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Re: User has been Auto deleted - all data lost
I was copying files to my ReadyNAS home folder after successful completion of copying the files. I started receiving a message the folder was no longer accessible. After researching the problem I had discovered the ReadyCloud was disabled, my home folder and all of my personal files have been deleted. I was wondering is there a way to recover my missing files for the NAS devices with through ReadyNAS OS or data recovery tools? And if so what data linux data recovery could I use?
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Same thing for me. My main account, yesterday, was deleted remotely....i loose over 2TB of data. I don't know if, when ReadClaud service was back online, the deleted user and their data have been restored......my brother had made a factory reset.
I wonder how is possible that a ReadyCloud problem can DELETE remotely my user in my local disk. Incredible...someone can explain how this is possible????
This is a very serious thing!!!! :(
Was your account deleted around 6:44 AM CST?
10:18 AM GMT account: manzinxxx@gmail.com was DELETED
With every data inside.... :(
Holy Crap!
Same thing happend to me overnight. (03/30/2017 to 03/31/2017)
Can login into readycloud website but then it shows my NAS as offline.
Cannot login to admin page as it shows username/ password as bad
Cannot log into SMB of AFP folders via direct network connection ( conntecting to server via mac os)
Can logon via non admin account but only some of my files are there.
Can see NAS on network with good IP adress
Can see on front panel that device is normal
Readynas 104, 6.6.1 firmware (or whateve the latest is)
I have another ReadyNAS device that was unaffected and I am currently moving all data from the home folders in a regular share. I manually administer the security. I no longer have confidence in the ReadyCloud or user home folders when the data could easily be lost just because a user is removed.
Once I was able to log in (using the default user name and password) I changed my admin password and set the recovery email settings.
Then went to the log file to see what was going on.
It showed that two of the four user accounts were deleted about 10 seconds apart.
I am the only admin on this device so unless my 70 year old mother, 50 year old wife or 12 yr old daughter have recenly taken an interest in "that computer thing in the basement" i think something is afoot.
I have not checked to see what data was lost yet, if any. The major share folders I created still seem to be there, Music, Movies ....
My guess is that there is a backdoor into these devices that has now been exploited or there is a major flaw in the firmare/ OS that is randomly deleting users.
My solution to prevent backdoor access is to have the NAS turn on only when I will be home and using it then turn off when I go to bed.
If it's the firmware/ OS then we have to wait for Netgear and backup the backup.
Pretty lame.
i have had the same problem. Readycloud turned itself off on the Readynas, now all my home folders are missing and all my photos are gone.
i used this as a back up only. How on earth do i get them back?
I cannot replace whats disappeared!!!
i can see on the logs that the users have been deleted, does anyone know if this deletes all the data?
i have the same :( yesterday at 15:28:13 warsaw time
my account was deleted
you have to schuttle down the firewall then find device with raidar
login with admin and passwort
and you can download/ grab yours data manually
I am surprised that no one from Netgear responded to message thread yet.
I can not find the original post on this web site, but it recommended if you want to recover your data you can try this.
https://www.google.com/search?q=replicateMe&ie=utf-8&oe=utf-8#q=reclaiMe+readynas&*
I can not confirm whether or not it will work, because I am working on the process myself.
ReadyNAS 516
Firmware 6.6.1
I wouldn't try 3rd party software just yet.
I'm away at the moment with limited access to the internet but engineering might have found a way to recover the data.
Please don't run any volume maintenance or make any changes to you volume if possible as these will reduce the chances of partially/fully successful data recovery. If you must access your data still on there for now I would boot to volume read-only mode.
If you can connect a USB HDD (with enough space to hold the deleted data) to your NAS and boot your NAS to tech support mode (a boot menu option), and PM me the 5-digit number you then get and your agreement to http://kb.netgear.com/20932/NETGEAR-Remote-Access-Policy I'll take a look when I'm back.
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