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Solved
After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102
I am on a Mac OS 10.11.5
I have updated the firmware for my ReadyNAS 102 to 6.5.0.
I've signed into ReadyCloud with my Netgear Support account.
I've downloaded and installed the new ReadyCLOUD application
On the new ReadyCLOUD page I can not get my device to be discovered.
I can sign in and log onto the ReadyCLOUD app but of course it doesn't show any registered devices.
I've tried to toggle the ReadyCLOUD service off and on in the admin screen.
Pushing the backup or OK button for 5 seconds on theReadyNAS 102 and clicking the Retry button on the ReadyCLOUD page doesn't discover the device.
Prior to the update the ReadyCLOUD application worked OK.
How can I resolve this issue?
Thanks!
Hello ReadyJoe,
Logging in to ReadyCloud when you have updated to FW 6.5.0 needs myNetgear account which should be in an email format. Please check on the admin page if the ReadyCloud account is still entered under Cloud and if that is still using the old account, it needs the myNetgear account entered too in an email format.
Test first at readycloud.netgear.com before checking on the desktop app.
Regards,
28 Replies
Replies have been turned off for this discussion
Which firmware did you update from?
Are the serial number and MAC address in the web admin interface the same as what is shown on the label on the rear of the unit?
If you have set a static I.P. on the NAS did you remember to specify DNS Server addresses?
Can you try clearing your web browser cache, closing your web browser then reopening the web admin interface again and try joining ReadyCLOUD again?Thanks for all the replies everyone.
My issue was resolved by going into the admin screen on the ReadyNAS and checking what email was associated with the ReadyCLOUD. It was a different one than what I was signing into http://readycloud.netgear.com/
I clicked the 'Leave' button and then signed into ReadyCLOUD on the admin page again using the correct email address and password.
Then the ReadyCLOUD app found the folders and it looks like I'm back in business.
I appreciate all the help here.
hi,
i did the same thing and it worked for me but i cannt login on the windows pc app. it just says "online(vpn Disconnected)"
on local it works but not on the WAN , all green check marks and no thing.. HELP!!
This is a monumental mistake by Netgear!
If you cannot provide an update that can immediately be used once installed, WITHOUT further intervention, ESPECIALLY WHEN NO FURTHER INSTRUCTIONS ARE PROVIDED. Then you have NO QUALITY CONTROL. A subject I specialised in for many years, along with change management, so I do know about this.
So why am I so angry?
I just logged into my readycloud and everything was fine, then it asks to do an update. IT IS AT THIS POINT that if you had any quality process, you would not let the user move forward without providing a warning of the consequences. When there is no warning, like there was none provided prior to this update, then you are negligent in your obligation to provide a quality product.
My readynas is located in Sydney Australia and I am currently in Dublin Ireland. I will not be returning o Australia for 2 months, so netgear has totally screwed up my trip through their incompetence. I can no longer log in or access my NAS from wither my Windows laptop or Android tablet, because to be blunt, NETGEAR **bleep**ED UP!
In case you haven't noticed, I am EXTREMELY ANGRY! There is no excuse for this type of incompetence. Especially not from a company as big as netgear, it is just extremely pathetic work practice. WHAT is netgear going to do to correct this totally unprofessional mistake?
Hello ReadyJoe,
Logging in to ReadyCloud when you have updated to FW 6.5.0 needs myNetgear account which should be in an email format. Please check on the admin page if the ReadyCloud account is still entered under Cloud and if that is still using the old account, it needs the myNetgear account entered too in an email format.
Test first at readycloud.netgear.com before checking on the desktop app.
Regards,
I have the same problem. You've removed the username login option on the readycloud client and using my already associated email address gives the error the OP has described. What is a myNetgear account?
It's OK, i've figured out what the account is but i've lost a day's connection to my NAS as I have to be logged into the admin portal to fix it. Awesome, thanks.
- I can tell you what just worked for me.
I went to readycloud.netgear.com
Went to manage
It asked for username and password for your IP
admin
password is the default
Then login and it connected and brought me back to the readynas admin page which allowed me to toggle cloud on and login using my new email password comboThanks, mate. I'll see what i can do when i get home.
To upgrade to use the new accounts you should follow the instructions in ReadyCLOUD to MyNETGEAR Single Sign-On FAQ
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