worked for me.
101 Replies
- I also just attempted this as well:
-Disconnected all cables on both Verizon and NetGear routers.
-Turned on Verizon router and waited until all lights lit up solid white.
-Turned on NetGear WITHOUT plugging in the Ethernet cable. I let it boot up.
-Turned on the computer and connected to NetGear network.
-The internet worked without NetGear being connected to Verizon, but the Router Login page still said I wasn't connected to the Routers wifi network and searching the default IP address in a browser simply timed out (said "Safari can't open the page" -- also tried it on Firefox and same thing happened).saying everything is connected in the correct order are you using wifi or lan to connect the netgear router?
If lan the the netgear acting a access point the isp modem/router would answer.
Is the wireless turned off on the isp issue router?
1 a lan or tv cable to the isp router/modem to it's wan(internet) port
2 a lan cable to the netgear router wan(internet)port from a lan port on the isp modem/router
3 Any other lan cables from the lan ports of the netgear to where ever they run
4 Wifi for wireless devices from the netgear router
If both wifi's were on the same ssid and passphrease the router would close together to work on wifi even if they were 15 feet a part they would see the other router's wifi.
- The only cable connected is a white cable. From "Aggregate 1" on NetGear to LAN 4 on FIOS.
AngelaV wrote:
The only cable connected is a white cable. From "Aggregate 1" on NetGear to LAN 4 on FIOS.
That sounds like the netgear is access point not being used as a router.The aggregate 1 and 2 are lan ports can be tied together as single port with a speed of 2gb if connect to lan card or nas servers that support's it.
So the isp modem/router see and answer the login call from the computer or other device.
Was set up that way by your isp or a mistake ?
If it meant to be a router the white lan cable should be on the wan(internet)port then not on one of the six lan ports.
AngelaV wrote:
The only cable connected is a white cable. From "Aggregate 1" on NetGear to LAN 4 on FIOS.That's the problem. "Aggregate 1" is one of the 6 LAN ports. The two "aggregate" ports can be used with an advanced feature called LACP, so they are named differently from the other LAN ports.
It needs to go to the internet port - which should be yellow. It's on the far left as you are looking at the back of the router. There's a picture on page 14 of the user manual here: http://www.downloads.netgear.com/files/GDC/R8500/R8500_UM_4jan2016.pdf
AngelaV wrote:
The only cable connected is a white cable. From "Aggregate 1" on NetGear to LAN 4 on FIOS.The modem needs to be plugged into the Internet socket on the Netgear router.
After all the Verizon box is the thing that connects to the Internet. The router wants to see the Internet.
- I don't understand what you mean by plug Verizon Modem to NetGear Internet Port.
We attempted moving the cables as suggested earlier and all that happened was the Internet slowed or even stopped. So we put it back. NetGear Genie popped onto our screen and asked us if we wanted to switch to "Router Mode". We tried to do it but I wasn't sure what to enter in the fields they asked for.
So we're just leaving everything as it, because the Internet works. Thank you for your time and help.I should said plug to lan cable in the wan port sometimes I think in short cuts and forget that have worked many of electronics and electric wiring I get the word mixed up sometimes as many mean the something in different fields.
AngelaV wrote:
I don't understand what you mean by plug Verizon Modem to NetGear Internet Port.StephenB explained it when you said:
The only cable connected is a white cable. From "Aggregate 1" on NetGear to LAN 4 on FIOS.That's wrong. The Netgear router isn't seeing the INternet. It is just a part of local network with the Verizon box.
There's a yellow socket on the back of the router that says Internet. That's the socket for the Verizon modem.
As StephenB wrote:
It needs to go to the internet port - which should be yellow. It's on the far left as you are looking at the back of the router.You may well have the Internet, but your Network will not behave as expected unless you wire it up correctly.
Did you ever find this page?
Maybe you have a different modem from those in the illustrations.
There's a page with links to Verizon manuals here:
Fios user manuals - Fios Internet | Verizon
@Again StephenB explained how it should be some days ago when he wrote:
You connect the ethernet cable from the FIOS ONT to the FIOS router's internet/wan port. Then connect a second ethernet cable from one of the FIOS router's LAN ports to the Netgear router's Internet port. Then connect the PC ethernet to one of the Netgear router's LAN ports.
I sorry that I confused some people with the term wan(Internet)port that's the way I learn it I guess some teachers use different terms.
Wan means wide area network to me and lan is a local area network I guest these terms may be old school today.
- I moved the white cable to another port (that doesn't have a label but it's not Aggregate). Let's see how that goes.
Remove the white cable unneeded it should not even be connected to the router or modem just a extra cable causing problems the yellow cable from the modem's lan port to the netgear's internet port is all you need and the black cable should be on one of the netgear's lan ports.
- I unplugged the white cable and the Internet connection went down. I have no idea what the white cable is for but apparently it's important for Internet connection here.
Were does the black go that plugs into the modem?
You need to turn off your modem, your router and everything that connects to your network including cell phones. Then cable up the one cable from the routers yellow Internet port to the modem and connect all other cables to the router.
Then turn on the modem and let it boot up for 2 minutes.
Then turn on your router and let it boot up for 2 minutes.
And last of all you can turn on the devices that connect to your network giving each a little time for each one to boot up and get connected to the network.
- This doesn't really help me. I had it set up like this and the internet crashed without the white cable. I don't know what it's for or why the Verizon tech put it there but removing it screwed with connectivity.
But I'll try it again tonight. Restore and boot everything up. Not like it can hurt at this point. - I don't need Genie to see it. I already was able to change the SSDI and password through routerlogin.net and everything is working perfectly.
Glad that you get working that's way it should but no sense why it did not work so Genie was causing problems too.
- My assumption is that it was in fact the white cable causing issues. I had reset the router many times and it didn't change anything. This time I reset and removed the white cable, and it worked. So I assume that was the problem.
Possible but I would just leave it alone it is working.
Yikes. I lost track of this for a bit. .
The way it should be set up: Verizon Router LAN port -> R8500 internet port. No other connections to ANY Verizon LAN ports. All your ethernet client devices should be connected to the R8500 LAN ports.
- There was a white cable running from the FIOS to the NetGear. It's showed in the old pictures. The new pictures is how it's currently configured and it's worked like a dream since the removal of the white cable.
So to anyone with the same issues as mine, check your cables and make sure there aren't extras. All that's needed is the Ethernet cable connecting the FIOS router to the NetGear and the plug in from the NetGear to the outlet. Make sure you reset when removing a stray, unnecessary cable. It worked for me.I'm glad you were able to get this all sorted out.
I agree that the extra cable was causing the problem.
